Wikiprocedure

South Africa - Application to lodge a complaint on misconduct or offences committed by members of the SAPS and MPS

Page Discussion
Revision as of 14:16, 1 May 2025 by Wesley (talk | contribs) (Auto)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Advertisement

ProcedureEdit

Apply In-Person:

  1. To apply for lodging a complaint on any member of the South African Police Services and Municipal Police Services in person, the person who wants to lodge a complaint must visit any office of Independent Police Investigative Directorate of South Africa.
  2. The address and contact details of the Independent Police Investigative Directorate Office can be found in the link given below: Link
  3. Visit the link and find the contact and address details of the particular province that is applicable to you.
  4. Pay a visit to the IPID office and obtain the application form (Form 2) to file a complaint against any SAPS or MPS member. The application form can also be downloaded by clicking on the following link:Link
  5. Fill all the required details about the complaint like date and place of the incident, proper mention and description of the incident under the “Complaint details” part of the form.
  6. Also, provide details about the complainant (the person who lodges the complaint) like ID number, personal details, contact details, gender and Nationality under the “Complainant Details” part. Please provide the details appropriately.
  7. You will also be required to fill the details of the Victim like Passport number, gender and personal details under the “Victim Details” part.
  8. Then details like ID number, personal details and Duty Station details of the Service Members should be filled with proper care and legibility under the “Service Member’s Details” part.
  9. At last, personal details and contact information of the Witnesses to Incident are to be filled and the form should be attested by the Complainant’s Signature with date.
  10. Then, the completed Complaint form should be submitted at the IPID office along with the documents mentioned in “Required documents” section of this page, for further processes. After the necessary processes, disciplinary proceedings will take place.



Apply through Telephone

  1. To apply for lodging a complaint on any member of the South African Police Services and Municipal Police Services through phone call, the person who wants to lodge a complaint must contact any office of Independent Police Investigative Directorate of South Africa through telephone.
  2. The contact details of the Independent Police Investigative Directorate Office can be found in the link given below:Link
  3. Visit the link and find the contact details of the particular province that is applicable to you.
  4. Contact the IPID office and inform that you want to lodge a complaint against a member of the SAPS or MPS.
  5. You will have to provide personal and contact details of the complainant, victim as well as the witnesses of the incident.
  6. Please cooperate with the officer at your service as instructed and provide the required information asked by them.
  7. After giving complete details, your application to lodge a complaint will be submitted and forwarded to the respective department to get verified by the concerned authority.
  8. After the necessary processes, disciplinary proceedings will take place.



Apply through Letter

  1. To apply for lodging a complaint on any member of the South African Police Services and Municipal Police Services through letter, the person who wants to lodge a complaint must fill a Complaint Reporting form and send it to the office of Independent Police Investigative Directorate of South Africa through a letter by post.
  2. The postal address of the Independent Police Investigative Directorate Office can be found in the “Office Locations & Contacts” section of this page.
  3. Download the Complaint Reporting form using the following link:Link
  4. Take a printout of the form and fill all the required details about the complaint like date and place of the incident, proper mention and description of the incident under the “Complaint details” part of the form.
  5. Also, provide details about the complainant (the person who lodges the complaint) like ID number, personal details, contact details, gender and Nationality under the “Complainant Details” part. Please provide the details appropriately.
  6. You will also be required to fill the details of the Victim like Passport number, gender and personal details under the “Victim Details” part.
  7. Then details like ID number, personal details and Duty Station details of the Service Members should be filled with proper care and legibility under the “Service Member’s Details” part.
  8. At last, personal details and contact information of the Witnesses to Incident are to be filled under the “Details of Witness to Incident” part and the form should be attested by the Complainant’s Signature with date.
  9. Then, the completed Complaint form should be sent to the IPID office by post, for further processes. After the necessary processes, disciplinary proceedings will take place.



Apply through E-mail

  1. To apply for lodging a complaint on any member of the South African Police Services and Municipal Police Services through E-mail, the person who wants to lodge a complaint must fill a Complaint Reporting form and send it to the office of Independent Police Investigative Directorate of South Africa through email.
  2. The email address of the Independent Police Investigative Directorate Office can be found in the link given below: Link
  3. Visit the link and find the email address of the particular province that is applicable to you.
  4. The application form for lodging a complaint can be downloaded by clicking on the following link: Link
  5. Take a printout of the form and fill all the required details about the complaint like date and place of the incident, proper mention and description of the incident under the “Complaint details” part of the form.
  6. Also, provide details about the complainant (the person who lodges the complaint) like ID number, personal details, contact details, gender and Nationality under the “Complainant Details” part. Please provide the details appropriately.
  7. You will also be required to fill the details of the Victim like Passport number, gender and personal details under the “Victim Details” part.
  8. Then details like ID number, personal details and Duty Station details of the Service Members should be filled with proper care and legibility under the “Service Member’s Details” part.
  9. At last, personal details and contact information of the Witnesses to Incident are to be filled under the “Details of Witness to Incident” part and the form should be attested by the Complainant’s Signature with date.
  10. After completing, scan and make a soft copy of the Complaint Reporting form.
  11. Then, the completed Complaint form should be sent to the IPID office by E-mail, for further processes. After the necessary processes, disciplinary proceedings will take place.


Advertisement

Required DocumentsEdit

  • Completely filled Complaint Reporting Form
  • Cover Letter (if requested)
  • Identity document copy of Victim and Witness (if requested)
  • Passport Copy of the victim (if requested)


Office Locations & ContactsEdit

Independent Police Investigative Directorate -Head Office
Physical Address: 473 B Benstra Building,
Stanza Bopape Street,
Arcadia,
Pretoria
South Africa
Postal Address :Private Bag X941
Pretoria
0001,
South Africa
Tel No: + 27 12 399 0000
Fax: +27 12 326 0408
Email: [email protected]
Website: Link

EligibilityEdit

  • Any person who wants to lodge a complaint against any misconduct or offence committed by any member of the SAPS or MPS can apply.
  • The person who applies can be a victim, a witness or a representative.
  • Any non-governmental organization or community-based organization can also apply to lodge a complaint.
  • The person applying should possess a valid South African Identification Document. The victim should possess a Passport which will be required at the time of filling application form.


FeesEdit

  • Please contact the Directorate officials for fees details.


ValidityEdit

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever


Documents to UseEdit

  • Application form or Complaint Reporting form:Link



Sample DocumentsEdit

Please attach sample completed documents that would help other people.


Processing TimeEdit

Please explain processing time taken in obtaining the document/certificate.


Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.


InstructionsEdit

  • The information provided in the application form about the Complainant, Victim and Witness should be appropriate and legible.
  • Complainants applying through telephone must give proper cooperation to the service members taking the complaint.


Required InformationEdit

  • Date, time and place of the incident to be reported
  • Particulars of the Complainant including ID number
  • Particulars of the Victim including Passport number
  • Particulars of the Service members including ID number and their Duty station details
  • Particulars like name and contact number of the Witnesses


Need for the DocumentEdit

  • The mandate of the IPID is to conduct independent and impartial investigations of specified criminality committed by members of the South African Police Service (SAPS) Municipal Police Services (MPS). And this mandate requires the complainant to lodge a complaint by submitting a Complaint Reporting form.


Information which might helpEdit

  • The Directorate must take up the cases related to any deaths in the custody of Police and deaths caused by actions of the Police.
  • Any complaint regarding discharge of official firearm by any police officer should be investigated by the Independent Police Investigative Directorate.
  • It should also investigate any rape committed by a police officer either in on or off duty and rape of a person in police custody.
  • Any complaint of torture or assault against a police officer in the execution of his or her duties, must be investigated by the Investigative Directorate.


Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.


External LinksEdit

Place some external links which might help.


OthersEdit

More information which might help people.


Retrieved from "https://www.wikiprocedure.com/index.php?title=South_Africa_-_Application_to_lodge_a_complaint_on_misconduct_or_offences_committed_by_members_of_the_SAPS_and_MPS&oldid=110022"