Wikiprocedure

Tamil Nadu - Complaint Interruption or Failure in Power (Electricity) Supply

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ProcedureEdit

Apply In-Person:

  1. To lodge a complaint against interruption or failure in electricity supply, a complaint shall be lodged at the Fuse off call centre of the particular area, or any centralised complaint centre of the Licensee.
  2. Refer to the ‘Office Locations & Contacts’ section for contacts and address information.
  3. The licensee needs to provide few details like name, address, consumer number, and brief description of the complaint.
  4. The complaint can be lodged either in writing or over telephone.
  5. The operator on duty at the FOC centre will register the complaint and intimate a complaint number and restore power supply within the designated time period mentioned in the ‘Processing time’ section of this procedure.
  6. In the case of non-response or inadequate response by the Fuse off Call Centre / centralized complaint centre, the licensee may lodge complaint with the Section Officer in charge of the area.
  7. The complaint to the Section Officer should be made either in writing or by telephone.
  8. Section Officer should register the complaint and intimate the complaint No. in every case.
  9. The Section Officer should ensure rectification of the fault within the time stipulated above.
  10. In case of major failure involving transformers or 11 kV feeders including the terminal equipment or both, it should also be rectified within the period specified.
  11. In case the complaint is not rectified within the stipulated period, a complaint can be made to the Assistant Divisional Engineer (ADE) of the area in the format at Annexure-I.
  12. ADE shall acknowledge the complaint and take immediate action to restore the supply the same day.
  13. In case the complaint is not resolved within a day by the ADE, the consumer can complain to the officer of next higher level i.e., the Divisional Engineer/Operation (DE/O) (head of electricity supply division) who shall not only arrange for immediate restoration but also investigate into the delays caused in attending to the complaint.

Apply through Electricity Call Centers:

  1. The licensee of Tamil Nadu can also register their complaints through the Electricity Call Centres that are setup to receive complaints round the clock.
  2. The licensees can complaint via telephone, email or fax. Telephone no. Is 1912 specifically for receiving power supply related issues or complaints.
  3. The registered complaints are then forwarded to the field personnel for timely rectification and action which is regularly tracked and updated.
  4. The licensee or customer can also track their registered complaint status by regularly contacting the electricity call centre personnel.
  5. The complaint is immediately taken care of and is resolved within the specified time period.
  6. In case the complaint is not resolved within specific time period, the complaint is escalated and forwarded to the notice of higher authorities for expediting the resolution procedure.

Apply Online (TANGEDCO):

  1. To register your complaint online, navigate to the link: Apply Online
  2. Scroll down to Consumer Services and click on ‘Consumer Complaints’.
  3. You will reach to the guidelines for online registration of consumer complaints.
  4. To begin with, click on “Click here to register/login.”
  5. Sign up with the valid Consumer ID, Email, unique username and password.
  6. Once registration is complete, the licensee will receive an email for validation.
  7. Click on the link received for validation to login.
  8. Login through the authenticated username/password and register your complaint following the steps on the screen after login.
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Required DocumentsEdit

List down the documents required for successfully completing the procedure.

e.g.
1. Proof of child birth from the Hospital.

Office Locations & ContactsEdit

Tamil Nadu Generation and Distribution Corporation Limited (TANGEDCO)
Contact link: Contact Information


EligibilityEdit

Provide eligibility criteria's for going through this procedure.

FeesEdit

Rs.25 for each six hours (or part thereof) of delay in restoration of supply subject to a maximum of Rs.500 for LT connection and Rs. 50 for each six hours (or part thereof) of delay in restoration of supply subject to a maximum of Rs.1,000 for LT connection.

ValidityEdit

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to UseEdit

Application Form

Sample DocumentsEdit

Please attach sample completed documents that would help other people.

Processing TimeEdit

a. Fuse off Calls:

(i) Replacement of fuses
:Cities & Towns - 4 working hours
:Rural Areas - 12 working hours
(ii) Line Breakdowns
:Cities & Towns - 6 hours
:Rural Areas - 24 hours

b. Street Lights:

Rectification of line fault - 24 hours
Replacement of fused or - 7 days

c. Replacement of failed Distribution Trs.

In cities and in towns - 24 hours
In Rural areas - 48 hours


Related VideosEdit

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites. 	
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

InstructionsEdit

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required InformationEdit

User details:

  • Title
  • First Name
  • Middle Name
  • Last Name
  • Contact type
  • Contact No.
  • Email ID

Communication Address:

  • Address Line & 2
  • State
  • District
  • Taluka
  • City
  • Subdivision

Complaint Detail:

  • Complaint Type
  • Nature of Complaint
  • Complaint Description

Need for the DocumentEdit

Filing the complaint in case of interruption of electricity supply will restore the supply immediately within the stipulated time period.

Information which might helpEdit

Enter other informations which might help.

Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External LinksEdit

Place some external links which might help.

OthersEdit

More information which might help people.


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