Wikiprocedure

Gujarat - Book Complaint about Incorrect EB Bill

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ProcedureEdit

Apply In-Person:

  1. To book complaint about Incorrect EB bill in Gujarat, the applicant has to approach the Electricity Department office in Gujarat.Contact Link1, Contact Link2, Contact Link3, Contact Link4, Contact Link5,Contact Link6 ,Contact Link7
  2. Applicant should go to Electricity Department. Meet the executive who is meant for taking complaints and applicant can get their application form for incorrect EB Bill.
  3. Follow their guidelines to record your complaint.
  4. Applicant must make sure to carry all necessary documents that are mentioned under “Required Documents” section of this page. (Both photocopies and originals)
  5. The Applicant will be provided with acknowledgement for the received complaint.
  6. This request will be processed by the respective authority.
  7. After the complaint is submitted, technician will check your EB meter to find out the reason for the incorrect EB bill.
  8. A technician will visit the premises as per the address mentioned in the application.
  9. He will check the meter for the fault. If the problem is persistent, the electricity meter will be removed. Then the electricity meter will be sent to department lab for checking.
  10. Applicant shall wait till the mentioned period to get the meter or can get new electricity meter based on the department’s decision.
  11. The fees and payment depends on the respective electricity board and respective state.
  12. Generally, the processing time for this procedure takes 15-30 days.
  13. Please follow the department notification to get the electricity meter fixed.


Apply online

  1. Applicant go to website Online Link
  2. In the link, the applicant must first select their region of complaint, namely, MGVCL or UGVCL or DGVCL or PGVCL.
  3. After selecting appropriate region, If applicant is a new user, click “Sign Up” button, and must enter the credentials to create the account.
  4. After creating the account, again the applicant must “Login” using the “Mobile No” and “Password”.
  5. Then must enter the required details asked in the complaint portal.
  6. After filling out all the details and uploading required photos or documents, click on the submit button.
  7. Then should submit the complaint by clicking on the “SUBMIT” button.
  8. The complaint is now fully submitted.
  9. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
  10. The fees and payment depends on the respective electricity board and respective state.
  11. Generally, the processing time for this procedure takes 15-30 days.



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Required DocumentsEdit

  • Previous bill original copy.
  • Current bill original copy.
  • Photo of latest meter reading captured through your mobile (some officers would like to see it).
  • Complaint letter regarding the error in meter you are complaining.
  • Aadhar card copy.



Office Locations & ContactsEdit

UGVCL (Uttar Gujarat Vij Company Ltd)
UGVCL Regd. & Corporate Office,
Visnagar Road, Mehsana -384001
Phone no: (02762) 222080-81
Fax No: (02762) 223574
E-mail : [email protected]
Contact Link

DGVCL (Dakshin Gujarat Vij Company Ltd)
“Urja Sadan”, Nana Varachha Road,
Kapodara, SURAT- 395006
Gujarat, India
Phone: (0261) 25006000/2506200/2506112
Fax: (0261) 2572636/2574251
Email: [email protected]
Contact Link

MGVCL (Madhya Gujarat Vij Company Ltd)
Sardar Patel Vidyut Bhavan,
Race Course, Vadodara-390 007,
Gujarat, India
Phone: (0265) 2310583-86,Fax : 0265-2337918,2338164
Email : [email protected]
Contact Link

PGVCL (Paschim Gujarat Vij Company Ltd.)
"Paschim Gujarat Vij Seva Sadan",
Off. Nana Mava Main Road,
Laxminagar, Rajkot - 360004,
Gujarat, India
Phone : 0281-2380425 / 2380427
Fax  : 0281-2380428
E-mail  : [email protected]
Contact Link

GUVNL (Gujarat Urja Vikam Nigam Ltd.)
Gujarat Urja Vikas Nigam Limited,
Sardar Patel Vidyut Bhavan,Race Course,
Vadodara 390 007Gujarat, India .
Phone: 91-265-2310582 / 83 / 84 / 85/ 86
Fax: 91-265-2337918 / 2338164
E-mail: [email protected]
Contact Link

GSECL (Gujarat state Electricity Corporation Limited)
GUJARAT STATE ELECTRICITY CORPORATION LTD.
Vidyut Bhavan, Race Course, Vadodara-390 007.
Phone: +91 265 661 2016
Email: [email protected]
Contact link: Contact Link

GETCO (Gujarat Energy Transmission Corporation Limited) Gujarat Energy Transmission Corporation Limited (GETCO) Sardar Patel Vidyut Bhavan ,Race Course
Vadodara -390007
Gujarat (INDIA)
Phone (O): (+91 265)2310582-86
FAX: (+91 265) 2337918, 2338164 (Control Room)
FAX: (+91 265) 2338152 (MD Office)
FAX: (+91 265) 2351218 (CE-TR Office)
FAX: (+91 265) 2311054 (HR Section)
FAX: (+91 265) 2353091 (Accounts Section)
Email: [email protected]
Contact Link

24/7 Customer Care toll-free numbers are: 1800 233 155335/19121 (UGVCL)
1800 233 2760/ 19124 (MGVCL)
1800 233 155333/19122 (PGVCL)

EligibilityEdit

  • Active consumers whose electricity meter bill is incorrect are eligible to apply for this compliant procedure.



FeesEdit

  • The fees and payment depends on the respective electricity board and respective state.



ValidityEdit

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. e.g. links



Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • This process will take minimum of 15 days.



Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.



InstructionsEdit

  • If you have identified or felt that the electricity bill is incorrect, the first thing that you should do is inform your electricity distribution company. If you wish to verify the accuracy of the meter then you need to submit an application to the electricity distribution company.



Required InformationEdit

  • Name of the complainant.
  • Consumer number.
  • Residential address (proof)
  • Contact number
  • Complain centre
  • Pin code number
  • City of the complainant
  • Explain complain



Need for the DocumentEdit

  • Lodging complaint against his/her electricity provider in case of incorrect electricity bill will help he/she replace or check his/her meter and have it to function well again. Thus the electricity bill will be right for applicant.



Information which might helpEdit

  • Electricity meters are required to register the energy consumed within an acceptable degree of accuracy. Any significant error in the registered energy can represent a loss to the electricity supplier, or the consumer being over billed.



Other uses of the Document/CertificateEdit

Please explain what other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.



External LinksEdit

Link

OthersEdit

More information which might help people.



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