Apply In Person

1. The application for Water Service Connection by the owner shall be made to the Water Utilities Corporation (WUC) office. WUC branches contact details
2. Applicants are required to collect and complete the following forms i.e. Application form for water service connection and Agreement for the Supply of water, obtainable at any of the Water Utilities Corporation (WUC) office customer care desk, or download it via the WUC website, WUC Forms, or directly download them using these link, Application form for water service connection for individuals , Agreement for the Supply of water terms & conditions for Individuals
3. Applicants are required to submit the supporting documentation as mentioned under the “Required Documents” section of this page, in addition to the duly completed application forms in all respect to the nearest WUC branch office. Any omission of these documents will render the application process incomplete.
4. Upon receipt of the application file, the WUC receptionist will verify if all the necessary information and documentation has been provided and that the applications comply with the selection criteria before registering the application file for assessment and consideration.
5. An acknowledgment letter will be issued to the client that will serve as proof of submission of the application and for inquiry referencing if the need arises. Customers are requested to come back or call after 7 working days for a quotation.
6. The application file is then transmitted to the technical service for study, by the technical unit and quantity surveyors unit. The WUC surveyor’s team will then be sent to the site {residence} to inspect its feasibility and write a report.
7. The report will then be validated by the technical agent, who will then draw a receipt indicating an estimated cost of the layout connection materials from the main water pipe.
8. The file along with the quotation is then returned to the reception desk, to be issued to the client, who then decides if and when to make the connection fee.
9. The customer is asked to pay the quotation fee plus a refundable security deposit. The charges may vary depending on the location. Customers are encouraged to pay over the counter to avoid delays.
10. If you agree to make full payment, the WUC receptionist fills in and signs the contract form and sends it to the customer service manager for signature.
11. The file is recorded on the computer, then sent to the cash register where you will be advised to make payment against the connection receipt.
12. Upon payment, you will be issued a payment receipt as well as the original copy of the contract.
13. A copy of the file is then sent to the accounting department for the journaling of the receipts. A second copy is sent to technical service and a third is filed with customer service.
14. The technical service team will then visit the residence for external works, meter installation, and water flows within 7 days.
15. Upon completing the installation, a meter installation form will be issued to you by the technical service team to be completed, sign and then place in your file. The file is then sent to reception for updating and invoicing.
16. The customer will receive his or her first bill with water charges within one month from the connection date.

Apply Online

1. The request for wastewater/sewer connection can also be submitted online through the WUC Online Platform
2. Persons registered with the WUC should log in with their registered email address and password to access the WUC online platform. If not registered click on the “Register” tab.
3. The registration page will be displayed, Fill out all the mandatory fields accurately, solve the math question then click on the “Register” button.
4. Upon successful submission of the request, you will receive a notification message on your screen, notifying you that the registration request has been received for processing by the WUC and that you will be contacted by the WUC after your registration has been validated.
5. If the registration is successful, log in with the (registered email address and password) to access the WUC online platform.
6. The online request form will be displayed Online Application for Water Service Connection/ Individual or Domestic Connection.
7. Fill out all mandatory fields accurately, upload the supporting documents as listed on the site, if you are satisfied that the information you have provide is true and accurate click on the “Declaration” button and the “Term and Condition” button if you agree, complete the math security question then click on the “Submit” tab.
   Note: The uploaded documents should be certified by relevant authorities.
8. Upon successful submit the request, you will receive a notification message on your screen, notifying you that the application request has been received for processing and consideration by the WUC and that you will be contacted by the WUC after your application has been validated. Customers are requested to come back or call after 7 working days for a quotation.
9. The application file is then transmitted to the technical service for study, by the technical unit and quantity surveyors unit. The WUC surveyor’s team will then be sent to the site {residence} to inspect its feasibility and write a report.
10. The report will then be validated by the technical agent, who will then draw a receipt indicating an estimated cost of the layout connection materials from the main water pipe.
11. The file along with the quotation is then returned to the reception desk, to be issued to the client, who then decides if and when to make the connection fee.
12. The customer is asked to pay the quotation fee plus a refundable security deposit. The charges may vary depending on the location. Customers are encouraged to pay over the counter to avoid delays.
13. If you agree to make full payment, the WUC receptionist fills in and signs the contract form and sends it to the customer service manager for signature.
14. The file is recorded on the computer, then sent to the cash register where you will be advised to make payment against the connection receipt.
15. Upon payment, you will be issued a payment receipt as well as the original copy of the contract.
16. A copy of the file is then sent to the accounting department for the journaling of the receipts. A second copy is sent to technical service and a third is filed with customer service.
17. The technical service team will then visit the residence for external works, meter installation, and water flows within 7 days.
18. Upon completing the installation, a meter installation form will be issued to you by the technical service team to be completed, sign and then place in your file. The file is then sent to reception for updating and invoicing.

• Proof of ownership (title deed/certificate of land rights)
• Certified copy of Omang (Citizens) or Passport (Non-Citizens)
• Document of matrimonial status (where applicable) for residential and if the property is in the name of a woman.

Water Utilities Corporation (WUC)
Head officeAddress:
Sedibeng House, Plot 17530,
Luthuli RoadGaborone
Postal address:
00276,Gaborone
Tel: (+226) 360 4400
Fax: (+226) 397 3852
E-mail: metsi@wuc.bw
WUC branches contact details
WUC website

• Any owner of a building is eligible to apply.

WUC Fee schedules

NOTE: The customer asked to pay P2400.00; a standard connection fee (P2000.00) plus a refundable security deposit (P400.00). (3 months installment allowed but the meter will only be installed after full payment). The charges may vary depending on the location. Customers are encouraged to pay over the counter to avoid delays.

• The validity of the connection is forever unless one fail’s to pay the water bill, which may lead to disconnection of the water service.

Application form for water service connection
Agreement for the Supply of water terms & conditions for Individuals

Please attach sample completed documents that would help other people.

• The Installation of the meter processing time is within 7 days, from the date of payment of the estimate.

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

• Details of the applicant(owner)
• Contact details
• Direction to your location (where the connection is required)
• Type of premise
• Category of supply
• Date need of the supply
• Title deed number
• Identification document number
• Declaration by the owner

All water connections in Botswana are offered by the Water Utilities Corporation (WUC). One needs to apply with the WUC to get water connection to our home

Enter other informations which might help.

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

WUC New connection

More information which might help people.