Kenya - Apply for Replacement Passport (Lost Or Damaged)

ProcedureEdit

Step 1: Obtain affidavit and police abstract

You should start by visiting a police station to report the loss/damage of the passport. You are also to acquire a police abstract from the police authorities which is a prerequisite to making the application.
You are also to swear an affidavit of the circumstances surrounding the loss, theft, mutilation or damage. You are to attach this affidavit with your application.

Step 2: Make Online Application

The first step is to register on eCitizen through the following link eCitizen . You will need your National ID number, email address and a phone number to complete the registration.
You will then need to login to the eCitizen platform after successful registration and navigate to Department of Immigration Services and then submit application.
- Click on “Get service now”, then select the Blue button” Make Application” on the next window.
- Click on the Plus (+) sign on the Kenyan Passport tab and select the type of passport you want to apply.
You will then need to choose a form because they are three: one for adults, one for children and one for a temporary permit.
- You will be asked, if you have a dual nationality (choose yes or no )
- Choose application type i.e.
i. Mutilated passport application

ii. Lost passport application
Choose the form that applies to you, you will then be directed to a page that has the application guidelines + costs. At the bottom of it you will then need to click on apply now to get to the online application form.
The online application form will require the applicant to fill all the details. After you fill all the details you will then be asked to review the form and ascertain that the details therein are correct. If everything is okay then you should click continue.
You will be directed to the payments page.The modes are: M-PESA (Paybill no 206206, Account Number FWJXRZL), Debit Card, Credit Card, Prepaid Debit Card, Airtel Money and eCitizen Agent. You should choose your preferred payment method and then pay. Below are the costs for the replacement of mutilated and lost passport.

a) Mutilated Passport – Kshs 10,050

b) Lost Passport Ksh. 12,050

Kindly note that payments via Debit/Credit/Prepaid Cards attract an extra 2.5% handling fee.
You should then print your filled application and three copies of the invoice to present to the immigration department offices.

Step 3: Visit immigration offices to complete application

After printing the application and invoice you are required to visit an immigration office in Nairobi, Mombasa and Kisumu for collection of fingerprints, digital photo and signature and also to drop required documents.
You must appear in-person for digital photo and biometrics capture in immigration office in Nairobi, Mombasa or Kisumu.
You must present the following documents to the immigration offices:

i. An eCitizen pre-filled passport application form and three invoices.

ii. An affidavit of the circumstances surrounding the loss, theft, mutilation or damage.

iii. A police report on the loss of the passport. i.e. Police abstract.

iv. Letter explaining how you lost the passport.

v. Original birth certificate and photocopy.

vi. Original National ID Card and photocopy.

vii. Three Current passport size photos.

viii. Recommenders ID card copy.

ix. Parents National ID cards copies or Death Certificate if deceased.

x. For applicants who are below the age of eighteen years, the parents or legal guardian’s written consent must be provided.

xi. For applicants who are adopted, the original adoption certificate, clearance letter from the children’s department, and or, the Court ruling or award.
After lodging the application the passport will be ready for collection at the immigration office after 5 working days.
You are required to bring proof of identification when collecting the passport. You can also track the application progress through your e-Citizen account. You will be contacted through text and/or email when to collect your passport.

Required DocumentsEdit

An affidavit of the circumstances surrounding the loss, theft, mutilation or damage.
A police report on the loss of the passport. i.e. Police abstract.
Letter explaining how you lost the passport.
An eCitizen pre-filled passport application form and three invoices.

Office Locations & ContactsEdit

Department of Immigration Services - Head Office
Nyayo house
Passport Section Ground Floor,
Kenyatta Avenue/ Uhuru Highway
P.O. Box 30191, 00100 Nairobi.
Tel: +254-20-2222022, +254-20-2217544,+254-20-2218833
Email: [email protected]
Website:Ministy of Immigration Contacts

eCitizen -Department of Immigration Services :eCitizen

EligibilityEdit

One need to be an Kenyan citizen.
One needs to have lost his/her Kenyan passport.
One needs to be a holder of a damaged Kenyan passport.

FeesEdit

Mutilated Passport – Ksh. 10,050
Lost Passport Ksh. 12,050

ValidityEdit

Kenyan passports are valid for a period of five (5) or ten (10) years after date of issuance.

Documents to UseEdit

The passport application is generated online from eCitizen eCitizen
Consent Letter : Consent Letter

Sample DocumentsEdit

Please attach sample completed documents which would help other people who would like to follow this procedure.

Processing TimeEdit

The Kenya Passport will be available for collection 5 working days after successful application.

InstructionsEdit

You should swear an affidavit of the circumstances surrounding the loss, theft, mutilation or damage of the passport.
In case of loss of the passport you should get a police report on the same.
To ascertain the true circumstances on the loss, theft or damage of the passport, the applicant may be required to appear for an interview before a Passport Control Officer.
E-Citizen instructions.

i. Go to E-Citizen and register an account.

ii. Login to the eCitizen platform after successful registration and navigate to Department of Immigration Services then submit application then Passport and Temporary Permits.

iii. You should then click on Passport Application form. The page that opens has instructions on how to fill the application form.

iv. After reading the instructions navigate downwards and then click on apply now.

v. Fill the application form.

vi. Select the mode of payment and then pay the passport fees. The payment modes are: M-PESA, Debit/Credit Card, Airtel Money and eCitizen Agent.

vii. Download and print the application and three application receipts.

viii. Submit the application form in person plus the necessary documents to an immigration centre near you (Nairobi, Mombasa and Kisumu).

Applicants MUST appear in person for digital photo and biometrics capture in immigration office in Nairobi, Mombasa or Kisumu.

Required InformationEdit

Full name
Valid identity proof
Date of birth
Place of birth
Birth certificate number
Address
Occupation
Citizenship
Telephone number
Referee full names
Referee ID number
Maiden names for married women
Husbands full name in case of married women
Date of married
Place of marriage
Circumstances leading to loss of passport

Need for the DocumentEdit

The document is used for identification purposes.
The document is required to allow one to traveling across international borders.

Information which might helpEdit

From 1st September 2017, Kenyan passports are now ePassports and will contain a chip that has information such as biometrics and a digital photo.
It is best to apply for your passport at least 30 days before you plan to travel.
The application must be recommended by a citizen of Kenya. The person recommending the applicant must not be an immediate relative.
Please note for international travel, passports must be valid for six months or more.

'Requirements for Passport photographs

The photographs must be three in number.
The photographs must be taken full face without a hat.
The photographs must not be mounted.
The size of the photographs must not be more than 2½ inches by 2 inches or less than 2 inches by 1½ inches.
The photographs must be printed on normal thin photographic paper and must not be glazed on the reverse side.
The person recommending the applicant is required to endorse the reverse side of one copy of the photographs with the words: I certify that this is a true likeness of the applicant Mr. (Mrs. or Miss) and add his signature.

External LinksEdit

eCitizen -Department of Immigration Services: eCitizen

OthersEdit

As of September 2017, Kenya commenced issuing the new East African format ePassport. The new E-Systems will improve efficiency and rid out loop holes and enhance security this one of Kenya's goal in vision 2030. The new bio-metric passport contains the holder’s bio-data such as finger prints, digitally stored photo and signature among others.
Features of the Kenyan Bio-metric passport:

i. Electronic chip holding the same information as the old model passport

ii. Bio-metric identifier

iii. Digital photograph of the passport holder

iv. Security features to prevent unauthorized use and forgery.

v. Details of the ePassport will be registered with the International Civil Aviation Organization (ICAO).

Also to be noted is that the new colour adopted on the Kenyan ordinary passport, Light blue is the official colours of the East African community. The new ePassport will be available as of 1 September 2017. The old ordinary passport will be phased out by 31 August 2019 and they will be rendered unusable and cease to being recognized as travel documents. Holders of existing old format passports are strongly advised to apply for the new ePassport before this date. All new passport applications are processed via the Kenya Government E-citizen portal E-citizen