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Kenya - Apply for a Duplicate Driver Public Service Vehicle (PSV) Badge

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Apply Online
Step 1: Open an NTSA Account

  1. To be able to apply for a duplicate Driver Public Service Vehicle (PSV) badge, using a browser, open the NTSA web portal using this NTSA Citizens Self-Service Portal.
  2. Applicants visiting the NTSA portal for the first time will be required to register on TIMS; clicking on the “Register” link; will direct the applicant to the e-Register an Account page. It is from this page that Individuals, Dealers, Agents, Financial Institutions, Companies, and Driving schools register on the platform.
  3. Input one detail and follow the process to complete registration.
  4. Applicants applying as individual Kenyan citizens will be prompted to input their ID Serial Number. Be careful not to input your ID Number as what is required is the Serial Number.
    Please note: an applicant who has replaced their ID within the last two years, will have to use their old ID card’s serial number. (In case the system rejects any of your details you are advised to visit NTSA offices)
  5. Add your KRA PIN Number. Add your Mother’s Maiden Name. Add your Occupation and Phone Number or email address.
  6. Applicants applying as an alien will be required to type in their Alien ID serial number and then type in their passport date of issue, their KRA PIN, and other mandatory fields before clicking on the “Submit” button to proceed to the next step.
  7. Applicants applying as a company will be required to type in the company's valid certificate of incorporation, company KRA PIN, and the KRA PIN of one of the directors before clicking on the “Submit” button to proceed to the next step.
  8. Request a verification code by clicking on the “Verify Mobile/email address” button. Type in the code you receive on your phone or email address in the verification tab to complete the verification process.
  9. Confirm all details are okay and click on the “Submit” button to complete the registration.
  10. The applicant will receive their username and password to their phone via SMS and also on email.
  11. You are now registered on the TIMS platform.

Step 2: Log into the NTSA account

  1. Upon successful registering with the TIMS Platform, Open the NTSA web portal using this NTSA Citizens Self-Service Portal.
  2. Click on the Login Method to choose whether to log in using Username, ID No., Alien ID No. or Certificate of Incorporation.
  3. Type in the Username/ID No. and Password.
  4. Click on the “Get Code” button. A Security code will be sent to your mobile phone. Type in the Security Code and click on the Sign In button to log in to your account.

Step 3: Make the Application for the Driver Public Service Vehicle (PSV) badge.

  1. Once login click on the “Driving license” Option on the menu bar and select “Apply for Driver license” on the drop-down menu.
  2. This will prompt the duplicate PSV driver badge application form to be displayed, fill all the mandatory fields accurately, upload your scanned ID copy, driving license, recent passport photo and certificate of good conduct and confirm fields that are already pre-filled.
  3. Upon completing filling out the application form, click on the “Next button “to proceed to the payment page.

Step 4: Make payment.

  1. The applicant will be required to choose their preferred payment method. Payment can either be made using a different payment platform mode i.e through online Mobile banking (eg.Mpesa) or bank.
  2. The duplicate PSV Driver badge fee is Ksh 300, and Ksh 50 for convenience charges. In total, you will pay ksh.350 for the application fee.
  3. Once you have made the payment, follow the provided instructions and complete the payment. Make sure to print out the payment invoice.
  4. Once you complete the process click on “Submit” and the application will be forwarded to NTSA for processing.
  5. One should wait for approval online and an alert will be sent via SMS once the PSV driver badge is ready for collection.

Step 5: Visit the NTSA Office and collect the Dupicate Driver Public Service Vehicle (PSV) badge

  1. Upon receiving the notification, visit the NTSA offices as mentioned on the notification message with your invoice printout and ID card. Here, NTSA officials will verify the documents and the applicants will be issued with the Duplicate Driver Public Service Vehicle (PSV) badge immediately.

Step 6: How to view your application status

  1. Using a browser, open the NTSA web portal using this NTSA Citizens Self-Service Portal.
  2. Log in by filling in identification details and password or create a new NTSA TIMS account if you are a new user
  3. After a successful login, navigate to the dashboard and click “Driving License” option on the menu bar.
  4. This will prompt all application submitted to be displayed, you will be able to view the status of your recently applied documents.


Required Documents[edit]

  • Valid identification document (ID card)
  • Valid driving license
  • Recent clear passport photo
  • Valid certificate of good conduct obtained from Criminal Investigations Department (CID).
  • Any other additional documentation as requested for by the Authority.

Office Locations & Contacts[edit]

National Transport and Safety Authority (NTSA) - Head Office
Physical Address:316 Upper Hill Chambers, 2nd Ngong Avenue, Nairobi
P.O Box 3602 -00506, Nairobi
Mobile Number: Safaricom: 0709 932 000/ Telkom: 020 6632 000
Call Center: Safaricom Line: 0709 932 300 /Telkom Line: 020 6632 300
Email: [email protected]
Complains: [email protected]
Report corruption here: [email protected]
E-Citizen Queries: Safaricom Line: 0709 932 300/Telkom Line: 020 6632 300
Website Link

NTSA PSV Licensing Link
NTSA - E- Citizen Protal Link


Applicants should meet the following requirements to be eligible;

  • Must be of 18 years and above and a Kenyan citizen.
  • Must be cleared by the Sacco/Company


The driver public service vehicle badge fee is Ksh 300, Ksh 50 for convenience charges.


  • The vadility of the duplicate PSV driver badge shall remain the same as the original badge, unless suspended, revoked, or cancelled by an authorized legal Authority.
  • Holders of the badge are advised to renew their badge at least a month before the expiration of the original badge.

Documents to Use[edit]

Please attach documents that can be used by people. e.g. links

Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

The timeframe for processing the application is the same day.

Related Videos[edit]

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.
e.g In the following url '' Video ID is 'Y0US7oR_t3M'.


Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.

Required Information[edit]

  • Full names of the applicant
  • Identification document details
  • KRA number
  • Contact details
  • Certificate of good conduct details
  • Declaration by the applicant

Need for the Document[edit]

By Kenyan law traffic laws, a person should not act as a driver of a public service vehicle on a road unless he is licensed by the NTSA and issued with an NTSA Driver Badge for the purpose under the law, and a person should not employ or permit any person who is not so licensed to do so, in compliance with the traffic laws of Kenya.

Information which might help[edit]

Enter other information which might help.

Other uses of the Document/Certificate[edit]

Please explain what are other uses for obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links[edit]


More information which might help people.