Bihar - Report about Repair of Normal Hand Pump

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Procedure

Apply In-Person:

1. To report about repair of normal hand pump, you should visit the Public Health Engineering Department. Contacts
2. The applicant must state the complaint about the repair of the hand pump in your locality.
3. Make sure that you have all the documents that are mentioned in the "Required Documents" sections of this page.
4. The concerned authority in the PHED office will register the complaints in their system.
5. After that, they will provide you the unique “Complaint Registration Number”.
6. You have to keep those details safe for future verification and reference purposes.
7. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Online:

1. The applicant can report the repair of Normal hand pump on online on the official website. Online Portal
2. In the complaint registration page, you have to enter details such as,
   • Date
   • District
   • Mode of Complaint
   • Block
   • Name
   • Panchayat
   • Village
   • Phone Number
   • Address
   • Complaint Category (Choose “Hand pump Tube well Related”)
   • Complaint Sub-Category (Choose Private/Public Hand pump)
   • Upload Document (if any)
   • Enter Complaint Description in Brief (Minimum 500 Words)
   • Nature of the Document
3. After entering the details, you have to submit the complaint by selecting “Submit” option.
4. You will receive “Complaint Registration Number” in the pop-up menu immediately after submitting the complaint.
5. You have to keep those details safe for future verification and reference purposes.
6. After receiving the complaint, the authorities will take necessary action to repair the normal hand pump.

Apply through Centres:

1. To apply through centres, the applicant has to visit the respective “CSC” centre. Please tap on the following link to locate the centre according to the respective district: link.
2. Make sure to have the documents that are listed under the “Required Documents” section of this page.
3. An application form can be obtained through the kiosk operator upon visiting the centre.
4. The applicant has to fill in all the necessary information in the application form.
5. Submit the application form with ”Required Documents” to the office.
6. It is advised to take the documents in original to the kiosk for scanning purposes.
7. The operator will process the application online.
8. On successful submission, the applicant will receive an application number as acknowledgement.
9. This application will be processed internally. Once the verification is over, these officials will submit their report to the respective superior authority.
10. If approved, the complaint will be filed and the problem will be resolved in a stipulated period of time.

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Required Documents

The documents required are

• Identity Proof such as
  • Aadhar Card
  • Voter ID
  • PAN card
  • Ration Card

Office Locations & Contacts

Public Health Engineering Department
Government of Bihar
Vishveshwariya Bhawan Campus
Bailey Road
Patna- 800001,
Bihar.
Phone Number - +919431466711
Contacts link
Location link

Eligibility

• The applicant can report the repair about the hand pump if they reside at the address mentioned in the application.
  

Fees

• The fee for this procedure has to be paid as per the authority's request.
  

Validity

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E.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

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Related Videos

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Instructions

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Required Information

• Name
• Date
• District
• Block
• Panchayat
• Village
• Phone Number
• Address

Need for the Document

• Without registering the complaint, the department will not take any steps to repair the hand pump in the mentioned locality.
  

Information which might help

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Other uses of the Document/Certificate

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External Links

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Others

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