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Uganda - Obtain a Toll Free Number

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A toll-free number is one that starts with a toll-free area code i.e. Uganda toll free number is 0800, when someone dials one of these numbers, they aren't charged for the call. Whoever owns the toll-free phone number pays instead.


  1. In Uganda there are different toll free number provider where upon filling the requirements you will receive your toll free number
  2. Visit any branch service provider of Telecommunication companies in Uganda e.g. telecom Uganda (UTL), MTN Uganda, Airtel Uganda, orange Uganda and others, with all the required documents and recommended application fees
  3. Approach the service desk and request for the application form , read through the instruction carefully and fill it accurately
  4. Pay the application fees and submit the fill form with the required documents to the attending officer, who will verify the information and process them
  5. If all the information are in order who will be issued your toll free number immediately
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Required Documents[edit]

  • Valid Identification document (national ID card, passport)
  • Accurately filled application form
  • Company or organization documents like certificate of incorporation


other documents as may be required by the particular company

Office Locations & Contacts[edit]

MTN Uganda

Physical Address
MTN Uganda, 22 Hannington Road,

Postal Address
P.O. Box 24624 Kampala
Fax Number: +256 (0) 312 212 233
Web:MTN uganda

Orange Uganda

Plot 28 - 30 Clement Hill Road
P.O. Box 24144
Kampala Uganda
+256 (0)20 4792 000 (reception)
+256 79 0000 100 (customer care)
Website : orange

Uganda Telecom

Plot 2/4A Rwenzori Courts ,
Nakasero Road, P.O. Box 7171,
Kampala, Uganda
Toll Free lines 997, 300,
Tel: +256 41 333 200
Fax: + 256 41 345 907
Website:Uganda Telecom

Airtel Uganda Airtel House,

Plot no. 40 Jinja Road,
P. O. Box 6771 Kampala Kampala
Toll free line 1100 or 0752 230110 from another line
Fax: +256 75 2234933
Email :
Webiste : airtel uganda


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They are commonly used and suitable for use by Utility Service Provider Companies, Government Parastatals (Organizations or Bodies), Non-Governmental Organizations, Voluntary Organizations, Business and Marketing Services, Security Services, Emergency Services Providers and many others for purposes of easing their communication gaps between the community or clients


Uganda Telecom: Set up fee which is UG SHS 100,000/-,Initial deposit UG SHS 500,000/- or $198 
MTN Uganda:A deposit of UGX 500,000 is required.

  • Visit other services provider companies for more information about the application fees
  • Fees provided above may change from time to time


  • Doesn’t expiry as long as you make bill payments

Documents to Use[edit]

Please attach documents that can be used by people. e.g. links
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Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

  • Immediately, provide the application fee and required documents are in order

Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url '' Video ID is 'Y0US7oR_t3M'.

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Toll-free line:
Toll Free Lines enable customers/clients to make calls to your business free of charge. They are ideal for businesses that want to hear and get feedback from their customers/clients, or businesses that have customer care or call centres.

Required Information[edit]

  • Full names of the applicant
  • Name of the business/company
  • Operating address of the business/company
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Need for the Document[edit]

Toll free numbers are simply known as those special phone numbers in which clients or customers can call on them totally free and which, the client simply dials that particular number in order to make a call and is not charged nor does pay any cent regardless of the service provider is calling from.

Information which might help[edit]

Major Benefits of Toll-Free lines:

  • Help your customers to understand your products and services
  • Get to know the “real” questions or submit complaints or feedback
  • Increase loyalty of your customers
  • Concentrate your sales force on large accounts
  • Happy customers through good customer knowledge

Other uses of the Document/Certificate[edit]

  • Enables organizations offer unparalleled customer relationship management tools that enhance interaction with their customers, Convenience where it is an immediate and direct way for customers to interact with your organization with no limitations for example receiving customer queries and feedbacks

External Links[edit]

Uganda Virtual Toll Free Phone Numbers
MTN uganda
Ministry Of ICT and national guidance
Uganda telecom

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More information which might help people.

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