Kenya - Replace National Social Security Fund (NSSF) Card

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Procedure

National Social Security Fund (NSSF) is a pension scheme to which every Kenyan with an income shall contribute a percentage of his/her gross earnings, so as to be guaranteed basic compensation in case of permanent disability, basic assistance to needy dependants in case of death and a monthly life pension upon retirement. NSSF Contact Details

Apply in Person

1. National Social Security Fund (NSSF) members can apply for replacement of their NSSF card in the case where the card is lost or defaced at any of the regional NSSF offices or huduma centres located countrywide.
2. In case the application is filed to Huduma Centre, visit the NSSF desk and seek assistance from there. Applicants will be directed accordingly by the attendants or customer care personnel.
3. Applicant should Present their National Identity Card (ID) (original ID or a copy) for verification. The application shall be accompanied by proof of payment of Kshs 200, which is the fee charged for acquiring a duplicate card.
4. Once the applicant’s ID card has been verified, the NSSF officer assigned to the applicant will assess the necessary information and re-generate your lost NSSF membership card.
5. The process is instant and the applicant will be issued with a duplicate membership card instantly, once everything has been processed.

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Required Documents

• Copy or photocopy of National Identity Card (ID).
• Proof of payment Kshs 200, which is the fee charged.

Office Locations & Contacts

National Social Security Fund (HQ)
P.O. Box 30599 – 00100, Nairobi, Kenya
Main Line: (020) 2729911, 2710552
Toll Free: 0800 2212744
Cell Phone: 0709 583 000, 0730 882 000
ISDN: 2832000
Fax: (020) 2727882, 2722013, 2711615
Email: [email protected]
NSSF Contact Details
NSSF Website

Eligibility

• NSSF members; who’s NSSF membership card is either lost, stolen, or defaced are eligible to apply.

Fees

• A fee of Ksh 200.00 is charged for the service.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

• The process is instant and the applicant will be issued with a duplicate membership card instantly.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.

Required Information

• Full names of the membership
• Contact Details
• Member identity card number
• Reason for the application

Need for the Document

A National Social Security Fund (NSSF) Card proves membership to the scheme, in the case where the card is lost, defaced or stolen members should replace the card.

Information which might help

Enter other information which might help.

Other uses of the Document/Certificate

Please explain what are other uses for obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

NSSF Act 2013

Others

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