Australia - Obtain a Toll Free Number

Advertisement

Procedure

• There are currently two toll-free numbers available in Australia: 1800 and 1300. The way to obtain one of these is usually by going through Australian Telecom.
  • 1800 numbers are free from anywhere in Australia, so long as its kept to a fixed line phone.
  • In Australia the receiver or client will not have to pay when they dial a toll free number but the call is paid by the owner of the toll free number.
  • The business owner is responsible for paying for all outgoing and incoming calls made on a toll free line.

• The first step is to actually set up a local 1800 number in whatever state you want in Australia, It is important to note that for the most part in Australia, you will need to set up toll free numbers 1800 and 1300 so that the people can access free calls.
  • This is one way of Offering these people a way to contact your company free of charge in a way of thanking them for their interest they have in your company.
• The second step you must then forward the toll free number to your current location. There are a variety of services that will set all of this up for you fairly quickly. This means that you can have several toll free numbers all forwarding customers to your primary location. One thing you have to keep in mind is that you will have to pay for each toll free number that you add to your portfolio
  • All Your usage of multiple services is consolidated into a single bill.
  • All online orders are secured with industry-standard SSL encryption that supports 128-bit encryption.
  • Payment may be made by the following:

Apply Online

Go to https://apply.1800numbersaustralia.com.au/signup and sign up / open an account by following the steps given on the same page.

• Start by ordering your number: An applicant select the number preferred;
• Choose your plan: In this case, the applicant decided on where calls to 1800 shall be answered, for instance
  • on a landline which includes all calls from Local numbers, Long distance number and Mobile numbers; or
  • on a mobile
• Add-Ons: This case the applicant decided on where the ways of which calls are answered 24/7 even when no one is there to answer. An applicant chooses one of the following:-
  • Live Answering Messages 24/7 for $29
  • Live Answering Team Messenger from $39
  • Live Answering Reception connect from $49
• Place your order: The applicant provides details of business that shall be using the line and also gives details of how to make payment.

Payments may be made using a Credit Card Account (Visa, Mastercard, AmericanExpress and Discover); or by using Prepaid Account (Wire transfer, Cash, Bank Draft, Check, Western Union QuickPay).

It is important because owners do not miss any call; it increases productivity and makes a great first impression

Advertisement

Required Documents

• Identity card
• Business registration certificates
• Credit cards

Office Locations & Contacts

Australian Telecom
Phone: 1300 508 500
E-mail: [email protected]
Corporate Enquiries: [email protected]

Eligibility

• Anyone who fulfills requirements can apply for a toll free line. However these numbers mainly attract businesses because they receive the majority of their calls from non-local callers.

Fees

Once off port-in charge (Bring in a Smartnumber or existing number).

• Activation Fee $99
• Monthly Costs $22
• (3 months min with activation).
  

Total = $165

Usage Charges (gst inclusive)

• Incoming call costs from fixed OR mobile numbers at 8.5c per minute
• Incoming call costs from International
  

at 16.5c per minute.

Below are some Add-on fees

• Live Answering Messages 24/7 $29
• Live Answering Team Messenger $39
• Live Answering Reception connect $49

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

One (1) day or less.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Instructions

• For all types, the owner of toll free number pays for incoming toll charges.
• Usage of all services is consolidated into a single bill and all rates include GST.
• Calling premium and special numbers is charged at a higher rate.
• Calls from a mobile phone are charged by the owner for the duration of the call.
• Untimed calls are not charged per minute but are capped at 2 hours due to technical reasons.
• 1300 access is 5c/minute, 1800 access is 10c per minute.
• 1800 numbers can be also found in Phonewords
• Toll free lines are virtual and do not require a physical phone line of its own, instead they are redirected to a valid phone number.
• The toll free number can be directed to a nominated office number, mobile phone, home-office phone number or overseas phone number
• It can be directed to multiple locations based on the caller's location

Required Information

• Details of Applicant (Name and Address)
• Business Details (Name, Address and Location)

Need for the Document

• A toll free number is a special telephone number that is free for the calling party.
• In this case costs are incurred by the telephone owner. Such numbers are identified by service access code from a dialing prefix range which varies from country to country.
• There are currently two toll-free numbers available in Australia: 1800 and 1300. 1800 numbers are ten-digit numbers free for callers using any fixed line phone anywhere in Australia; in this case a call using a mobile phone pays a fee that is determined by the mobile service provider. 1300 numbers are free for callers on both land lines and mobile phones, they therefore considered more flexible.
• However non local callers on the 1300 numbers are charged on additional fee and accumulate costs for any call that go beyond 20 minutes.
  
  

There is also the 13 numbers. These are premium numbers subjected to charges per year.

Information which might help

Enter other informations which might help

Other uses of the Document/Certificate

• It encourages calls hence maximization of inquiry from marketing and advertising;
• Limited potential loss of calls. Because calls are forwarded to any number the holder of line does not miss out important calls;
• Lines are of high quality rates that are affordable;
• Customers forward their complaints and receive responses instantly;
• There is a confidently 24/7 customer support;
• Creates a wide range of catchment area;
• Payments are made for only calls received not unanswered or busy calls;
• The holder is free to choose the easiest way for him / her to make payment

External Links

http://www.austel.net/accessnumbers.php
http://www.1800numbersaustralia.com.au/1800-number-call-forwarding-menus.html
http://bestcallback.net/toll-free-800-Australia.htm
http://www.tollfreeforwarding.com/australia-toll-free-phone-numbers.html
http://www.austel.net/terms.php
http://bestcallback.net/toll_free_service_0800.htm

Others

More information which might help people.