Maharashtra - Complaint about Postal Courier

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Procedure

Apply Online:

1. To Complaint about Postal Courier, the applicant has to register their complaint online via the following link
2. The applicant has to “Category”, “Service” and “Type” from the drop-down menu.
3. Then the applicant has to enter transaction details and enter description of their complaint.
4. Next the applicant has to enter their particulars and upload the supporting documents (If Applicable).
5. Review the application and click “Submit”.
6. The applicant will receive an SMS and Email regarding successful completion of complaint and the applicant will also receive a complaint number. Save it for reference.
7. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
8. Then the authority will enquire regarding the complaint and contact the applicant.
9. Then the concerned authority will take action regarding the complaint.
10. This entire process can be completed within 7- 15 days or as per the timeline advised by the respective department authority.
11. The applicant can track their complaint using the following link by enter the complaint number link

Apply by Phone:

1. To Complaint about Postal Courier, the applicant can contact the nodal officer to register their complaint link
2. The applicant has to provide the details about the complaint to the concerned officer.
3. Next the applicant has to provide their particulars to the concerned officer.
4. After receiving the application, the concerned authority will check the submitted application and document set. If all are in place, the application will be accepted.
5. Then the authority will enquire regarding the complaint and contact the applicant.
6. Then the concerned authority will take action regarding the complaint.
7. This entire process can be completed within 7- 15 days or as per the timeline advised by the respective department authority.

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Required Documents

• Any supporting documents that help to know more about complaint

Office Locations & Contacts

DEPARTMENT OF POSTS
MINISTRY OF COMMUNICATION - INDIA
Postal Directorate
Dak Bhavan
New Delhi
110001
Customer Care Toll Free Number 1800 266 6868
Circle Public Grievances Nodal officers contact List link
Contact details link
List of offices link

Eligibility

• Any person who intends to Complaint about Postal Courier is eligible to make this application.

Fees

• The fee for this procedure is free of cost.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• This entire process can be completed within 7 -15 days or as per the timeline advised by the respective department authority.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• Applicants must complete the application form before submitting it. Incomplete applications will not be accepted.
• Applicants must provide genuine information while applying for this procedure.

Required Information

• Category
• Service
• Transaction Number
• Transaction Date
• Booking Office Details
• Description
• Name
• E-mail
• Address
• Country
• PIN Code
• City / District
• State / Union Territory
• Mobile

Need for the Document

• The purpose of filing a complaint about a postal courier is to address a specific issue or problem you have encountered with their services. By lodging a complaint, you aim to bring attention to the problem, seek resolution or compensation, and provide feedback to the postal courier company.

Information which might help

• For more Information link

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

The key purposes of a complaint about a postal courier include:

• Resolution: You want the courier company to address and resolve the issue you experienced, such as lost or damaged packages, late deliveries, or unprofessional behaviour. The complaint serves as a formal request for the company to take corrective action.
• Compensation: If you suffered financial loss or inconvenience due to the courier's mistake or negligence, your complaint can serve as a means to request compensation or an appropriate resolution. This could include reimbursement for damaged goods, a refund for undelivered items, or compensation for any additional expenses incurred.
• Consumer rights: Filing a complaint about a postal courier helps protect your consumer rights. It allows you to assert your expectations of receiving reliable and quality services, which is particularly important if the courier company has violated any terms or agreements.