Botswana - Replacement of Lost or Stolen ID Card

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Procedure

Apply In Person:
In case someone has lost/burnt/stolen/misplaced his or her identity card (omang), he or she shall approach the Regional and District Department of Civil and National Registration offices for replacement. Department of Civil & National Registration – Offices Contact Details

Step 1: Obtain affidavit and police abstract/report

1. The holder of the ID card should start by visiting a police station to report the loss/damage/ stolen. Applicants are also to acquire police abstract from the police authorities which is a prerequisite to making the application. Botswana police service Contact Details
2. Applicants are also to swear an affidavit of the circumstances surrounding the loss, theft, mutilation or damage. The affidavit should be attached to the application.

Step 2: Make the application for replacement.

1. Where the application is filed in Botswana applicant should proceed to the nearest Regional and District Department of Civil and National Registration office and express their interest to the officer in charge/registrar; submit the relevant supporting documents as listed under “Required Documents” section below to be validated.
2. For abroad application the complete dossier should be submitted to the nearest Botswana mission abroad.
3. If all the necessary documents have been provided, you will be issued with Application form for Registration (2ND Schedule) to fill and submit the completed form attached to the supporting document to the registrar to verify if all the necessary information required have been provided.

   Note: Omang forms are issued during the application process because these are security documents.

4. Applicant will be required to make payment of BWP110.00 for lost and stolen Identity Card.
5. After that, the form goes through the following stages: Fingerprints section- The applicant’s fingerprints impressions are taken; Attachment of the passport photos.
6. The applicant will then be issued with a waiting card/slip as an acknowledgment by the registrar. You will use the waiting card/slip to collect the national ID

Step 3: Processing and Issue of the ID card.

1. The form is then forwarded to a centralized production center in Botswana for processing.
2. Upon successful processing which takes approximately fourteen working days to complete, the Identity cards are returned to the Civil and National Registration offices/ consulate or embassy, where the applications were filed and made available to be collected by the applicant against the waiting card/slip.

Please Note

• For abroad application, applicants who want their processed Duplicate National Identity Card (OMANG) sent to them by post are advised to attach one of the following to their request(s):
  • A registered self-addressed envelope with the appropriate stamps (letter recommendée);
  • A pre-paid envelope from any recognized courier service provider.
• Not all embassies offer the post/mail return service (please consult with the embassy)
• Applicants can also file the application via mail; in some embassies, please confirm with your embassy, if they offer this service since not all embassies offer the service.

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Required Documents

• Affidavit from the local Police
• Copy of the ID Card (if available)
• Copy of the birth certificate
• Proof of change of surname for applications due to change of surname
• 2 recent black and white passport-sized photographs
• Any other supporting documentation as requested by the Authority.

Office Locations & Contacts

Ministry of Nationality, Immigration and Gender Affairs
Address: Block 8, Government Enclave, Khama Crescent
Private Bag 002
Gaborone
Botswana
Telephone: (+267)3611115 / 3611234 / 3611132
Fax: (+267) 3907426
Call Centre Number – 0800 600 777

Department of Civil and National Registration
(Ministry of Nationality, Immigration and Gender Affairs)
Head Office,
Address: Block 8, Government Enclave, Khama Crescent
Private Bag 00240
Gaborone, Botswana
Telephone. (+267) 361 1400
Fax. (+267) 395 9998
Toll-Free Number. 0800 600 777
Opening hours: 7:30 to 12:45, and 13:45 to 16:30, Monday to Friday, except public holidays.
Ministry Contact Details
Department of Civil & National Registration – Offices Contact Details
All Botswana Mission Abroad Contact

Eligibility

• Botswana citizens who have had their Identity Card (Omang) lost/stolen / damage are eligible to apply.

Fees

• A fee of BWP110.00 is payable for lost and stolen Identity Card.

Note: if the application is filed abroad, the application fee varies from one consulate/embassy to another; please consult with the nearest Botswana mission for more information.

Validity

• The validity of the national identity card is 10 years from the date of issuance.

Documents to Use

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Sample Documents

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Processing Time

• The time around for processing the application is fourteen (14) working days.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.

Required Information

• Full name of the applicant
• Full names of the applicant parents/guardian
• Place/date of birth
• Home County/ District/ Ward/ Clan
• Lost/stolen identity card detail
• Police affidavit details
• Declaration by the applicant

Need for the Document

• The identification card is used to prove one is a Botswana citizen, were the card has been stolen/lost or damage the holder should apply for a replacement.

Information which might help

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Other uses of the Document/Certificate

Other uses of the Omang Card.

• Required to access government aid/funding/support
• Required when applying for a passport
• Required when applying for other civil and registration documents i.e birth certificate/death certificate/marriage certificate. etc.
• Required during enrolment to tertiary education
• When applying for employment. etc.

External Links

• National Identity Card Application
  

Others

More information which might help people.