Wikiprocedure > Uganda


Uganda - Obtain a Toll Free Number

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Procedure[edit]

Visit any service provider with the required fee, valid identification documents, company or organization documents like certificate of incorporation and other documents as may be required, you will be given an application form to fill, then it will be assessed and a toll free number will be processed



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Required Documents[edit]

Valid identification documents and others as may be required at any one time for example Bank statement/bank reconciliation, Certificate of incorporation or Memorandum and Articles of Association or Trading license



Office Locations & Contacts[edit]

MTN Uganda Physical Address
MTN Uganda, 22 Hannington Road,
Kampala
Postal Address
P.O. Box 24624 Kampala
Fax Number: +256 (0) 312 212 233
Email: customerservice@mtn.co.ug
Email: http://www. mtn.co.ug
Orange Uganda
Plot 28 - 30 Clement Hill Road
P.O. Box 24144
Kampala Uganda
+256 (0)20 4792 000 (reception)
+256 79 0000 100 (customer care)
Email: care@orange.co.ug, corporate.care@orange.co.ug
Website : http://www.orange.ug
Uganda Telecom
Plot 2/4A Rwenzori Courts ,
Nakasero Road, P.O. Box 7171,
Kampala, Uganda
Toll Free lines 997, 300,
Tel: +256 41 333 200
Fax: + 256 41 345 907
E-mail: Customercare.info@utl.co.ug
Website : http://www.utl.co.ug
Airtel Uganda Airtel House,
Plot no. 40 Jinja Road,
P. O. Box 6771 Kampala Kampala
toll free line 1100 or 0752 230110 from another line
Fax: +256 75 2234933
Email : customercarec@ug.airtel.com
Webiste : http://www.africa.airtel.com/Uganda?

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Eligibility[edit]

They are commonly used and suitable for use by Utility Service Provider Companies, Government Parastatals (Organizations or Bodies), Non-Governmental Organizations, Voluntary Organizations, Business and Marketing Services, Security Services, Emergency Services Providers and many others for purposes of easing their communication gaps and the community or clients



Fees[edit]

Uganda Telecom: Set up fee which is UG SHS 100,000/-, Initial deposit UG SHS 500,000/-
MTN Uganda: A deposit of UGX 500,000 is required. .


Validity[edit]

No expiry as long as you make bill payments



Documents to Use[edit]

Application form provided by the service provider .



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Sample Documents[edit]

Please attach sample completed documents which would help other people who would like to follow this procedure.    



Processing Time[edit]

One day.



Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	



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Instructions[edit]

Visit one of the toll free number providers for example Uganda Telecom (UTL), MTN Uganda and others with some form of identification where by upon fulfilling their requirements you will be issued one



Required Information[edit]

Visit one of the toll free number providers for example Uganda Telecom (UTL), MTN Uganda and others with some form of identification where by upon fulfilling their requirements you will be issued one.



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Need for the Document[edit]

Toll free numbers are simply known as those special phone numbers which to clients or customers can call on them totally free and which, the client simply dials that particular number in order to make a call and is not charged nor does pay any cent regardless of the service provider is calling from



Information which might help[edit]

Enter other informations which might help



Other uses of the Document/Certificate[edit]

Enables organizations offer unparalleled customer relationship management tools that enhance interaction with their customers, Convenience where it is an immediate and direct way for customers to interact with your organization with no limitations for example receiving customer queries and feedbacks



External Links[edit]

http://www.mtn.co.ug/MTN-Business/Voice-and-Messaging-Solutions/0800-Toll-Free-Voice-Premium-S.aspx
http://www.i-network.or.ug/index.php?option=com_content&view=article&id=300:customer-care-contacts-for-telecoms-in-uganda&catid=102:general-info&Itemid=188
http://www.thekonsulthub.com/how-tos/how-to-get-a-toll-free-phone-number-in-uganda/
http://www.africa.airtel.com/uganda?
http://www.mtn.co.ug
http://www.utl.co.ug
http://www.orange.ug



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Others[edit]

For more information one has to visit one of the service providers offices as they are relactant to give out information through phone calls