Odisha - Complaint about Faulty Electricity Meter

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Procedure

Apply In-Person:

1. Approach the respective North Eastern Electricity Supply Company of Odisha Ltd. (NESCO) or South Eastern Electricity Supply Company of Odisha Ltd. (SOUTHCO) or Western Electricity Supply Company of Odisha Ltd. (WESCO) to register your complaint regarding the faulty electricity meter.
2. Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.
3. Record the complaint according to the office guidelines.
4. Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.
5. The request will be taken care of by the respective authority.
6. A technician will visit on the address mentioned in the application to inspect the electricity meter.
7. If the electricity meter is found faulty, it is removed and taken to the department lab for checking.
8. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
9. The consumer must follow the department notice and regulations to get the electricity meter fixed.
   

Apply Online(NESCO): - Odisha Complaint about Faulty Electricity Meter (NESCO) Online with Images

1. To file your complaint at NESCO navigate to the following link:Link
2. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
3. Once all the mandatory information is filled, click on the submit button.
4. The complaint is successfully submitted.
5. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
6. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
7. The consumer must follow the department notice and regulations to get the electricity meter fixed.

Apply Online(WESCO): - Odisha Complaint about Faulty Electricity Meter (WESCO) Online with Images

1. To file your complaint at WESCO navigate to the following link:Link
2. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
3. Once all the mandatory information is filled, click on the submit button.
4. The complaint is successfully submitted.
5. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
6. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
7. The consumer must follow the department notice and regulations to get the electricity meter fixed.

Apply Online(SOUTHCO): - Odisha Complaint about Faulty Electricity Meter (SOUTHCO) Online with Images

1. To file your complaint at WESCO navigate to the following link: Link
2. Fill out all the mandatory details required. Refer to the “Required Information” section in this procedure to fill the required details.
3. Once all the mandatory information is filled, click on the submit button.
4. The complaint is successfully submitted.
5. After the complaint is submitted the fuse man will visit for the inspection of the faulty meter and replace the meter from the local or centralized location.
6. The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.
7. The consumer must follow the department notice and regulations to get the electricity meter fixed.

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Required Documents

• Copy and original of the payment receipt of last electricity bill
• Copy of card issued by electricity board
• Photo of the consumer/applicant
• Scan Aadhaar card

Office Locations & Contacts

NESCO:
Customer Service Centre, NESCO Near Kalimandir,
Vivekanandamarg,Balasore
Ph No :06782-320868,261509
E=Mail Id: [email protected]

North Eastern Electricity Supply Company of Orissa Ltd.
Corporate Office: At:Januganj, 
Balasore, Pin:756019,
Phone:(06782)-269864
Fax No:(06782)-263259
E-mail Id :[email protected] ,[email protected], [email protected]
Contact link: Link

SOUTHCO
Corporate office- Courtpeta,
Berhampur, Ganjam, Orissa 760 004
Regd. Office- Plot - N-1/22,
Nayapalli, Bhubaneswar, Orissa - 751015 
Tel No: + 91674-2558727
Fax No: + 91674-2558343.
Contact link: Link

WESTERN ELECTRICITY SUPPLY COMPANY OF ORISSA LTD.
Wesco Corporate Office :BURLA- 768017,
DIST - SAMBALPUR , ORISSA, INDIA.
PHONE - (91-663)2430892, 2430895 
FACSIMILE- (91-663) 2432113, 2432115
Email- [email protected].
Contact link: Link

NESCO (1800-3456-718), WESCO (1800-3456-798), SOUTHCO (1800-3456-797)

Eligibility

Consumers whose meter are damaged and show fault readings can apply for this complaint.

Fees

The fees and payment depends on the respective electricity board and respective state.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

The process takes up to 1 month of time or more.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• If the meter is defective and it belongs to licensee, the licensee shall replace the meter within 30 days of receiving the complaint. Non-compliance of this provision makes the consumer automatically eligible to get a compensation of Rs.100/-.
• If the meter is burnt due to causes not attributable to the consumer the licensee will replace the meter within 30 working days of removal of the meter in case the meter belongs to the licensee. Failure to comply with this provision will attract an automatic compensation of Rs.200/- for each case of default to be paid by the licensee.
• If the meter is burnt due to causes attributable to the consumer the licensee will replace the meter within 15 days of the receiving the cost of the meter, if the meter belongs to licensee.
•  In case the meter is supplied by the consumer, s/he shall get the meter replaced within the period of 30 working days after so advised by the engineer. Failure to rectify or get the meter replaced within the above period shall result in disconnection after 7 clear days of notice to the consumer by the licensee.

Required Information

• Company (E.g. NESCO)
• Consumer Number
• Email ID
• Phone number
• Category of complain
• Sub-category of complain
• Description of complain

Need for the Document

Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.

Information which might help

Enter other informations which might help.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

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Others

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