Chhattisgarh - Complaint about Faulty Electricity Meter

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Procedure

Apply In-Person:

1. Approach the Chhattisgarh State Power Distribution Company Limited (CSPDCL) to register your complaint regarding the faulty electricity meter.
2. Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.
3. Record the complaint according to the office guidelines.
4. Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.
5. The request will be taken care of by the respective authority.
6. A technician will visit on the address mentioned in the application to inspect the electricity meter.
7. If the electricity meter is found faulty, it is removed and taken to the department lab for checking.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.

Apply Online:

1. To Complaint about Faulty Electricity Meter, the applicant shall visit the website in the link provided:Link
2. Now click on the “Consumer Login” option to proceed.
3. After login,enter the login credentials and click on “Submit”.
4. The applicant shall now click on the “Register an Electricity Complaint” option under the “Online Application” section.
5. Now select BP Number and “Submit” to get access to consumer related details.
6. The applicant is required to provide all the necessary details in the appropriate section.
7. Now the applicant shall upload scanned copies of all the "Required Documents" and click “Submit”.
8. Once the documents are uploaded, provide the mobile number and enter the received OTP.
9. Click on “View” button under “Status” section to view the application.

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Required Documents

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

Office Locations & Contacts

Raipur:
Address:
Electricity Consumers Grievances Redressal Forum
Q.No. C-5, Electricity Board Compound,
Gudhiyari,
Raipur (CG) 492011
Telephone No. (Office): 0771- 2593112

Bilaspur:
Address
Electricity Consumers Grievances Redressal Forum
Q.No. - OB-1, Old Vidyut Mandal Colony,
Tiffra,Bilaspur (CG) 495223
Telephone No. (Office) : 07752- 427010


Jagdalpur:
Address
Electricity Consumers Grievances Redressal Forum
Regional Administrative Building of C.S.P.D.C.L
Opposite Van Vidyalaya,
Geedam Road,Jagdalpur (C.G) 494001
Telephone No. (Office)  : 07782- 225095
Contact link: Link

Eligibility

Consumers whose meter are damaged and show fault readings can apply for this complaint.

Fees

The fees and payment depends on the respective electricity board and respective state.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

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Processing Time

The process takes up to 1 month of time or more.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.

Required Information

• Company Name
• Complaint subject
• Complaint details
• Category
• Country
• Address (optional)
• Website (optional)

Need for the Document

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

Information which might help

Enter other informations which might help.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

More information which might help people.