Botswana - Report a Fault to BPC

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Procedure

Apply In-Person

1. Any electrical fault experience should be reported to the nearest Botswana Power Corporation (BPC) customer service office.BPC Branches Contact details and Map Location
2. Electrical fault report can be passed to the BPC using the following communication channels:
3. Visit the nearest BPC customer service office during working hours, within the location where the electrical fault is being experienced to report the fault.
4. Call the BPC, 24-hours line 3603456/16266, or the BPC Toll-free number 0800600147 to report the fault.
5. Use the BPC, SMS platform 77110000/74600900, or dial *192# to report the fault.
6. Upon receipt of the fault report, the technical team will be sent to the location to access the situation and solve the problem.
   

Apply Online

1. Visit the Botswana Power Corporation (BPC) website then select, “Customer Service” option located on the menu bar, then select “Online Services” on the dropbox, and then select “Report a Fault” on the extended menu.
2. You will be redirected to the BPC Report a Fault Online Page.
3. Accurately fill out all field with a red asterisk as there are mandatory. Any omission of such information will render the application process incomplete and submission of the request will not be possible.
4. Please ensure that all the information is in order, before clicking on the “Submit” button.
5. Upon receipt of the fault report, the technical team will be sent to the location to access the situation and solve the problem.
   

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Required Documents

No supporting documentation is required.

Office Locations & Contacts

Botswana Power Corporation (BPC)
Head office
Address: Main Mall Gaborone, South East
Botswana
Telephone: +267-3607000
Call us at 16266SMS at 77110000 or 74600900
Email: [email protected]
BPC Branches Contact details and Map Location, BPC website

Eligibility

Any subscriber of the Botswana Power Corporation (BPC) is eligible to report the fault.

Fees

No fee associate with the service.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

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Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

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e.g. The state office holds birth records since january 1908.

Required Information

• Full names of the complainant
• Identity document number
• Physical address (Plot number, Town/village/direction)
• Contact details (telephone/cell phone number, email)
• Meter number/contract number account
• Fault type
  

Need for the Document

Any Botswana Power Corporation (BPC) subscriber who is experiencing an electricity fault should report to the BPC customer care office, which will then dispatch a technical team to the location experiencing the electricity fault, to identify and rectify the problem.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

Botswana Power Corporation (BPC) website

Others

More information which might help people.