Wikiprocedure

West Bengal - Book Complaint about Incorrect EB Bill

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ProcedureEdit

Apply In-Person:

  1. To book complaint about Incorrect EB Bill in West Bengal, the applicant has to approach the Electricity Department. contact link
  2. Applicant should go to Electricity Department. Meet the executive who is meant for taking complaints and applicant can get their application form for incorrect EB Bill.
  3. Follow their guidelines to record your complaint.
  4. Applicant must make sure to carry all necessary documents that are mentioned under “Required Documents” section of this page. (Both photocopies and originals)
  5. The Applicant will be provided with acknowledgement for the received complaint.
  6. This request will be processed by the respective authority.
  7. After the complaint is submitted, technician will check your EB meter to find out the reason for the incorrect EB bill.
  8. A technician will visit the premises as per the address mentioned in the application.
  9. He will check the meter for the fault. If the problem is persistent, the electricity meter will be removed. Then the electricity meter will be sent to department lab for checking.
  10. Applicant shall wait till the mentioned period to get the meter or can get new electricity meter based on the department’s decision.
  11. The fees and payment depends on the respective electricity board and respective state.
  12. Generally, the processing time for this procedure takes 15-30 days.
  13. Please follow the department notification to get the electricity meter fixed.


Apply Online

  1. You can file your complaint online by navigating to the link
  2. Click on the ‘’Register Complaints” under dropdown option.
  3. Then select “Bill” under the “Problem Type” option.
  4. Then select “Meter Reading/Bill mismatch” under the “Problem Sub Type”.
  5. Then, “Consumer ID” must be entered.
  6. Fill out all the mandatory details required.
  7. Refer to the “required information” section in this procedure to fill the required details.
  8. Once all the mandatory information is filled, click on the “Proceed” button.
  9. You will get 11 digit token number via SMS through which you can track your complaint.
  10. After the complaint is submitted the fuse man will visit for the inspection of the incorrect EB meter from the local or centralized location.
  11. The department will inform to the consumer to either collect the incorrect meter until which the consumer needs to wait until further notice from the department.
  12. The fees and payment depends on the respective electricity board and respective state.
  13. Generally, the processing time for this procedure takes 15-30 days.



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Required DocumentsEdit

  • Previous bill original copy.
  • Current bill original copy.
  • Photo of latest meter reading captured through your mobile (some officers would like to see it).
  • Complaint letter regarding the error in meter you are complaining.
  • Aadhar card copy.
  • Copy of card by issued electricity meter. (as applicable)



Office Locations & ContactsEdit

Location: Guwahati
Address:
Directorate of Electricity,
Harish Mukherjee Rd, Gokhel Road,
Bhowanipore,Kolkata,
West Bengal - 700 020.
Contacts link

EligibilityEdit

  • Active consumers whose electricity meter bill is incorrect are eligible to apply for this compliant procedure.



FeesEdit

  • The fees and payment depends on the respective electricity board and respective state.



ValidityEdit

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. e.g. links



Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • This process will take minimum of 15 days.



Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.



InstructionsEdit

  • If you have identified or felt that the electricity bill is incorrect, the first thing that you should do is inform your electricity distribution company. If you wish to verify the accuracy of the meter then you need to submit an application to the electricity distribution company.



Required InformationEdit

  • Name of the complainant.
  • Consumer number.
  • Residential address (proof)
  • Contact number
  • Complain centre
  • Pin code number
  • City of the complainant
  • Explain complain



Need for the DocumentEdit

  • Lodging complaint against his/her electricity provider in case of incorrect electricity bill will help he/she replace or check his/her meter and have it to function well again. Thus the electricity bill will be right for applicant.



Information which might helpEdit

  • Electricity meters are required to register the energy consumed within an acceptable degree of accuracy. Any significant error in the registered energy can represent a loss to the electricity supplier, or the consumer being over billed.



Other uses of the Document/CertificateEdit

Please explain what other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.



External LinksEdit



OthersEdit

More information which might help people.



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