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Tamil Nadu - Raise request for Shifting Electric Transformer

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ProcedureEdit

This procedure explains various ways to raise a request for the shifting of the electric transformer.

Apply In-Person:

  1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details in the “TNEBNET” website. Contacts
  2. In-Person application is allowed only when there is no response from the online complaint registration.
  3. While applying in the “In-Person” mode, the consumer should write an official letter with the required details to the personnel such as ASSISTANT ENGINEER (AE), ASSISTANT DIVISIONAL ENGINEER (ADE), and CHIEF ENGINEER (CE) in the local Electric Board location.
  4. All the details of the officials can be viewed in the “REACH US” section of the TANGEDCO website. In the drop down menu, you have to click “CONTACT INFORMATION”.
  5. In that you can see the information for each region under the “FUSE OF CALL CENTRES” section.
  6. You can find the ADE, CE, and AE contact details, location and personal Mail-IDs in the “DISTRIBUTION REGIONS” menu under the “DISTRIBUTION DIRECTORS” section.
  7. Along with the written request letter for the shifting of the electric transformer, you also have to submit the filled-in CGRF form.
  8. The CGRF form can be downloaded at this link under the ANNEXURE-I section. Form
  9. Also, you have to produce the payment slip in the Demand Draft (DD) format along with the form.
  10. After giving the form, they will provide you with the COMPLAINT NUMBER, COMPLAINT DATE, and the NATURE OF THE COMPLAINT slip with the payment details.
  11. You have to keep those details safe for future verification and reference purposes.


Apply Online:

  1. You can raise a request for a shift of the electric transformer in the official TANGEDCO website. Website Address
  2. You have to select the “REACH US” menu and then in the drop down menu, you have to click “Consumer’s Complaint”.
  3. In that menu you can find a link for the “Click here to register/Login” option. You have to click that and it will take you to the next page.
  4. If you are a new consumer then you should select the option “New User-Register Here”, and create the “User-Id and Password” using an active Email ID.
  5. If you already have the “User-Id and Password”, you have to just login into the website.
  6. After Logging in to the site, in the “QUICK PAY” section, you should enter your “CONSUMER SERVICE NUMBER” details along with the “REGION CODE” from the given drop-down section.
  7. After that, you have to click the “GENERAL COMPLAINTS” options in the menu.
  8. In the “GENERAL COMPLAINTS”, you will find the options like “SERVICE NUMBER, PAYMENT RELATED, and GENERAL COMPLAINTS”.
  9. You have to click the “TICK MARK” under the “GENERAL COMPLAINTS”
  10. It will take you to the “REGISTRATION FORM” page.
  11. In the “REGISTRATION FORM”, you have to enter the details such as:
  12. From address – (Enter your EMAIL ID)
  13. Consumer Service Number –(Enter your service Number)
  14. Complaint Category – (Choose “SHIFTING”)
  15. Message (Maximum 150 words) – You have to explain the reasons and other details regarding the shifting of the electric transformer with a maximum of 150 words.
  16. After entering the details in the “REGISTRATION FORM”, you have to click the “SUBMIT” button.
  17. After the submission of the “REGISTRATION FORM”, you will get details as text message.
  18. You will get the details such as:
  19. COMPLAINT ID
  20. COMPLAINT DATE
  21. NATURE OF REQUEST
  22. REQUEST STATUS
  23. You have to save these details for future verification and reference purposes.
  24. You will also receive all these details as an e-mail in your registered mail-ID.
  25. You can also mail your request/complaint to the TANGEDCO official personnel such as ASSISTANT ENGINEER (AE), ASSISTANT DIVISIONAL ENGINEER (ADE), and CHIEF ENGINEER (CE) in the local Electric Board location.
  26. Their contact details can be found on the TANGEDCO website.
  27. In the “REACH US” section, you can find a drop down menu “CONTACT INFORMATION”.
  28. In that you can see the information for each region under the “FUSE OF CALL CENTRES” section.
  29. You can find the ADE, CE, and AE contact details, location and personal Mail-IDs in the “DISTRIBUTION REGIONS” menu under the “DISTRIBUTION DIRECTORS” section.


Apply through 24/7 portal:
To raise a request for the shifting of the electric transformer, you can complain/request through the customer service panel, which was recently introduced by the Government of Tamil Nadu. This service was introduced in June 2021.

  1. The 24/7 customer service portal can be used to register for a new EB connection and as well as for raising complaints related to Electricity in Tamil Nadu.
  2. The 24/7 Customer Executive Number is “9498794987”.
  3. You can register your request for shifting the electric transformer with the given customer support number.
  4. After your registration, you will receive a message from the “TANGEDCO” with the COMPLAINT NUMBER, COMPLAINT DATE, and the NATURE OF THE COMPLAINT.
  5. You have to keep those details safe for future verification and reference purposes.
  6. The government has announced that complaints raised through the 24/7 customer service portal would be addressed within 2-3 working days.



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Required DocumentsEdit

For online registration, the customer will need

  • E-mail ID
  • User-Id and Password
  • Consumer Service Number and Name

For Apply-In Person, the details required for the CGRF form,

  • Consumer service number
  • Recently paid "Electricity bill"
  • Date of the complaint made Online
  • Date of Payment (if paid any)
  • Address details (where the shifting has to be made)

For 24/7 customer service,

  • Consumer service number
  • Complaint details
  • Registered Mobile Number and E-mail id



Office Locations & ContactsEdit

The headquarter address of TANGEDCO is
Head Quarters,
Eighth Floor,
Eastern Wing,
NPKRR Maaligai,
144, Anna Salai,
Chennai- 600 002.
Landline Contact Number: 044- 28594234
Contact link

Here is the list of office locations and contact details for every region in TAMILNADU.



EligibilityEdit

To request a shift in the transformer, the eligibility criteria are:

  • You should have an electricity connection.
  • You should be residing in the mentioned area for “shifting the electric transformer.”



FeesEdit

The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials.


ValidityEdit

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever



Documents to UseEdit

Here is the CGRF document to be used:
Application Form



Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • As per the TANGEDCO’s information, shifting of the electric transformer structure will take about 90 days.
  • The shifting work will be carried out only after the due charges are paid for the services to be undertaken.
  • In the “In-Person” application method, it will take about 7-60 days from the date of raising the complaint.



Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.



InstructionsEdit

  • First preference should be given to online complaint registration.
  • Secondly, choose the newly introduced 24/7 Customer Executive Service Number.
  • At last, choose the “In-Person” application with the necessary details and payment document. (If any)



Required InformationEdit

The list of details required for raising request for the shift of electric transformer in your locality are:

  • Consumer service number
  • Registered User-Id and Password
  • Recently paid Electricity Bill
  • Payment details( Demand Draft of the anticipated amount said by the officials)
  • Active Email ID
  • Quality of power supply in the mentioned area
  • Additional documents were mentioned by the officials while applying the “In-Person” mode.



Need for the DocumentEdit

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.


Information which might helpEdit

  • The newly announced 24/7 customer service can be obtained in this pandemic situation.
  • It is informed that the queries are addressed within 2-3 working days.



Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.



External LinksEdit

For more details regarding the Electricity related services, always refer to the official TANGEDCO website linked here.
Website Link




OthersEdit

  • In case of bribery, you can raise a complaint on the official website, and as well as in the “CONSUMER REDRESSAL FORUM COMPLAINT FORM” under the section “Demand / Acceptance of bribe” with the date and name of the respective official involved in it.

Here is the link to the CONSUMER REDRESSAL FORUM COMPLAINT FORM:
Complaint Form
For further queries, you can contact with these numbers

  • 044-28521109
  • 044-28524422
  • 9445850811 (WhatsApp)
  • Hon'ble Minister for Electricity, Prohibition and Excise, GoTN
  • Camp office: 044-24959525


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