Haryana - Complaint Interruption or Failure in Power (Electricity) Supply

Advertisement

Procedure

Apply In-Person:

1. To lodge a complaint against interruption or failure in electricity supply, a complaint shall be lodged at the Fuse off call centre of the particular area, or any centralised complaint centre of the Licensee.
2. Refer to the ‘Office Locations & Contacts’ section for contacts and address information.
3. The licensee needs to provide few details like name, address, consumer number, and brief description of the complaint.
4. The complaint can be lodged either in writing or over telephone.
5. The operator on duty at the FOC centre will register the complaint and intimate a complaint number and restore power supply within the designated time period mentioned in the ‘Processing time’ section of this procedure.
6. In the case of non-response or inadequate response by the Fuse off Call Centre / centralized complaint centre, the licensee may lodge complaint with the Section Officer in charge of the area.
7. The complaint to the Section Officer should be made either in writing or by telephone.
8. Section Officer should register the complaint and intimate the complaint No. in every case.
9. The Section Officer should ensure rectification of the fault within the time stipulated above.
10. In case of major failure involving transformers or 11 kV feeders including the terminal equipment or both, it should also be rectified within the period specified.
11. In case the complaint is not rectified within the stipulated period, a complaint can be made to the Assistant Divisional Engineer (ADE) of the area in the format at Annexure-I.
12. ADE shall acknowledge the complaint and take immediate action to restore the supply the same day.
13. In case the complaint is not resolved within a day by the ADE, the consumer can complain to the officer of next higher level i.e., the Divisional Engineer/Operation (DE/O) (head of electricity supply division) who shall not only arrange for immediate restoration but also investigate into the delays caused in attending to the complaint.
    

Advertisement

Required Documents

No documents required to submit

Office Locations & Contacts

Uttar Haryana Bijli Vitran Nigam Limited (UHBVNL)
Vidyut Sadan,
Plot No.: C16,
Sector-6, Panchkula,
Haryana, India
Contact link: Link

Eligibility

Provide eligibility criteria's for going through this procedure.

Fees

Rs.25 for each six hours (or part thereof) of delay in restoration of supply subject to a maximum of Rs.500 for LT connection and Rs. 50 for each six hours (or part thereof) of delay in restoration of supply subject to a maximum of Rs.1,000 for LT connection.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Link [Pg. 6]

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• In the case of normal fuse-off calls requiring replacement of HT/LT fuses at the distribution transformer or fuses at the consumer premises or for any service faults the power supply shall be restored within 4 hours of receiving the complaint in towns/and cities and within 8 hours in rural areas.
• In the case of line breakdowns the supply shall be restored within 8 hours of receiving the complaint in towns/cities and within 16 hours of receiving the complaint in rural areas. In either case, within two hours of receiving the complaint, the complainant shall be informed of the likely time by which the power supply may be restored.
• In the case of failure of distribution transformer, the supply shall be restored within 24 hours of receiving the complaint in towns/cities and within 48 hours of receiving the complaint in rural areas.
• In case of major failure involving Power transformer, the normal supply shall be restored within 7 days. However, in such cases alternate arrangements to supply power to the affected areas would be made within 24 hours.
  

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

User details:

• Title
• First Name
• Middle Name
• Last Name
• Contact type
• Contact No.
• Email ID
  
  

Communication Address:

• Address Line & 2
• State
• District
• Taluka
• City
• Subdivision
  
  

Complaint Detail:

• Complaint Type
• Nature of Complaint
• Complaint Description
  

Need for the Document

Filing the complaint in case of interruption of electricity supply will restore the supply immediately within the stipulated time period.

Information which might help

Enter other information which might help.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Place some external links which might help.

Others

More information which might help people.