Egypt - Replace Lost or Damaged Electricity (Current) Card

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Procedure

Apply In Person:

1. To Replace Lost or Damaged Electricity (Current) Card, the applicant must approach the Ministry of Electricity and Energy Contact link
2. Applicant approach the electricity office and the applicant must request for new electricity connection, also, applicant get their application form.
3. Applicant must make sure to carry all the necessary documents that are mentioned under “Required Documents” section of this page. (Both photocopies and originals)
4. Payment of appropriate fees should be made and that can be found under the "Fees" section of this page.
5. Submit the completed form along with documents to section engineer/assistant engineer.
6. Please go to your respective office. Meet the executive who is meant for taking complaints.
7. Follow their guidelines to record your complaint.
8. Applicant will be provided with acknowledgment for the received complaint. Keep it safe for further requirements.
9. This request will be processed by the respective authority.
10. A technician will visit the premises as per the address mentioned in the application.
11. He will check the meter for the fault. If the problem is persistent, the electricity meter will be removed. This electricity meter will be sent to the department lab for checking.
12. Technician will give a receipt for the meter that is removed. Please keep it safe for future requirements.
13. Consumers shall wait till the mentioned period to get the repaired meter or a new one based on the department’s decision.
14. Please follow the department notification to get the electricity meter fixed.

Note: Till the rectification of the electricity meter, the department will charge the average or the last bill amount to consumers.

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Required Documents

• Copy and original of the payment receipt of the last electricity bill
• Copy of card issued by the electricity board
• Aadhaar card

Office Locations & Contacts

Ministry of Electricity and Energy
Ramsis St. Abbassia, Cairo
P.O. Box: 22
Telephone: 22616321 – 26855549
Fax number: 22616234
Email ID: [email protected]
Contact link

Eligibility

• Active consumers whose electricity card is faulty/damaged are eligible

Fees

• Each state has a different fee structure. So, it is advisable to pay as per authority's quote
• If the department fixes a rental meter on the removal of the damaged meter, the consumer will be asked to pay rent for the meter till the meter is repaired or replaced.
• Please follow the mode of payment as applicable for the respective board

Validity

• If a new card is installed, the validity for the meter will be mentioned by the department otherwise validity period for the meter remains unchanged

Documents to Use

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Sample Documents

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Processing Time

• This process will take a minimum of one month time and will take further time with respect to the department’s schedule.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external 
websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Applicant’s name
• Contact number
• Residential address (full details)
• Consumer Address
• Consumer No.
• Phone number

Need for the Document

• The functioning of the Electricity (EB) card is a must for a smooth bill cycle.
• If the meter is found faulty, then it needs to be notified immediately.

Information which might help

Enter other information which might help.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• external Link
  

Others

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