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Kerala - Raise request for Shifting Electric Transformer

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ProcedureEdit

This procedure explains various ways to raise a request for the shifting of the electric transformer.
Apply In-Person:

  1. To apply In-Person, you should visit the allocated EB office for your location. You can find the office location and contact details on the “KSEB” website. Location and Contacts
  2. While applying In-Person, the consumer should either obtain the application from the authorities in the office, or else you can download it from the “KSEB” website.
  3. From the webpage, you can download by selecting “Application Form for Service Request (Conversion/Shifting/Tariff Charge)” option. Application Form
  4. The details to be filled in the application form are;
    • Name( your name)
    • Con No / Code(consumer number)
    • Building No./Street (address)
    • Place/ Landmark
    • Category / Purpose
    • District / Pin Code
    • Phone No
    • Tariff
    • Connected Load- (in kW)
    • Contract Demand –(in kVA)
    • Services Required – You have to select “Shifting” ˃ “Shifting of Service Line”
    • Date
    • Signature of Applicant
    • Place
    • Name
    • Proof of Identity of the applicant(Any identity proof like Aadhar)
    • Completion Certificate (applicable for conversion & shifting)
    • Any other document(mentioned by the authorities in the office)
  5. Fill out the application form and submit it along with the required documents.
  6. Make sure you have all the documents mentioned in the “Required Documents” section.
  7. You can also submit a request letter with the proper reason for shifting the electric transformer to the preferred location and attach it with the “Service Requests Form (Conversion / Shifting/ Tariff Change)” to the officials such as ASSISTANT ENGINEER (AE), ASSISTANT EXECUTIVE ENGINEER (AEE), and CHIEF ENGINEER (CE) in your local Electricity Board office.
  8. The authorities will go through the application form and provide an estimate of the amount to be paid to the Electricity Board.
  9. The estimated amount has to be paid in the Demand Draft (DD).
  10. After giving the form, they will provide you the Complaint Number and the payment slip for the same.
  11. You have to keep those details safe for future verification and reference purposes.


Apply Online:

  1. You can raise a request for the shift of the electric transformer on the official KSEB website. Website Address
  2. You have to select the “Online Services” option from the “Customer’s” drop-down menu on the main page of the website.
  3. It will take you to the “Web Self Services” page.
  4. If you are a new consumer then you should select the option “New User Registration”.
  5. You have to enter your details such as
    • Consumer Number
    • Bill Number
    • Name
    • Title(Mr, Ms, Mrs)
    • Email Id
    • Mobile Number
    • Verification Code
  6. You have to create your User-Id and Password along with these details.
  7. After that, you have to click the “Register” button.
  8. You have to go back to the “Web Self Services” page and log in with the newly created User Id and Password.
  9. If you already have the “User Id and Password”, you have to just “Sign-In” into the website.
  10. After Logging in to the site, you have to select the “Register Complaint/Service” option.
  11. You will see the “File New Complaint/Services” page. You have to fill in the details such as
    • Complaint/Service Type
    • Category
    • Landmark
    • Category
    • Consumer Number
    • Contact Person
    • Problem Description
    • Mobile Number
    • Address
    • Verification Code
  12. In the “Complaint/Service Type” option, you have to select the “SERVICE AT DOORSTEP” option from the drop-down menu.
  13. In the “Category” section, you have two choices. You can select any one option from this:
    • POLE SHIFTING
    • POLE-SHIFTING- NO CONSUMER
  14. In the “Problem description” section, you have to write your reasons for shifting the electric transformer in less than 250 words.
  15. In the “Landmark” section, you have to enter the landmark details involved in the shifting of the electric transformer in less than 100 words.
  16. After entering the details in the form, you have to click the “Submit Complaint” button.
  17. After submitting the complaint, you will receive your “Complaint Id” to your registered mobile number and Email Id.
  18. You have to save the complaint number for future verification and reference purposes.
  19. The shifting process will be carried on by the authorities at the desired time.
  20. You can track your Complaint in the “Complaint Status” option on the “Web Self Services” page.


Apply through 24/7 portal:
To raise a request for the shifting of the electric transformer, you can request through the customer service panel, which is working for 24/7-365 days.

  1. The 24/7 Customer Care Centre can be used to register for a new EB connection and as well as for raising complaints related to Electricity in the state of Kerala.
  2. The 24/7 Customer Care Centre has a toll-free number and landline number for its consumers.
    • Toll-Free Number- 1912
    • 24/7 Contact Number - +91 471 2555544
  3. You can also mail your request to the 24/7 Customer Service portal.
  4. You can register your request for shifting the electric transformer with the given customer support number.
  5. After your registration, you will get your “Complaint Number” to your registered mobile number.
  6. You have to keep those details safe for future verification and reference purposes.



Apply through Centres:

  1. To apply through centres, the applicant has to visit the respective “CSC” centre. Please tap on the following link to locate the centre according to the respective district: link.
  2. Make sure to have the documents that are listed under the “Required Documents” section of this page.
  3. It is advised to take the documents in original to the kiosk for scanning purposes.
  4. The operator will process the application online.
  5. On successful submission, the applicant will receive an application number as acknowledgement.
  6. The status, viz. Approval or Rejection if any, will be conveyed to the applicant through an SMS.
  7. If verified, the permit will be hand delivered or sent through post to the address mentioned while applying in a stipulated period of time.


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Required DocumentsEdit

For online registration, the customer will need

  • Active Email Id
  • User-Id and Password
  • Consumer Service Number and Name
  • Mobile Number


For Apply-In Person, the details required for the Service Requests Form (Conversion / Shifting/ Tariff Change) are

  • Proof of Identity of the applicant, such as:
  • Electoral identity card
  • Passport
  • Driving license
  • Ration card
  • Photo identity card issued by Government agency
  • PAN card
  • Photo Certificate from any village level Government functionary
  • Aadhar Card
  • Completion Certificate (applicable for conversion & shifting)
  • Any other document(mentioned by the authorities)


For 24/7 customer service,

  • Consumer service number
  • Complaint details
  • Registered Mobile Number and E-mail id



Office Locations & ContactsEdit

KSEB Corporate Headquarters
Kerala State Electricity Board Ltd, Vydyuthi Bhavanam,Pattom, Thiruvananthapuram,PIN - 695004,Kerala, INDIA.
Landline Contact Number: 0471-255 5544
Address Link
Here is the list of office locations and contact details for every region in Kerala.
Location and Contact Details
Here is the list of all EB offices in Kerala with the Contact Numbers.
Contact Info

EligibilityEdit

To request a shift in the transformer, the eligibility criteria are:

  • You should have the Consumer Number, any valid Identity proof (Ex. Aadhar Card), and the recently paid electricity bill for the mentioned location for shifting.
  • You should be the resident or the owner of the land (leaser too) in the mentioned area for “shifting the electric transformer.”



FeesEdit

  • The fee structure for the shifting of the electric transformer is given by the respective Electricity Board Officials depending on the location, wiring, and the power supply details of the particular transformer/pole.
  • The consumer should bear the cost of shifting the transformer/pole.
  • The evaluated fee should be paid in the form of a Demand Draft to the KSEB.



ValidityEdit

Explain the time until which the certificate/document is valid.
E.g. Birth Certificate Valid Forever


Documents to UseEdit

Please attach documents that can be used by people. E.g. links


Sample DocumentsEdit

Please attach sample completed documents that would help other people.



Processing TimeEdit

  • The processing time is depended on the location, wiring, and power supply details of the particular transformer/pole that needs to be shifted.
  • The authorities of the local Electricity board will take a survey and give the estimated processing time for the shifting.



Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.


InstructionsEdit

  • First preference should be given to online complaint registration.
  • Second preference should be given to the “24/7 Customer Service Centre”.
  • At last, choose the “In-Person” application with the necessary details and payment document. (If any)



Required InformationEdit

The list of details required for raising request for the shift of electric transformer in your locality are:

  • Consumer service number
  • Registered User-Id and Password
  • Recently paid Electricity Bill
  • Power Supply details(mentioned location)
  • Payment details( Demand Draft of the estimated amount said by the officials)
  • Active Email ID
  • Additional documents mentioned by the officials while applying the “In-Person” mode.



Need for the DocumentEdit

To shift the electric transformer in your mentioned locality, a registered request/complaint ID is required to take the necessary steps.


Information which might helpEdit

Enter other information’s which might help.


Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
E.g. Birth Certificate can be used as proof of identity.


External LinksEdit

For more details regarding the Electricity related services, always refer to the official TANGEDCO website linked here.
Website Link



OthersEdit

  • In case of bribery, you can raise a complaint through the “CONSUMER GRIEVANCE REDRESSAL FORUM COMPLAINT FORM”. This can be downloaded from the “KSEB” Website under the “Forms” section in the name of “Form for filing complaints with CGRF (Form-A)”.
  • Here is the link to the “CONSUMER GRIEVANCE REDRESSAL FORUM COMPLAINT FORM”:
CGRF Complaint Form
  • The Kerala state has set up 3 main CGRF offices for resolving the consumers’ issue in the “Fast-track route”.
Here are the address and contact details of the CGRF office,
CGRF KOTTARAKKARA
CHAIRPERSON, CONSUMER GRIEVANCE REDRESSAL FORUM, 2nd FLOOR, VYDYUTHI BHAVANAM, KSE BOARD, KOTTARAKKARA, PIN 691506.
PHONE - 0474-2451300
E-mail - [email protected]
CGRF ERNAKULAM
  • CHAIRPERSON, CONSUMER GRIEVANCE REDRESSAL FORUM, 220KV SUBSTATION COMPOUND, HMT COLONY PO, KALAMASSERY, PIN 683503.
PHONE- 0484-2556500, 9496008719
E-mail - [email protected]
  • CGRF KOZHIKODE
CHAIRPERSON, CONSUMER GRIEVANCE REDRESSAL FORUM, VYDYUTHI BHAVANAM, KSE BOARD, GANDHI ROAD, KOZHIKODE, PIN 673032.
PHONE - 0495-2367820,
E-mail - [email protected]


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