1. The first thing that you need to do when you have lost your personal certificate or it has been stolen, and it includes all the certificates activated upon your request, is to immediately contact the help desk of a reliable certification service provider JSC Latvian State Radio and Television Centre (LVRTC) by the number 67018989 and ask to cease the functioning of the certificates.
2. You will be ask by the operator to verify your identity by asking the secret question that you have indicated when you first processed your application to obtain a personal certificate.
3. You should act similarly if you have reasonable doubts that your personal certificate is at another persons disposal and the data of creating the electronic signature have been used without your knowledge.
4. In order to inform about the loss of the personal certificate and process your request to obtain a new personal certificate, you must be physically present when turning to the division of the Office of Citizenship and Migration Affairs or the diplomatic service of the Republic of Latvia in foreign countries.
5. You can ask for renewal of the ceased certificates only with you being present at the division of the Office of Citizenship and Migration Affairs or the diplomatic service of the Republic of Latvia in foreign countries.

Documents to be submitted in order to obtain a personal certificate
Documents to be submitted in order to obtain a personal certificate for a child (under the age of 15)

Office of Citizenship and Migration Affairs (OCMA)
Ciekurkalna 1. linija 1, k-3, LV-1026, Riga.
Phone +371 8300
E-mail: pmlp@pmlp.gov.lv

Regional Divisions

Latvian missions and honorary consuls

Provide eligibility criteria's for going through this procedure.

Explain the fees structure which is required for obtaining the certificate/document.

• Children under the age of 5: The identity card is valid for a period of 2 years or for the id is valid for the duration of the trip.
• Persons from the age of 5: The ID card is valid for 5 years

Please attach documents that can be used by people. e.g. links

Please attach sample completed documents that would help other people.

Please explain processing time taken in obtaining the document/certificate.

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Please provide instructions on obtaining the certificate/documents.
e.g. The state office holds birth records since january 1908.

A list which displays the kind of information which is required to complete the procedure.
e.g.
1. Date of Birth.
2. City or County of Birth.

This procedure provides you information on how you can replace a lost or stolen identity card (eID) issued in Latvia.

Enter other informations which might help

Functions of the identity card:

• By presenting your identity card, you can verify your identity in presence by presenting the document to a person who must confirm your identity, legal status, age, etc. In Latvia, a identity card can fully replace a passport, except regarding the use of voting rights until the implementation of an electronic voter registration system.
• The identity card of a citizen of Latvia can be used as a travel document within the European Union, countries of the European Economic Area and the Swiss Confederation.
• Using your identity card, in which an authentication certificate is included and activated, you can verify your identity from distance in the electronic environment. It is possible if the service provider ensures a chance to authenticate with an eID
• With an identity card, in which a valid certificate of an electronic signature is included and activated, you can attach your electronic signature to electronic documents having the same force as physically signed documents.

Office of Citizenship and Migration Affairs (OCMA)

More information which might help people.