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Assam - Raise request for Shifting Electric Transformer

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ProcedureEdit

This procedure explains various ways to raise a request for the shifting of the electric transformer.

Apply In-Person:

  1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details on the “APDCL” website. Location and Contacts
  2. While applying In-Person, the consumer should obtain the application from the authorities in the office.
  3. You can also write the request letter mentioning the reasons for shifting the electric transformer.
  4. Make sure you have all the documents mentioned in the “Required Documents” section.
  5. The request letter/Complaint form and the required documents should be submitted to the officials in the Electricity Board such as ASSISTANT ENGINEER (AE) or JUNIOR ENGINEER (JE).
  6. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
  7. The estimated amount has to be paid in the Demand Draft (DD).
  8. After giving the form, they will provide you the Complaint Docket Number and the payment slip.
  9. You have to keep those details safe for future verification and reference purposes.


Apply through Online:

  1. You can raise a request for a shift of the electric transformer on the official APDCL website. link
  2. You have to select the “Register Complaint” option from the pop-up menu on the main webpage.
  3. You can also select the “Register Complaint by Bijulee Bandhu” under the “Quick Links” option.
  4. If you had already registered, you have to verify with your mobile number.
  5. If you are a new user, then you have to enter the following details while raising the complaint.
    • Mobile Number
    • First and Last Name
    • District
    • Village/Town/City
    • Area
    • Landmark
    • Address
    • Pin code
    • Sub-division
    • Complaint Type---> Select “Transformer(individual) Related”
    • Complaint Details ---˃ Explain the reason for shifting the transformer in 400 words
  6. After entering the details, verify the complaint with the One Time Password.
  7. Finally, register the complaint by selecting the “Submit” option.
  8. Immediately you will receive your “Complaint Docket Number” in the pop-up menu.
  9. You have to save these details for future verification and reference purposes.
  10. You can track your complaint in the “Check Application Status” option under the “Quick Link” menu.
  11. You have to enter your registered mobile number and Complaint Docket Number to track your complaint status.


Apply through 24/7 portal:

To raise a request for the shifting of the electric transformer, you can request through the customer care service, which works 24/7-365 days.

  1. The 24/7 Customer Care toll-free number is 1912.
  2. You can also mail your request to the 24/7 Customer Care Service.
  3. You can raise your complaint through the customer care what’s app number
    • 7575999666
  4. After your registration, you will get your “Complaint Docket Number” to your registered mobile number/Email ID.
  5. You have to keep those details safe for future verification and reference purposes.


Apply through Mobile App:

  1. You can raise a request for shifting the electric transformer through the “APDCL My Bijulee” Mobile App.
  2. After downloading the application, you have to log in with the Consumer Number and Password.
  3. If you are a new user, then you have to select the option “No Account yet? Create One” in the app. You have to sign-up using
    • Consumer Id
    • Name
    • Mobile Number
    • Email ID
    • Password
  4. Select the option “Create Account”.
  5. After creating the account, you have to log in using the Consumer Number and Password.
  6. From the given options, you have to select “Raise Compliant”.
  7. On the next page, you have to enter details such as
    • Mobile Number
    • First and Last Name
    • District
    • Village/Town/City
    • Area
    • Landmark
    • Address
    • Pin code
    • Sub-division
    • Complaint Type---> Select “Transformer(individual) Related”
    • Complaint Details ---˃ Explain the reason for shifting the transformer in 400 words
  8. Finally, register the complaint by selecting the “Submit” option.
  9. Immediately you will receive your “Complaint Docket Number” in the pop-up menu.
  10. You have to save these details for future verification and reference purposes.
  11. You can track your complaint in the “Complaint Details” option.
  12. You have to enter your registered mobile number and Complaint Docket Number to track your complaint status.




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Required DocumentsEdit

For Apply-In Person, the details required are

  • Recently paid electricity bill (Shouldn’t have any arrears)
  • Any Ownership documents such as
    • Sale deed
    • Allotment, Possession letter
    • Municipal Tax receipt
    • Gift deed
    • Will deed or any other valid document
    • An indemnity bond drawn by the owner
  • DD for the estimated shifting charges
  • Proof of Identity of the applicant such as
    • Ration card
    • Election Identity Card
    • PAN card
    • Aadhar card
    • Passport
    • Driving license
  • Any other document (mentioned by the authorities)


For applying through Mobile App and 24/7 CSC,

  • Consumer Number
  • Complaint details
  • Registered Mobile Number and E-mail id




Office Locations & ContactsEdit

Bijulee Bhawan
5PJW+GHV
Paltan Bazaar
Guwahati
Assam 781001

Assam Power Distribution Company Ltd.
Rajgarh Rd
Rajgarh
Lachit Nagar
Guwahati
Assam 781003
Address Link
Here are the contact details, mail-Id of the APDCL’s Electricity board covering Zonal, Circle, Divisional and Sub-Divisional office, IRCA, and T&C Division offices Contact and Mail Id

EligibilityEdit

To request a shift in the transformer, the eligibility criteria are:

  • You should have the Consumer Number, and any valid Identity proof (Ex. Aadhar Card).
  • You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”



FeesEdit

  • The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials after surveying the mentioned location.
  • The consumer should bear the entire cost of shifting the transformer/pole.
  • The evaluated fee should be paid in advance in the form of a Demand Draft to the “APDCL” Electricity Board.


ValidityEdit

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. E.g. links



Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
  • The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.




Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.



InstructionsEdit

Please provide other instructions related to the certificate/documents.
E.g. the state office holds birth records since January 1908.


Required InformationEdit

The list of details required for raising request for the shift of electric transformer in your locality are:

  • Consumer service number
  • Recently paid Electricity Bill
  • Payment details( Demand Draft of the estimated amount said by the officials)
  • Additional documents mentioned by the officials while applying In-Person mode.



Need for the DocumentEdit

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.


Information which might helpEdit

Enter other information’s which might help.


Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
E.g. Birth Certificate can be used as proof of identity.


External LinksEdit

For other Electricity related services, always refer to the APDCL’s official website linked here. Website link


OthersEdit

More information which might help people.



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