Sikkim - Complaint about Faulty Electricity Meter

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Procedure

Apply In-Person:

1. Approach the respective Sikkim State Electricity Regulatory Commission (SSERC) office of the concerned Assistant Engineer to register your complaint regarding the faulty electricity meter.
2. Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.
3. Record the complaint according to the office guidelines.
4. Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.
5. The request will be taken care of by the respective authority.
6. A technician will visit on the address mentioned in the application to inspect the electricity meter.
7. If the electricity meter is found faulty, it is removed and taken to the department lab for checking.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.

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Required Documents

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

Office Locations & Contacts

Kazi i Pradhan Superintending Engineer(HQ-I) Gangtok,
Gangtok town including Lall Market,
Nam Nam Road. Kazi Road, Tibet Road,
DPH Area, Development Area,
993236700,
[email protected]

Sikkim State Electricity Regulatory Commission (SSERC)
P.O. Tadong,
Gangtok-737102, Sikkim.
Phone: +91-3592-281081
Fax: +91-3592-281044
Email: [email protected]
Contact link: Link

Eligibility

Consumers whose meter are damaged and show fault readings can apply for this complaint.

Fees

The fees and payment depends on the respective electricity board and respective state.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

The process takes up to 1 month of time or more.

Related Videos

Videos explaining the procedure or to fill the applications.
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Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Consumer Number
• Email ID
• Phone number
• Category of complain

Need for the Document

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

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