Australia - Obtain a Smart Number

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Procedure

Purchasing the Smartnumber

• Register at the www.thenumberingsystem.com.au and provide the required information.
• Do a search of your preferred number and check for its availability.
• Once the number has been selected, review your order and sign off on the terms and conditions.
• Pay for the registration fee and the cost of the Smartnumber, preferably through credit card. EFT and BPAY are available but take longer to process. Numbers stay available for others until payment is confirmed.
• An automated email will be sent to you advising you of your enhanced rights of use to the number. You may now contact your preferred telco provider.

Connecting the Smartnumber

• Go to https://apply.alltel.com.au/ and register for an account by following the given steps on the page.
• Select a plan of your choice. Plans start for as low as $14/month.
• Choose any add-ons youd like to have with your Smartnumber such as live answering, business intros, and IVR menus.
• Place your order and select your mode of payment.

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Required Documents

• Applicant Details (Name, Address, Contact information)
• Business Details
• Since these are virtual numbers, there are no technical or installation requirements to be met.

Office Locations & Contacts

Alltel is a National company servicing businesses Australia-wide
Phone: 1300 ALLTEL (1300 255 835)
Fax: 1300 255 855

Alltel Pty Ltd
ABN 95 126 744 116 Postal Address :
Alltel Pty Ltd
PO Box 5133
Brandon Park, VIC 3150 International Phone: +61 3 8513 1300 International Fax: +61 3 9923 6327

Melbourne (National Head-Office)
622 Ferntree Gully Road
Wheelers Hill, VIC 3150
p. (03) 8513 1300

Sydney
Suite 1A, Level 2, 802 Pacific Highway
Gordon, Nsw 2072
p. (02) 8355 7333

Brisbane
Level 4, 49 Sherwood Road
Toowong, QLD 4006
p. (07) 3077 7277

Eligibility

Provide eligibility criteria's for going through this procedure.

Fees

• A $19.50 charge applies during registration to the ACMA the Numbering System website.
• Smartnumber prices start at $250.
• Payment must be received within 30 days of applying for a Smartnumber.
• 13, 1800, and 1300 number plans start for as low as $14 a month, with a one time $19 set-up fee.
• 13 Numbers incur an additional government surcharge of $7980 per annum or $848.84 per month, excluding GST

Validity

• Smartnumbers must be activated for the first time within 3 years of allocation. Within a 3-year period, it must not become inactive (calling the number should connect to you).
• An automated email is sent to you a year before and another one 10 weeks before the specified activation period is set to end.

Documents to Use

• Personal Identification
• Business Documents (Certificates & Licenses)

Sample Documents

N/A

Processing Time

Allot at least 10 days from the purchase of the number to activation by your chosen provider.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• These numbers work like regular inbound numbers and can be directed to any phone (landline, mobile, VoIP, fax, or even a live answering service)
• The account holder shoulders the cost of the call (1800 numbers) or split costs with the caller (13 & 1300 numbers), while paying a small monthly charge for the service. An annual government charge may also apply (13 numbers only).
• The Rights of Use for Smartnumbers can be leased to businesses by a phoneword company, or purchased directly from the Australian Communications and Media Authority website.
• The usage, a monthly recurring fee, and GST are consolidated into the bill.
• Calls are billed pro-rata in one second increments.
• There is no minimum contract term.
• Plan changes are free. These take in effect at the next billing cycle.
• Several routing options are included in the setup, for no additional charge. Complex routing schemes can be implemented for a fee.

Required Information

• Industry type
• Industry classification
• ABN, ACN, or ARBN
• Account name
• Physical Address
• Postal Address
• Contact details
• Payment/credit card details

Need for the Document

Smartnumbers are highly memorable phone word numbers owned by the Australian government. The enhanced rights of use (RoU) for these numbers can either be leased or sold. These are considered the best choice of 13, 1800, and 1300 numbers in Australia. These come in two types:

• Phone words that spell out a business name or service (1 800 PIZZAS), OR
• Numbers that come in highly memorable patterns, giving it high recall (1 300 50 10 50)

Information which might help

• You may lease or trade your number under an agreement with another party. Partial trading of a number is not allowed.
• It is also possible to waive your rights of use through your online account. However, there will be no refunds for the amount of purchase.
• If the phone word you prefer is over the standard length (6 digits for 1300/1800, and 4 digits for 13 numbers), you may use additional numbers. Limit your over dial to 3-4 numbers for 1300/1800 numbers and 1 number for the 13 range.

Other uses of the Document/Certificate

N/A

External Links

http://thenumberingsystem.com.au/#/about-smartnumbers
http://www.alltel.com.au/smartnumbers.html

Others

More information which might help people.

[[Category:Australia]