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Kenya - Activate M-PESA Till Number

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Kenya - Activate M-PESA Till Number



Apply In Person To activate your M-PESA Till Number in Kenya, you can follow these steps:

  1. Receive Confirmation from Safaricom: After successfully applying for an M-PESA Till Number and submitting the required documents, you will receive a confirmation notification from Safaricom. This notification may be sent via SMS or email.
  2. Link Till Number to M-PESA Account: To activate your M-PESA Till Number, you need to link it to your existing M-PESA account or create a new M-PESA account if you don't have one. Here's how you can do it:
  3. Dial *234# on your Safaricom mobile phone.
  4. Select the "M-PESA" option from the menu.
  5. Choose the "Lipa na M-PESA" option.
  6. Select the "Till Number" option.
  7. Enter your M-PESA Till Number when prompted.
  8. Follow the instructions on the screen to link your Till Number to your M-PESA account.
  9. Wait for Activation Confirmation: Once you have linked your M-PESA Till Number to your M-PESA account, you may need to wait for a short period for the activation process to be completed. Safaricom will verify the linkage and activate your Till Number.
  10. Test Transactions: After receiving the activation confirmation, it's advisable to perform a few test transactions to ensure that your M-PESA Till Number is fully operational. You can make small payments or receive test payments to verify that the funds are being processed correctly.
  11. Start Accepting Payments: Once your M-PESA Till Number is activated and tested, you can start accepting payments from customers. Share your Till Number with customers and instruct them to make payments to your Till Number when making purchases.

N.B: Alternatively, you can contact Safaricom's customer support or visit one of their retail outlets. They will guide you through the process and assist you in activating your Till Number.


Required Documents[edit]

  • Valid identification document

Office Locations & Contacts[edit]

Safaricom Headquarters
Safaricom House, Waiyaki Way, Westlands,
Nairobi, Kenya.
Customer Care Contacts:
Safaricom Customer Care Hotline: 100 (From Safaricom mobile network) or +254 20 427 1000 (From other networks).
Email: [email protected]
Website: Link


  • Business Registration: You should have a registered business entity such as a sole proprietorship, partnership, limited liability company, or cooperative.
  • Valid Identification: You must provide valid identification documents such as a national ID card, passport, or alien ID card.
  • Business Documents: You may need to provide supporting documents related to your business, such as a business permit, trading license, or certificate of incorporation.
  • Business Location: You should have a physical location where your business operates, such as a shop or office.
  • Bank Account: You may need to have a business bank account where your M-Pesa transactions will be deposited. This is usually a requirement to ensure that funds can be transferred from your M-Pesa Till to your bank account.
  • Compliance with Regulations: You should comply with the relevant regulations and guidelines set by the service provider and regulatory authorities. This may include anti-money laundering (AML) and know your customer (KYC) requirements.

N.B: It's important to note that the specific requirements and application process can change over time. I recommend contacting the relevant service provider, such as Safaricom in Kenya, for the most accurate and up-to-date information on applying for an M-Pesa Till number.


  • No service fees are charged for this process


  • The validity of an M-Pesa Till number can vary depending on the specific terms and conditions set by the service provider. Generally, an M-Pesa Till number remains valid as long as the associated business or entity is active and meets the ongoing requirements set by the service provider.
  • However, it's important to note that service providers may have policies in place that require periodic reviews or renewals of the Till number. This is to ensure that the information associated with the Till number, such as the business registration and contact details, remains accurate and up to date.

Documents to Use[edit]

Please attach documents that can be used by people. e.g. links

Sample Documents[edit]

Please attach sample completed documents that would help other people.

Processing Time[edit]

  • The activation process is instantly

Related Videos[edit]

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube

width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.

e.g In the following url '' Video ID is 'Y0US7oR_t3M'.


Please provide other instructions related to the certificate/documents.

e.g. The state office holds birth records since January 1908.

Required Information[edit]

  • Business Registration Documents: You may need to provide official business registration documents such as a Certificate of Incorporation or Business Name Registration Certificate. This is to verify the legality of your business.
  • Identification Documents: You will likely need to provide your identification documents, such as your national ID card or passport. This is to confirm your identity as the business owner.
  • Proof of Address: You may be required to provide proof of your business address, such as a utility bill or a lease agreement. This is to verify the physical location of your business.
  • Business Details: You will need to provide details about your business, including its name, type, nature of operations, and contact information.
  • Bank Account Details: You will typically need to provide the bank account details associated with your business, including the account number and bank name. This is to facilitate transactions between your M-PESA Till Number and your bank account.

Need for the Document[edit]

To activate an M-PESA Till Number in Kenya, you need to go through a process to ensure that your business is properly registered and authorized to use the M-PESA mobile money service. Here's why the activation process is necessary:

  • Legitimacy: The activation process helps verify the legitimacy of your business. By requesting business registration documents and identification, Safaricom ensures that only genuine businesses can use M-PESA Till Numbers. This helps prevent fraudulent activities and protects users.
  • Compliance: The activation process ensures compliance with regulatory requirements. Mobile money services like M-PESA are regulated by the Central Bank of Kenya, and Safaricom must adhere to these regulations. The activation process helps ensure that businesses using M-PESA comply with these regulations.
  • Security: Safaricom takes security seriously, and the activation process helps protect the financial transactions made through M-PESA. By verifying your identity and business details, they can establish a secure connection between your Till Number and your bank account, reducing the risk of unauthorized access or fraudulent activity.
  • Accountability: The activation process helps create accountability for financial transactions. By linking your M-PESA Till Number to your registered business and associated bank account, it becomes easier to track and monitor your business's financial activities. This transparency is beneficial for record-keeping, auditing, and financial reporting purposes.
  • Customer Trust: Activating an M-PESA Till Number demonstrates your commitment to operating a legitimate and trustworthy business. Customers using M-PESA often prefer businesses with activated Till Numbers as it signifies a higher level of professionalism and reliability.

Information which might help[edit]

Enter other information which might help.

Other uses of the Document/Certificate[edit]

Please explain what other uses are for obtaining this document/certificate.

e.g. Birth Certificate can be used as proof of identity.

External Links[edit]

M-PESA Business Till


More information might help people.