West Bengal - Raise request for Shifting Electric Transformer

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Procedure

This procedure explains various ways to raise a request for the shifting of the electric transformer.

Apply In-Person:

1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details on the WBSEDCL website.
2. Location and Contacts
3. While applying In-Person, the consumer should obtain the application from the authorities in the office.
4. You can also write the request letter mentioning the reasons for shifting the electric transformer.
5. Make sure you have all the documents mentioned in the “Required Documents” section.
6. The request letter/Complaint form and the required documents should be submitted to the officials in the Electricity Board.
7. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
8. The estimated amount has to be paid in the Demand Draft (DD).
9. After giving the form, they will provide you the Complaint Number and the payment slip.
10. You have to keep those details safe for future verification and reference purposes.
    

Apply Online:

1. You can raise a request for the shift of the electric transformer on the official “WBSEDCL” Website Address
2. In the “Consumer Corner” Section, you have to select “Dock your Complaint” under the “Consumer & Grievances” section.
3. It will take you to the “Complaint Management System” page.
4. Complaint Page
5. You have to select “Register Complaint” from the drop-down menu.
6. In the Online complaint registration section, enter the details such as
7. Problem Type (Choose “New Connection/Load Enhancement’ option”)
8. Problem Sub-Type( Choose “Shifting of Meter”)
9. Then select the “proceed” option, and enter the “Mobile Number”.
10. Verify the account using the One Time Password.
11. After verifying, enter the necessary details such as,
12. Name
13. Mobile Number
14. Landmark
15. Email ID
16. Problem Description ( Explain the reason for shifting the electric transformer in less than 200 words)
17. After entering the details, submit the complaint, you will receive your “Complaint Number/Docket Number”.
18. You have to save the details for future verification and reference purposes.
19. The shifting process will be carried on by the authorities at the desired time.
20. You can track your Complaint in the “Track Your Complaint” option by entering the given “Complaint Number”.
    

Apply through 24/7 portal:
To raise a request for the shifting of the electric transformer, you can request through the customer care service, which works 24/7-365 days.

1. The 24/7 Customer Care toll-free numbers are
2. 19121
3. After your registration, you will get your “Complaint Number” to your registered mobile number.
4. You have to keep those details safe for future verification and reference purposes.

Apply through Centres:

1. To apply through centres, the applicant has to approach the respective “CSC” centre in their area. Refer the following link for location: CSC Locator link
   • NOTE: The applicant has to select the state, district and block name from the drop-down menu, or the applicant has to click on their respective district to find nearby centres.
2. Please visit the centre and consult with the centre operator for your requirement.
3. If the operator issues an application form, then collect it and pay the requisite fee. Please complete the application form.
4. Now, submit the completed application along with the required documents as per the “Required Documents” section of this page. It is advised to take the documents in original to the kiosk for scanning purposes.
5. The operator will process the application online. On successful submission, the applicant will receive an application number as acknowledgement. The applicant will also get a transaction number as a text message on their registered mobile number.
6. Applicant has to make necessary payment as centre operator quotes and don’t forget to take the receipt.
7. This application will be forwarded to the respective department for further processing.
8. ”SMS” triggered update on application status will be sent to the applicant’s mobile. Please keep track of the notification.
9. The submitted application will be processed by the department. A designated authority will verify the submitted documents and inspect the area of the applicant to clarify the applicant’s details.
10. Based on the outcome of the above-mentioned steps and other internal processing, the designated issuing authority will issue the order.
11. The status, viz. Approval or Rejection will be conveyed to the applicant through an “SMS” or applicable norms.

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Required Documents

Here is the list of necessary documents needed to shift the electric transformer:

• Recently paid electricity bill(Shouldn’t have any arrears)
• Any Ownership documents such as
• Sale deed
• Allotment, Possession letter
• Municipal Tax receipt
• Gift deed
• Will deed or any other valid document
• An indemnity bond drawn by the owner
• DD for the estimated shifting charges
• Proof of Identity of the applicant such as
• Ration card
• Election Identity Card
• PAN card
• Aadhar card
• Passport
• Driving license
• Any other document(mentioned by the authorities)

Office Locations & Contacts

Customer Care Details Link
Here are the contact details of all the regions of West Bengal EB. Contacts Link

Eligibility

To request a shift in the transformer, the eligibility criteria are:

• You should have the Consumer Number, any valid Identity proof (Ex. Aadhar Card), and the recently paid electricity bill for the mentioned location for shifting.
• You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”

Fees

• The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials depending on the location, wiring, and the power supply details of the particular transformer/pole.
• The consumer should bear the cost of shifting the transformer/pole.
• The evaluated fee should be paid in the form of a Demand Draft to the Maharashtra Electricity Board.

Validity

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e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

• The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
• The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.

Related Videos

Videos explaining the procedure or to fill the applications.
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Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

The list of details required for raising request for the shift of electric transformer in your locality are:

• Consumer Number
• Recently paid Electricity Bill
• Payment details( Demand Draft of the estimated amount said by the officials)
• Additional documents mentioned by the officials while applying In-Person mode.

Need for the Document

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

For more details regarding the Electricity related services, always refer to the official WBSEDCL website linked here.

• Website Link

Others

More information which might help people.