Botswana - Report Emergency Medical Services (Ambulance Services)

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Procedure

Apply In-Person

1. Emergency Medical Services (EMS) is a type of emergency service dedicated to providing out-of-hospital emergency medical care, transport to definitive care, and other medical transport of patients with illnesses and injuries which prevent the patient from transporting themselves.
2. Any concerned person or the patient can report and request for the Emergency Medical Services (EMS) by simply by calling the Emergency Medical Services number (997).
3. Upon being connected to the dispatcher, you will be required to verbally state the following information;
   • Full names of the (patient/caller)
   • Location of the patient (street address, landmark)
   • What happened? What caused the injury?
   • The condition of the patient
   • The number of patients
   • The contact number of the caller
4. You will be advised by the dispatcher on how to give first aid while waiting for the Emergency Medical Services (EMS) team to arrive.
5. An ambulance will then be dispatched to the scene immediately and the Patients are then categorized by priority according to the sickest i.e. the sickest patients will be collected first.
6. Please note; an ambulance may be diverted en route to go assist a patient in another location who is more critical.
   

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Required Documents

• A valid National Identity card (Omang).
• Passport for non-citizens
  

Office Locations & Contacts

Ministry of Health & Wellness (MOH)Headquarters
Address: Plot 54609, 24 Amos Street
Government Enclave
Gaborone
Botswana Private Bag 0038GaboroneToll-Free Customer: 0800600740Inquiries: 3632500/3170585Emergency Medical Services: 997Email: [email protected]

• Ministry contact details
  
• Ministry Website
  

Opening Hours: 24 hours, Monday to Sunday including public holidays.

Eligibility

Citizens and non-citizens residing in Gaborone, Mochudi, Lobatse, Mahalapye, Palapye, Phikwe, Francistown, Maun, and Kasane.

Fees

No fees associated with the service

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

A minimum of 10 minutes

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

An “emergency” is an incident where a person experiences a life-threatening or potentially life-threatening situation resulting from an illness or accident which requires urgent treatment and transport to a medical facility.
Please take note of the following roles you may play in an Emergency situation;

• Please do not crowd emergency scenes to allow the health care workers to execute their work
• Do not use the emergency line for a prank and non-emergency calls
• Give way to an ambulance with light (and or sirens on)
• Please only call when you have emergencies
• Please cooperate with the dispatcher
• Please listen to the dispatcher’s advice on how to give first aid while waiting
• Keep Calm
  

Required Information

• Full names of the (patient/caller)
• The condition of the patient
• Location of the patient (street address, landmark)
• What happened? What caused the injury?
• The number of patients
• State the disease/injuries the patient is suffering from
• Gender/age of the patient
• State if first aid has been administrated
• Contact details of the caller
• Relationship of the caller to the patient
  

Need for the Document

This service includes the treatment and transportation of “emergency” patients who are acutely ill or who have sustained injuries. Emergency services are dedicated to providing out-of-hospital, intra-hospital, and inter-hospital treatment.

Information which might help

MOH EMS

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• Gov.BW.
  
• MOH
  

Others

More information which might help people.