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Andhra Pradesh - Raise request for Shifting Electric Transformer

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ProcedureEdit

This procedure explains various ways to raise a request for the shifting of the electric transformer.

Apply In-Person:

  1. To apply-in person, you have to submit your complaint registration form to the nearest Customer Service Center (CSC) -Link
  2. The complaint form can also be downloaded from the official website.
  3. Andhra Pradesh (East) - In the webpage, you can download the “Complaints Application Form” under the Generals section.-Link
  4. Andhra Pradesh (South) - In the webpage, you can download the “Application for registering metering, billing and other complaints” under the Description section.-Link
  5. The details to be filled in the complaint form are,
    • Date of Complaint
    • Complaint Reference No (To be given by the CSC Staff)
    • Consumer No
    • Name of the Consumer
    • Name of the Complaint
    • Full address of the Premises
    • Communication Address
    • Mobile Number
    • Brief Description of the Complaint
    • Any other information
    • Supporting documentation (if any)
    • Signature of the Complainant
  6. Along with the complaint form, you have to produce
    • The consent letter for advance payment of shifting charges to be enclosed.
    • The shifting charges will include the actual estimate plus 25% towards supervision charges by the officials.
    • No objection letter (NOC) from the Panchayat/Municipality
  7. Make sure you have all the documents mentioned in the “Required Documents” section.
  8. After submitting the application form, the respective officials from the electricity board will take a survey on the mentioned address.
  9. After the survey, the time estimation for shifting and if there is any extra charges for the shifting process would be informed to the consumer.
  10. After the entire payment, the shifting process will be completed in the given estimated time.


Apply through Online: - Raise request for Shifting Electric Transformer Online with Images

  1. You can raise a request for a shift of the electric transformer in the official APEPDCL and APSPDCL website.
    • -Link - Andhra Pradesh – East
    • -Link - Andhra Pradesh – South
  2. You have to select “Online Customer Service” option in the main webpage.
  3. In that page, you have to select “LT Consumer Services”, it will take you the “Online Registration for Consumer Services”.
  4. You have to enter details such as
    • District
    • Service Number
    • Request Type(you have to select “Others” from the drop-down menu)
    • Complaint Type (Select “Pole Shifting” from the drop-down menu)
    • Compliant Details (Write the reasons for the shifting)
    • Captcha(from the box)
  5. You will receive “Complaint ID” after the registration.
  6. You have to save these details for future verification and reference purposes.
  7. You can track your complaint in the “Complaint Status” option under the “Customers--˃Complaint Related Menu”.


Apply through 24/7 portal:
To raise a request for the shifting of the electric transformer, you can request through the customer care service, which works 24/7-365 days.

  1. The 24/7 Customer Care toll-free number is 1912.
  2. You can also mail your request to the 24/7 Customer Care Service.
  3. After your registration, you will get your “Complaint ID” to your registered mobile number/Email ID.
  4. You have to keep those details safe for future verification and reference purposes.


Apply through Mobile App:

  1. You can raise request for shifting the electric transformer through the “APEPCL” Mobile App.
  2. After downloading the application, you have to Login using the Email ID/Mobile Number and Password.
  3. If you are a new user, then you have to select the option “Sign-up” in the app. You have to sign-up using
    • Name
    • Mobile Number/Email ID
    • Password and Confirm Password
  4. After creating the account, you have to login using the Mobile Number/Email ID and Password.
  5. You have to register your Service Number, Aadhar Number and Email Address in the “Registration” menu.
  6. In the “Customer Care” option, you have to select the “Lodge Compliant” option.
  7. In that menu, you have to enter details such as
    • Mobile Number
    • Address
    • Complaint Type – You have to select the option “Transformer Related” from the drop-down menu
    • Complaint Sub-Type
    • Remarks (Write the reason for shifting in this section)
  8. After entering the details, select the “Submit” button to register your complaint, and you will receive a “Complaint ID”.
  9. You have to keep those details safe for future verification and reference purposes.
  10. You can track your complaint from the “CCC Complaint status” option under the “Customer Care” menu.



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Required DocumentsEdit

For Apply-In Person, the details required are:

  • Recently paid electricity bill(Shouldn’t have any arrears)
  • Ownership documents such as
    • Sale deed
    • Allotment, Possession letter
    • Municipal Tax receipt
    • Gift deed
    • Will deed or any other valid document
    • An indemnity bond drawn by the owner
  • DD for the estimated shifting charges
  • No Objection certificate from Panchayat/Municipality
  • Proof of Identity of the applicant such as
    • Ration card
    • Election Identity Card
    • PAN card
    • Aadhar card
    • Passport
    • Driving license
  • Any other document(mentioned by the authorities)


For applying through Mobile App and 24/7 CSC:

  • Consumer service number
  • Complaint details
  • Registered Mobile Number and E-mail id



Office Locations & ContactsEdit

APEPDCL Corporate Office
C/o 50-27-5/1
TPT Colony
Seethammadhara
Visakhapatnam
Andhra Pradesh (AE) 530013
India
Address:-Link

Here are the contact details of the APEPDCL’s Electricity board covering corporate office,

  • Srikakulam Office -Link
  • Vizianagaram Office -Link
  • Visakhapatnam Circle Office -Link
  • Rajahmundry Office/East Godavari -Link
  • Eluru Office/West Godavari -Link


SOUTHERN POWER DISTRIBUTION COMPANY OF A.P. LTD, (APSPDCL)
19-13-65/A
Srinivasapuram
Tiruchanoor Road
Tirupati - 517503
Chittoor District
Andhra Pradesh
Contact:-Link

  • Here are the contact details of the APSPDCL Electricity board covering corporate office, Tirupati Circle, Nellore Circle, Ananathapur Circle, Kurnool Circle, and Kadapa Circle. -Link
  • Here is the Email IDs of all the APSPDCL Electricity board covering corporate office, Tirupati Circle, Nellore Circle, Ananathapur Circle, Kurnool Circle, and Kadapa Circle. -Link


EligibilityEdit

To request a shift in the transformer, the eligibility criteria are:

  • You should have the Consumer Number, any valid Identity proof (Ex. Aadhar Card).
  • You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”



FeesEdit

  • The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials after undertaking the survey for the mentioned location.
  • The consumer should bear the cost of shifting the transformer/pole. The charges will include,
    • Charges for dismantling at the old site
    • Charges for transport from the old site to the new site
    • Charges for re-erection at the new site
    • Depreciation on retrievable old materials, if any, not reused at the site
    • Cost of new materials, if required
    • Cost of irretrievable materials
    • Overhead charges.
  • The evaluated fee should be paid in advance in the form of a Demand Draft to the APEPDCL and APSPDCL Electricity Board.



ValidityEdit

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. E.g. links


Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
  • The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.




Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.



InstructionsEdit

Please provide other instructions related to the certificate/documents.
E.g. The state office holds birth records since January 1908.


Required InformationEdit

The list of details required for raising request for the shift of electric transformer in your locality are:

  • Consumer service number
  • Recently paid Electricity Bill
  • Payment details( Demand Draft of the estimated amount said by the officials)
  • Additional documents mentioned by the officials while applying the “In-Person” mode.



Need for the DocumentEdit

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.



Information which might helpEdit

Enter other informations which might help.



Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.




External LinksEdit

For other Electricity related services, always refer to the APEPDCL and APSPDCL official website linked here. -link - APEPDCL
-link - APSPDCL


OthersEdit

If your complaints are not satisfactory or unaddressed, then you can lodge your complaint in the Spandana website.

Andhra - East

Andhra – South




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