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Nigeria - Give Compliant about Fake or Substandard Regulated Products

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Procedure[edit]

Apply In-Person:

  1. To apply for giving complaint about fake or substandard Regulated Products in person, the applicant should visit any office ofthe National Agency for Food and Drug Administration and Control.
  2. The contact link of NAFDAC office in Lagos can be found below: contact link
  3. Address details of regional offices can be found in the following link: regional offices addresses
  4. Visit the office and approach the regulatory officer regarding the lodgement of a complaint about fake or substandard Regulated Products.
  5. The regulatory officer will interview the applicant and ask him/her to write down a complaint statement with relevant details of the complaint and complaint product(s).
  6. Make sure that you have all the documents listed in the “Required documents” section of this page.
  7. Complete the complaint statement and attach the required documents with the completed statement.
  8. After submission, the complaint and attached documents will be processed and analysed.
  9. At various stages, findings and other information from the respondent are communicated to the complainant.
  10. In some cases, meetings comprising the complainant, respondentand NAFDAC are convened by the Department to jointly resolved complex complaints.


Apply via Pharmacovigilance Rapid Alert System for Consumer Reporting (PRASCOR)

  1. To apply for giving complaint about fake or substandard Regulated Products through PRASCOR, the applicant should report through an SMS short code system/servicefor consumers.
  2. Firstly, the applicant should send information with the name of the medicine or product and the suspected Adverse drug reactions (ADR) via SMS to the number (short code) 20543 for free on MTN, Glo, Airtel, 9mobile.
  3. An auto response is sent to the consumer acknowledging the receipt of the alert.
  4. The information received by the PRASCOR is forwarded to NAFDAC by email.
  5. On receipt of the information, the NAFDAC staffs will proceed to fill out an ADR reporting form.
  6. This will be later sent to the applicant/complainant for assisting them on what to do next.
  7. At various stages, findings and other information from the respondent are communicated to the complainant.
  8. In some cases, meetings comprising the complainant, respondent and NAFDAC are convened by the Department to jointly resolved complex complaints.


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Required Documents[edit]

  • Complaint statement
  • Receipt of purchase containing date and address
  • Unsatisfactory/intact complaint product(if available)
  • Any document in support (as applicable)


Office Locations & Contacts[edit]

NAFDAC Corporate Headquarters,
Plot 2032,
Olusegun,
Obasanjo Way, Zone 7,
Wuse, Abuja,
Nigeria.
For Enquiries:
0700-1-NAFDAC (0700-1-623322), +234(0)-1-4609750
Email: [email protected]
Website: homepage link

Lagos Operation Office:
Plot 1, Industrial Estate,
Lagos- OshodiApapa Express Way,
Isolo,
Lagos, Nigeria.
Regional offices: regional offices addresses

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Eligibility[edit]

Any consumer of an NAFDAC regulated product can apply.

Fees[edit]

Usually, this does not cost anything.

Validity[edit]

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever


Documents to Use[edit]

Please attach documents that can be used by people. e.g. links


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Sample Documents[edit]

Please attach sample completed documents that would help other people.


Processing Time[edit]

Please explain processing time taken in obtaining the document/certificate.


Related Videos[edit]

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.gIn the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.


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Instructions[edit]

The public is encouraged to look out for and insist on certain mandatory features when purchasing regulated products. These are highlighted below:

  • NAFDAC registration number (sometimes abbreviated as NRN)
  • Date markings – Production date, expiry date/best before, batch/lot number
  • Manufacturer’s name and address. The manufacturer’s address should be a physical/ground address and not an email address.
  • Product label in English Language: If the label is in a foreign language without an English translation, then it has not been registered by NAFDAC.
  • An uncompromised product: Check that the product seal is intact and has not been tampered with.

If these features are missing from the product, do not purchase. Report to the NAFDAC office nearest to you or via any of the other means provided above.

Required Information[edit]

  • Applicant name, age and other details
  • Address details
  • Email address and phone number
  • Details of the complaint
  • Product details
  • Date and address of the purchase


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Need for the Document[edit]

  • Consumers have a joint responsibility with NAFDAC to rid the society of fake/substandard medicines, unwholesome food products, poisonous cosmetics and chemicals, and other substandard regulated products.
  • Thus, in the bid to safeguard public health, consumers are encouraged to make complaints to the Agency on regulated products, by walking-in directly into any NAFDAC office or via Pharmacovigilance Rapid Alert System for Consumer Reporting.


Information which might help[edit]

  • The information sent to NAFDAC will be accessed only by the NAFDAC staff at the National Pharmacovigilance Centre.
  • The PRASCOR service is currently available on all the communication networks – MTN, Airtel, GLO, 9Mobile.


Other uses of the Document/Certificate[edit]

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.


External Links[edit]

Place some external links which might help.


Others[edit]

More information which might help people.