Maharashtra - Complaint about Faulty Electricity Meter

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Procedure

Apply In-Person:

1. You can complain about the faulty electricity meter by approaching Maharashtra state Electricity Board and writing a letter to them.
2. The letter should consist of the Customer ID number, Meter Number, telephone number, address or nearest landmark and brief details of the complaint.
3. After the complaint is lodged, the fuse man will inspect the meter.
4. After inspection of the faulty meter, the fuse man will consult the respective concerned officers and will replace the meter from the local centralized location.
5. The fuse man will also request the customer to take an undertaking on a standard form which is already available with him in order to make the payment of the faulty meter and also for the amendments of the electricity bills if required.
   

Apply Online:- Complaint about Faulty Electricity Meter Online with Image

1. To apply online navigate to the link: Link
2. Click on “Complaint Registration”.
3. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
4. Save the form and click on submit.
5. The complaint is now fully submitted.
6. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
7. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
8. The consumer must follow the department notice and regulations to get the electricity meter fixed.

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Required Documents

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

Office Locations & Contacts

Maharashtra State Electricity Distribution Co. Ltd.

1)Hongkong Bank Building,
M.G. Road, Fort,
Mumbai-400001.

2)Prakashgad, Plot No. G-9,
Anant Kanekar Marg Bandra (E),
Mumbai–400051

Contact link: Link

The Adani electricity office address is as below:
Adani Electricity,
1st Floor, Devidas Lane, Off S.V. Road,
Near Devidas Lane Telephone Exchange,
Borivali (West), Mumbai 400103.
Tel: 91-22-30094247
Email: [email protected]
Office hours: 9:30 a.m. to 5:00 p.m.

You can contact on this number for additional information: 18005329998

Contact link: Link

Eligibility

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Fees

The compensation payable is Rs. 50 per week or part thereof of delay

Validity

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e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

The inspection and replacement of the faulty meter is carried out within 4 days when the complaint is received in cities, within 7 days when the complaint is received in urban areas and within 12 days when the complaint is received in rural areas.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

An example of the letter issued to the electricity distribution company is as belows:


[Your address]

[Your supplier's address] Dear Sir/Madam


[Reference: account number and bill]

I write concerning the above account.
The meter is currently showing a reading of [insert reading]. I do not accept that the meter is recording accurately.
The bill in question [reference] for [£...] is significantly higher than it should be [add details of any special circumstances, eg, if you were away from the property].
I inspected the meter with all my [electrical/gas] appliances turned off and noted that it continued to register [...] units of [electricity/gas] consumption.
It is clear that either the meter is faulty or that there is some other problem.
Either way, the bill is not a true reflection of [electricity/gas] used.
I now wish to request you to carry out a test on the meter at my home.
I look forward to hearing from you with a suitable date for the test to be carried out.

Yours faithfully

Required Information

To apply Online:

1. Consumer Number
2. Company Name

   (Enter the company name you want to complaint about and are having issue with. Eg. Mahadiscom / MSEB / MSEDCL).

3. Compaint Subject

   (Share the exact problem or issue that you’re having. Eg. Unexpected hike in electricity bill).

4. Service Major Request Type
5. Service Request Type
6. Service Request Sub-Type
7. Request Details
8. Country

   (Choose your country from the dropdown)

9. Address (optional)

   (You can also provide the address of the company you’re complaining about for additional information and for the ease of the customer care).

10. Confirmation Code

To apply In-Person:

1. Customer ID number
2. Meter Number
3. Telephone number
4. Address
5. Brief details of the complaint

Need for the Document

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

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