Wikiprocedure

Andhra Pradesh - Book Complaint About Incorrect EB Bill

Page Discussion

Advertisement

ProcedureEdit

Apply In-Person:

  1. Applicant has to Approach the respective EASTERN POWER DISTRIBUTION COMPANY OF ANDHRA PRADESH LTD. (APEPDCL) or SOUTHERN POWER DISTRIBUTION COMPANY OF A.P LTD (APSPDCL) to register your complaint regarding the incorrect EB bill. contact link AND contact link
  2. Applicant should go to Electricity Department. Meet the executive who is meant for taking complaints and applicant can get their application form for incorrect EB Bill.
  3. Follow their guidelines to record your complaint.
  4. Applicant must make sure to carry all necessary documents that are mentioned under “Required Documents” section of this page. (Both photocopies and originals)
  5. The Applicant will be provided with acknowledgement for the received complaint.
  6. This request will be processed by the respective authority.
  7. After the complaint is submitted, technician will check your EB meter to find out the reason for the incorrect EB bill.
  8. A technician will visit the premises as per the address mentioned in the application.
  9. He will check the meter for the fault. If the problem is persistent, the electricity meter will be removed. Then the electricity meter will be sent to department lab for checking.
  10. Applicant shall wait till the mentioned period to get the meter or can get new electricity meter based on the department’s decision.
  11. The fees and payment depends on the respective electricity board and respective state.
  12. Generally, the processing time for this procedure takes 15-30 days.
  13. Please follow the department notification to get the electricity meter fixed.


Apply Online (APSPDCL):

  1. The applicant has to make sure that all the required documents are in hand to apply online.
  2. To register your complaint online at APSPDCL navigate to the link
  3. Click on “Register Complaints” tab which is highlighted in “Red”.
  4. If applicant are already a user Login using your “username”, “password” and “captcha code” and click on the “SUBMIT” button which is highlighted in “Green”.
  5. If applicant are a new user click “Sign Up” button which is highlighted in “Red”.
  6. Then, the new user should “Sign Up” using appropriate personal credentials and click on the “SUBMIT” button which is highlighted in “Red”.
  7. Click on the “Complaints Related” button which is highlighted in “Red” and click on the “Register Complaint” button which is highlighted in “Green”.
  8. Enter all the required information and click on “Submit” button which is highlighted in “Red”.
  9. After filling out all the details and uploading required photos or documents, click on the submit button.
  10. The complaint is now fully submitted.
  11. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
  12. The fees and payment depends on the respective electricity board and respective state.
  13. Generally, the processing time for this procedure takes 15-30 days.


Apply Online (APEPDCL):

  1. The applicant has to make sure that all the required documents are in hand to apply online.
  2. To register your complaint online at APEPDCL navigates to the link
  3. Click on “Customers” option which is highlighted in “Red”.
  4. Now click on the “Complaint Related” button which is highlighted in “Green”.
  5. Then click on the “Register a Complaint” button which is highlighted in “Red”.
  6. Click on the “CLICK HERE” button which is highlighted in “Red” to request a call.
  7. Applicant must enter your name, contact number and request type as “Meter Related” and Click on “SUBMIT” button which is highlighted in “Red”.
  8. The responsible officer will assign the task to the concerned department/officials and see to it that the problem is attended to immediately.
  9. Upon successful registration, a unique registration number will be generated and provided to the customer, which is to be retained for status enquiry.
  10. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
  11. The fees and payment depends on the respective electricity board and respective state.
  12. Generally, the processing time for this procedure takes 15-30 days.



Advertisement

Required DocumentsEdit

  • Previous bill original copy.
  • Current bill original copy.
  • Photo of latest meter reading captured through your mobile. (some officers would like to see it).
  • Complaint letter regarding the error in meter you are complaining.
  • Aadhar card copy.



Office Locations & ContactsEdit

Southern power Distribution Company of A.P Ltd.
Address:
Southern Power Distribution Company of A.P. limited,
Ashok Nagar, Tirupati,
Andhra Pradesh.
Pin code number- 517501.
Contact number- 1800-425-155-333
Contact link
Location link

Eastern power Distribution Company of A.P Ltd. (APEPDCL)
Address:
Eastern Power Distribution Company of A.P. limited,
Seethammadhara Rd, TPT Colony,
P & T Colony, Balayya Sastri Layout,
Visakhapatnam - 530001,
Andhra Pradesh, India.
P8Q5+GC Visakhapatnam, Andhra Pradesh`
Tel: 0891-2582392 (Control Room),
E-mail: [email protected]
Contact link
Location link

EligibilityEdit

  • Active consumers whose electricity meter bill is incorrect are eligible to apply for this compliant procedure.



FeesEdit

  • The fees and payment depends on the respective electricity board and respective state.



ValidityEdit

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. e.g. links



Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • This process will take minimum of 15 days.



Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&>
from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.



InstructionsEdit

  • If you have identified or felt that the electricity bill is incorrect, the first thing that you should do is inform your electricity distribution company. If you wish to verify the accuracy of the meter then you need to submit an application to the electricity distribution company.



Required InformationEdit

  • Name of the complainant.
  • Consumer number.
  • Residential address (proof)
  • Contact number
  • Complain centre
  • Pin code number
  • City of the complainant
  • Explain complain
  • Service number
  • Complaint type
  • Complaint sub type



Need for the DocumentEdit

  • Lodging complaint against his/her electricity provider in case of incorrect electricity bill will help he/she replace or check his/her meter and have it to function well again. Thus the electricity bill will be right for applicant.



Information which might helpEdit

  • Electricity meters are required to register the energy consumed within an acceptable degree of accuracy. Any significant error in the registered energy can represent a loss to the electricity supplier, or the consumer being over billed.



Other uses of the Document/CertificateEdit

Please explain what other uses of obtaining this document/certificate are.
e.g. Birth Certificate can be used as proof of identity.



External LinksEdit



OthersEdit

More information which might help people.



Retrieved from "https://www.wikiprocedure.com/index.php?title=Andhra_Pradesh_-_Book_Complaint_About_Incorrect_EB_Bill&oldid=3389"