West Bengal - Obtain Duplicate Tour Operator Or Travel Agent License or Certificate

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Procedure

Apply In-Person:

1. To apply for Duplicate Tour Operator Certificate, applicant has to visit the West Bengal Tourism Development Corporation.
2. For West Bengal Tourism Development Corporation Office contact click here: West Bengal Tourism
3. Get the relevant application form from the authorities and fill the form with valid details appropriately.
4. Now complete the form with necessary information and make sure you have all the documents in hand that are listed under the “Required Documents” section of this page.
5. After filling the form, attach the documents mentioned in the required documents section below with the completed application form.
6. Submit the form along with the required documents to the authorities.
7. Now collect the acknowledgment slip from the authorities.
8. Now the authorities will verify your application and validate the submitted documents.
9. After the verification process, applicant shall receive the duplicate copy of tour Operator Certificate.

Apply through Centres:

1. To apply through centres, the applicant has to approach the respective “CSC” centre in their area. Refer the following link for location: CSC Locator link
   • NOTE: The applicant has to select the state, district and block name from the drop-down menu, or the applicant has to click on their respective district to find nearby centres.
2. Please visit the centre and consult with the centre operator for your requirement.
3. If the operator issues an application form, then collect it and pay the requisite fee. Please complete the application form.
4. Now, submit the completed application along with the required documents as per the “Required Documents” section of this page. It is advised to take the documents in original to the kiosk for scanning purposes.
5. The operator will process the application online. On successful submission, the applicant will receive an application number as acknowledgement. The applicant will also get a transaction number as a text message on their registered mobile number.
6. Applicant has to make necessary payment as centre operator quotes and don’t forget to take the receipt.
7. This application will be forwarded to the respective department for further processing.
8. ”SMS” triggered update on application status will be sent to the applicant’s mobile. Please keep track of the notification.
9. The submitted application will be processed by the department. A designated authority will verify the submitted documents and inspect the area of the applicant to clarify the applicant’s details.
10. Based on the outcome of the above-mentioned steps and other internal processing, the designated issuing authority will issue the license.
11. The status, viz. Approval or Rejection will be conveyed to the applicant through an “SMS” or applicable norms.

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Required Documents

• Application Form
• Damaged copy of the tour operator certificate – if available.
• Aadhaar card.
• PAN.
• Copy of the firm registration certificate or trade license.
• Address Proof.

Office Locations & Contacts

West Bengal Tourism Development Corporation:
DG Block, Sector-II,
Saltlake,
Kolkata – 700091.
Phone: 033-2358-5189
Fax: 23598292 Email: [email protected] , [email protected] , [email protected]
Contact link: West Bengal Tourism

Eligibility

Applicant whose tour operator certificate is lost / damaged can apply for duplicate certificate.

Fees

Approach the authorities for fee details.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Please explain processing time taken in obtaining the document/certificate.

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• The approved applicant would have option to book WBTDC hotels and WBTDC package tours through online, on provide user credentials.
• The approved applicant must carry a common design name board as approved by WBTDC with WBTDC logo and name prominently displayed.
• It is statutory for the applicant to display details of various WBTDC offered packages, list of hotel and also about L.T.C facilities available for WBTDC operated tours.
• All cancellation and postponement should be done through online and charges are as per the WBTDC policy.

Required Information

• Name of the Tour Operator
• Contact number
• Company name
• E mail ID
• PAN number

Need for the Document

Tour operator must be registered to avail concessions and incentives from the state and central government.

Information which might help

• The approved applicant should do the minimum sales target per year. Falling to achieve the target for consecutive years, applicant should be disqualified resulting in termination.
• Tour operator is one who makes arrangements for transport, accommodation, entertainment and other tourism related activities.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

West Bengal Tourism

Others

More information which might help people.