Kenya - Pay Water Bill

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Procedure

a)In person at any of these Pay points.

• Bring your water bill to one of these locations:
  • Head Offices, Kampala Road, Industrial Area
  • Comcraft House, Haille Selassie Avenue, City Centre
  • The Mall, Westlands Lower Ground Floor
  • Pangani, Muranga Road, adjacent to the Pangani Roundabout
  • Enterprise Centre, 3rd Floor of Enterprise Road opp Industrial Area Remand Prison
  • BuruBuru Shopping Centre, Kagina Plaza
  • Karen Regional Office, Karen Shopping Centre
  • Western Regional Offices, Off Joseph Kangethe Road
  • Kayole Offices, Kayole near Equity bank

b)Using M-pesa (Safaricom)

• • Go to M-PESA Menu on your mobile phone
  • Select Pay Bill
  • Enter 530100 as the Business Number
  • EnterNWC followed by your Nairobi Water Number as the ACCOUNT NUMBER e.g NWC92929292
  • Enter the value amount to pay (NO COMMAS) e.g 2000
  • Enter your M-PESA PIN
  • Then send the request You will receive an SMS confirming the transaction

c)Using Airtel Money

• • Go to the Airtel Money Menu and choose MAKE PAYMENTS option
  • Choose the PAYBILL Option
  • Choose OTHERS Option
  • Enter the word JAMBOPAY as the business name
  • Enter the value amount to pay (NO COMMAS)>
  • Confirm amount
  • Enter your 4 digit Airtel Money password
  • Enter NWC followed by your Nairobi water Account Number as the REFERENCE number e.g NWC9292929292 You will receive an SMS confirming the transaction

Apply Online

1.Go to http://nwater.jambopay.co.ke/ .

2.Enter your account number

3.Follow the simple instructions

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Required Documents

You will require the water invoice details to pay the amount.

Office Locations & Contacts

Ministry of Water, Sanitation and Irrigation - Head Office
Maji House, Upper hill,
Off Ngong road,
P.O BOX 49720 – 00100
Nairobi
Telephone: +254 020 2716103, 4900000
Fax: +254 020 2727622
Email: [email protected]
Email:[email protected]
Email:[email protected]
Website:Website Link

Eligibility

You should be an Kenyan citizen and your age should be of 18 years. Anyone above 18 years receiving tapped water from Water and Sewerage Company in Kenya.

Fees

The water bill varies from category type such as Commercial, individual, domestic, multi-storied building, commercial, non-revenue connections.

Validity

• You should pay the water bill on a monthly basis.
• Hence, the document is valid for a month.
• If you do not pay the amount regularly, disconnection fee and service charges are levied.

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

It takes 30 minutes for the account to be updated

Related Videos

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Instructions

• You can pay water bill in person and online
• You should have valid water bill particulars in order to pay for water bills.
• You should own an apartment,
• You should own land,
• You should own a building,
• You should have an agreement if you don't own the above requirements.

Required Information

• You will require the water bill details
• You should require an account Number with the water and sewerage of Kenya
• You will need a telephone contact
• You will need a physical address
• You will need a the invoice to pay the bill.

Need for the Document

• There is more water than land yet we have to pay high water rates for something we have trillions of gallons on Earth.
• The owner of an apartment, land, building has to pay the water bill to the National water and sewerage board of Kenya.
• The governing authority of the jurisdiction levies the water bill to the owner in which the property is located.
• Water is provided for domestic purposes, commercial purpose, industrial purposes, institutions, establishments such as offices, schools etc. by different mode of connection i.e. pipe, hand pumps, tube well or well.

Information which might help

• To know the status of your water bill, send in your account number/ meter account number to 20557 via SMS
• You will get a reply with details of your water bill/ meter reading showing the account status
• This is a premium service, sms charge is ksh 10 above normal rates.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

http://www.nairobiwater.co.ke/customer_service/?ContentID=2

Others

More information which might help people.