Wikiprocedure

South Africa - Raise a Service Issue (Complaint) related to Tax

Page Discussion

Advertisement

ProcedureEdit


Apply In-Person:

  1. To apply for raising a service issue related to tax in person, the applicant needs to visit the office of any nearest South African Revenue Service branch.
  2. The contact information of the branch offices of SARS are found in the following link: Link
  3. Remember to make an appointment before you visit a branch, through telephone or online. Also get cleared about the requirements to be attached with the application form.
  4. Visit the nearest branch with all the documents as instructed by the official that you contacted.
  5. Approach the relevant official in the office and seek assistance in completing an online complaints form.
  6. Comply with all the instructions given by the official and provide all the information related to the service issue that he/she asks for.
  7. Once you have completed the complaint lodging process, your request will be taken further to the relevant officials.
  8. Authorities related to that particular service issue will make necessary proceedings about the issue and inform you about the further progress.



Apply through eFiling - Raise a Service Issue (Complaint) related to Tax Online with Images

  1. To apply for raising a service issue related to tax through eFiling, the applicant needs to login to your eFiling account by visiting the following link: Link
  2. Visit the link and click “Login” button. Then, enter your username, click “Next” button and enter your password, click “Login” button.
  3. After logging in, click “Services” menu and access “Complaints” option under the menu. Then click on “New Complaint” button.
  4. If your portfolio is individual, click “Next” button, else, click “General” or “Taxpayer Related” button. If you have made the “Taxpayer Related” selection, ‘Click here to select a taxpayer’ hyperlink will be displayed.
  5. Click on it and ‘Taxpayer search’ screen will appear. Enter your Tax Reference Number in the search screen and click on the search results to get the Complaints Management screen.
  6. The screen will contain Complaints Management form which will already be filled with details of the selected taxpayer.
  7. In the individual portfolio, the form will appear just after you click the ‘Next’ button. Complete the form as required with necessary details and click “submit complaint” button.
  8. After submission, a submission success message will appear. You can also save the completed form for later submission by clicking “save” button.
  9. Once submitted, Complaint management work page will appear, click “upload supporting documents” in that page and corresponding dialogue will appear.
  10. Upload the documents by clicking “choose file” button and “upload” button. After completed submitting all the required documents, click “Submit to SARS” button.
  11. A confirmation message box will appear in which you have to click “Ok” button. Then, you can find the status corresponding to the supporting documents as ‘Submitted’.
  12. Once you have completed the complaint lodging process, your request will be taken further to the relevant officials.
  13. Authorities related to that particular service issue will make necessary proceedings about the issue and inform you about the further progress.



Apply through Telephone

  1. To apply for raising a service issue related to tax through telephone, the applicant must contact the Complaints Management Office of the South African Revenue Services.
  2. The contact number of the Complaints Management Office is as follows: 0860 12 12 16.
  3. Make a phone call to the Complaints Management Office and inform that you want to lodge a complaint related to tax.
  4. A SARS agent will engage in your assistance for completing a Complaints form online. The agent will make arrangements for the online form completion process.
  5. You will have to provide the necessary information demanded by the SARS agent. You will also have to provide any document related to the complaint.
  6. You may be asked to send the scanned copies via email. Comply with all the instructions given by the agent and complete the process.
  7. Once you have completed the complaint lodging process, your request will be taken further to the relevant officials.
  8. Authorities related to that particular service issue will make necessary proceedings about the issue and inform you about the further progress.


Advertisement

Required DocumentsEdit

  • Identity proof copy of the complainant
  • Document containing Tax Reference Number
  • Power of Attorney (in case of representative)
  • Document related to the issue
  • Any supporting document (as instructed)


Office Locations & ContactsEdit

South African Revenue Service (SARS) - Head Office,
Lehae la Sars Building, 299 Bronkhorst Street,
New Muckleneuk, Brooklyn,
PRETORIA
Postal address: Private Bag X923
Pretoria,0001
Tel: (012) 422 4000
Call Centre: 0800 00 7277
Fax number: (012) 422 5180
Email: For Tax Practitioners: [email protected]
Email: For Taxpayers: [email protected]
Website: Contacts link

South African Revenue Service (SARS) Region Contacts Details
South African Revenue Service (SARS) Branches

EligibilityEdit

  • Any registered taxpayer, who is not satisfied with the service offered by SARS, can apply.
  • The applying entity can be an individual, an organisation or a tax practitioner.
  • The person applying must have already registered as a taxpayer.


FeesEdit

  • Please contact the office for fees details.


ValidityEdit

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. e.g. links


Sample DocumentsEdit

Please attach sample completed documents that would help other people.


Processing TimeEdit

Please explain processing time taken in obtaining the document/certificate.


Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.gIn the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.


InstructionsEdit

  • Applicants can make use of the following document in case if they need assistance in completing complaints form through eFiling: Link
  • Refer “When to complain” section in the following page for more instructions: Link


Required InformationEdit

  • Details of the Complainant
  • Identity Document number
  • Taxpayer particulars
  • Particulars of Tax Representative
  • Address and Contact details
  • Tax Reference number
  • Information on the issue
  • Case number


Need for the DocumentEdit

  • It will be helpful if the registered taxpayers notified the South African Revenue Services about any inadequacy in their service for the purpose of analysing the problem and improve their performance.


Information which might helpEdit

  • Visit for more information: Link


Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.


External LinksEdit


OthersEdit

More information which might help people.


Retrieved from "https://www.wikiprocedure.com/index.php?title=South_Africa_-_Raise_a_Service_Issue_(Complaint)_related_to_Tax&oldid=112097"