Tripura - Raise request for Shifting Electric Transformer

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Procedure

This procedure explains various ways to raise a request for the shifting of the electric transformer.

Apply In-Person:

1. To apply In-Person, you should visit the allocated EB office for your location.
2. While applying In-Person, the consumer should obtain the application from the authorities in the office.
3. You can also write the request letter mentioning the reasons for shifting the electric transformer.
4. Make sure you have all the documents mentioned in the “Required Documents” section.
5. The request letter/Complaint form and the required documents should be submitted to the officials in the Electricity Board such as ASSISTANT ENGINEER (AE) or JUNIOR ENGINEER (JE).
6. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
7. The estimated amount has to be paid in the Demand Draft (DD).
8. After giving the form, they will provide you the Complaint Docket Number and the payment slip.
9. You have to keep those details safe for future verification and reference purposes.
   

Apply through 24/7 portal:
To raise a request for the shifting of the electric transformer, you can request through the customer care service, which works 24/7-365 days.

1. The 24/7 Customer Care toll-free number is 1912.
2. You can also mail your request to the 24/7 Customer Care Service.
3. Email Id – [email protected]
4. You can raise your complaint through the customer care what’s app number
5. +91-98635-96081
6. After your registration, you will get your “Complaint Docket Number” to your registered mobile number/Email ID.
7. You have to keep those details safe for future verification and reference purposes.
   

Apply through Mobile App:

1. You can raise request for shifting the electric transformer through the “TSECL” Mobile App.
2. Android Mobile App
3. After downloading the application, you have to Login with the Consumer ID/ USER NAME and Password.
4. If you are a new user, then you have to select the option “Sign-Up” in the app. You have to sign-up using
5. Consumer Id
6. Name
7. Date of Birth
8. Security Question
9. Mobile Number
10. Email ID
11. Password
12. Select the option “Create Account”.
13. After creating the account, you have to login using the Consumer Number and Password.
14. From the given options, you have to select “Docket Registration”.
15. Finally, register the complaint by selecting the “Submit” option.
16. Immediately you will receive your “Complaint Docket Number” in the pop-up menu.
17. You have to save these details for future verification and reference purposes.
18. You can track your complaint in the “Docket Status” option.
19. You have to enter your registered mobile number and Complaint Docket Number to track your complaint status.

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Required Documents

For Apply-In Person, the details required are

• Recently paid electricity bill(Shouldn’t have any arrears)
• Any Ownership documents such as
• Sale deed
• Allotment, Possession letter
• Municipal Tax receipt
• Gift deed
• Will deed or any other valid document
• An indemnity bond drawn by the owner
• DD for the estimated shifting charges
• Proof of Identity of the applicant such as
• Ration card
• Election Identity Card
• PAN card
• Aadhar card
• Passport
• Driving license
• Any other document(mentioned by the authorities)

For applying through Mobile App and 24/7 CSC,

• Consumer Number
• Complaint details
• Registered Mobile Number and E-mail id

Office Locations & Contacts

Tripura State Electricity Corporation Limited
Banamalipur,
Indranagar,
Agartala - 799001Tripura,
India
Phone: +91 0381 - 2318001 / 2319427
Customer care no. 1912 / +91 0381 – 2353502
Fax: +91 0381 2319427
e-mail: [email protected]
Address Link
Here is the list of all the contact and location detail of the TSECL region. Contact Info

Eligibility

To request a shift in the transformer, the eligibility criteria are:

• You should have the Consumer Number, and any valid Identity proof (Ex. Aadhar Card).
• You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”

Fees

• The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials after undertaking the survey for the mentioned location.
• The consumer should bear the entire cost of shifting the transformer/pole.
• The evaluated fee should be paid in advance in the form of a Demand Draft to the “TSECL” Electricity Board.

Validity

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e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

• The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
• The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.

Related Videos

Videos explaining the procedure or to fill the applications.
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Instructions

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e.g. The state office holds birth records since january 1908.

Required Information

The list of details required for raising request for the shift of electric transformer in your locality are:

• Consumer service number
• Recently paid Electricity Bill
• Payment details( Demand Draft of the estimated amount said by the officials)
• Additional documents mentioned by the officials while applying In-Person mode.

Need for the Document

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.

Information which might help

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Other uses of the Document/Certificate

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e.g. Birth Certificate can be used as proof of identity.

External Links

For other Electricity related services, always refer to the TSECL’s official website linked here. Website link

Others

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