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Uganda - Apply for Customs Agent License

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New Application:

  1. An application for Customs Agent's License is made and forwarded to the Licensing officer.
  2. Each application is recorded and assigned a reference number.
  3. The application is vetted to ensure all the required supporting documents have been submitted.
  4. Applicants are invited for interview by the Licensing Committee.
  5. Successful applicants recommended for licensing are notified.
  6. The successful applicants are asked to pay the required License fee.
  7. The application is then approved by the Commissioner.
  8. Customs Agent's License is issued.

NB: Unsuccessful applicants can make an appeal. A hearing is conducted, after which licensing is either recommended or declined.


  1. Application for renewal of the license is made on the prescribed License renewal form and submitted to customs.
  2. The Licensing Officer shall check for compliance with the conditions for renewal and confirm that the company has no outstanding transactions or pending queries.
  3. If the applicant has no pending queries or outstanding transactions, a recommendation is made Commissioner's office for renewal of the license.
  4. License is renewed.

NB. No License shall be renewed if the applicant has any pending queries or outstanding transactions.


Required Documents[edit]

  • Copy of company's registration certificate
  • Copies of company's memo and articles of association
  • Copies of IDs, passports of the directors
  • Recent passport photographs of all the directors duly certified by a notary or commissioner of oaths
  • Evidence of membership in a recognized clearing and forwarding association
  • Letter from bankers confirming they maintain an account with them
  • Copy of PIN certificate for company and each for the directors
  • Copy of VAT registration certificate for the company
  • Current tax compliance certificate/registration of returns
  • Certificates of goods conduct for the company directors
  • Lease/title deed of the office of the clearing agent
  • Application fee

Office Locations & Contacts[edit]

Uganda Revenue Authority - Head Office,
Physical address: Plot M193/M194,
Nakawa Industrial Area
Kampala, Uganda
P.O. Box 7279,
Kampala, Uganda
Toll Free Number: (256) 800117000
Email:[email protected]
Website: Link


  • The Commissioner can only license people/companies who are registered, knowledgeable about Customs clearance and have an office with equipment like computers.
  • Licenses will not be issued or renewed if the licensee or applicant has a criminal record, is involved in dishonest activities or any other wrong doing.


Application Fee: (ugshs.40,000)$10
License Fee:(Ugshs.1,500,000)$400


One Year

Documents to Use[edit]

Please attach documents that can be used by people. e.g. links

Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

Maximum Processing Time: 1 months.

Related Videos[edit]

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url '' Video ID is 'Y0US7oR_t3M'.


  • Have an established office, the physical location of which shall be indicated in the license application form for customs verification purposes
  • Indicate the bankers on the application;
  • Memorandum and articles of association of the company
  • Certificate of registration of the company
  • Tax Identification Numbers of the company and the directors
  • Copies of identity cards, passports or other forms of identification of the directors and staff proposed to directly handle or sign customs documents and
  • Recent passport size photographs of directors and staff duly certified by a Notary Public or a Commissioner for Oaths.
  • Agency: Uganda Revenue Authority
  • Contact Office: Licensing Office:

Required Information[edit]

  • Name of applicant
  • Registered Address
  • Street/Road
  • Plot No
  • Telephone No.
  • Type of your business (Sole proprietorship/ Partnership/ Limited Company)
  • Names, Occupations, Nationalities of Directors/Partners, percentage of shares held State any other businesses currently being run by your partnership/company (State registered name, and address)
  • New application or Renewal
  • If renewal, state when first licensed as a Customs Agent
  • Previous License Number and where issued
  • Previous experience in the clearance of goods through Customs
  • Name(s) of previous persons/employee(s)
  • Names of Bankers
  • Authorized Capital of the Company
  • Paid up Capital
  • Names and the ranks of employees and their citizenship.

Need for the Document[edit]

  • Customs agents are persons or companies licensed by the Commissioner of Customs to Act on behalf of the importers and exporters. In some Partner states, it is compulsory to use a Customs agent when clearing goods through Customs.
  • Customs agents must be licensed by the Commissioner before they can be involved in the clearance of goods through Customs.

Information which might help[edit]

Authority to Pay

  • Successful applicants recommended for licensing are contacted and asked to pay.
  • The Licensing officer shall contact the applicants to inform them they should collect their letters authorizing payment.
  • The applicants shall comply with the conditions of the letter and present them to the Licensing Officer.


  • The Licensing Officer shall check for compliance with any other conditions for renewal and confirm that the company has no outstanding transactions or pending queries.
  • If the applicant has no pending queries, the Licensing Officer shall make a recommendation to the Commissioner's office for renewal of the license.
  • If the applicant has a pending query, shall be asked to settle the query before the application is recommended for renewal.

Other uses of the Document/Certificate[edit]

Purpose: To act as agents for transacting business relating to declarations of goods

External Links[edit]


More information which might help people.