Mauritius - Obtain Local Authorities (Complaint)

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Procedure

Apply Online

1. The applicant must visit the portal of Local Authorities link
2. On the homepage, the applicant must click on the “Complaints” link.
3. Applicant will be redirected to the complaints page, where the applicant will be able to submit their complaint.
4. Then select the type of complaint the applicant would like to submit.
5. Applicant need to Fill in all the required fields on the form with his/her details and the details of the complaint.
6. Applicant must enter all the necessary details including the applicant's name, contact information, address, etc.
7. The applicant must provide a brief description of their complaint and upload any relevant documents and the documents can be found under the “Required Documents section of this page.
8. Also, the applicant should attach the necessary documents and the documents can be found under the “Required Documents section of this page.
9. Then the applicant must click on the “Submit” button at the bottom of the page to submit their complaint.
10. Then the applicant will be sent an email with a reference number for their complaint.
11. Applicant can use this reference number to track the progress of their complaint.
12. The local authorities will review the applicant’s complaint and take the necessary action.
13. The applicant will be notified via email or phone call of the outcome.
14. If the applicant is not satisfied with the outcome, he/she can submit an appeal.
15. The appeal will be reviewed by the local authorities and the decision will be communicated to the applicant.
16. A fee for this procedure is has to be paid as per the authority’s request.
17. Generally, it takes between two to three weeks for a complaint to be processed, but more complex cases may take longer.

Apply in Person 

1. To Obtain Local Authorities (Complaint) in person, the applicant has to approach the Local Authorities of Mauritius. Contact link
2. Information related to the respective authority can be obtained from the “Office locations and contacts” section of this page.
3. Applicant must download the complaint form from this link
4. Applicant must fill the complaint form with the required information.
5. The applicant should attach the necessary documents and the documents can be found under the “Required Documents section of this page.
6. Submit the completed complaint form and supporting documents to the local authority.
7. The responsible local authority will review the complaint and inform the applicant of the outcome.
8. The applicant will receive notification of the complaint being received and a complaint reference number.
9. The local authority will investigate the complaint and inform the applicant of the outcome.
10. A fee for this procedure is has to be paid as per the authority’s request.
11. Generally, it takes between two to three weeks for a complaint to be processed, but more complex cases may take longer.

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Required Documents

• Proof of Identity: For example, a valid national identity card or passport.
• Proof of Address: This could include a recent utility bill or bank statement.
• Documentary Evidence: This could include photos, videos, or any other evidence that supports the complaint.
• A detailed description of the complaint: This should include a clear and concise description of the issue and the actions taken so far to try and resolve it.
• A signed statement of truth: This is a statement to confirm that the information provided is true and accurate.
• Complaint form link

Office Locations & Contacts

City Council of Port Louis 
Address: 1, Jules Koenig Street
City Hall, Port Louis
Phone: (+230) 405 6600 
Fax: (+230) 212 4258 
Hotlines Scavenging Section: (+230) 211 6998 
Lighting Section: (+230) 211 8055 
Email: Administration Department: [email protected] and
Lord Mayor's Office : [email protected] 
Web Link
Contact link
Location link

Eligibility

Any citizen of Mauritius who has an issue or complaint related to the services of a Local Authority is eligible to apply for a complaint.

Fees

A fee for this procedure is has to be paid as per the authority’s request.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Link

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Generally, it takes between two to three weeks for a complaint to be processed, but more complex cases may take longer.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

The process for making a complaint is as follows:

• Write a letter of complaint setting out the details of the grievance and providing any relevant supporting documents.
• Send the letter of complaint to the Local Authorities (Complaints) Commission.
• The Commission will acknowledge receipt of the complaint in writing and assign it to an officer for investigation.
• The officer will investigate the complaint and may request further information or evidence from the complainant or the local authority.
• Depending on the nature of the complaint and the outcome of the investigation, the officer may recommend that the Commission take no further action, or they may refer the matter to a tribunal or to the court.
• The Commission will inform the complainant of the outcome of the investigation and any action taken.

Required Information

• Name and contact information of the complainant
• Address of the complaint location
• Nature of the complaint
• Date and time the incident occurred
• Details of any witnesses to the incident
• Any other relevant information

Need for the Document

• If the applicant has any complaints or issues with a local authority in Mauritius, it is important to apply for a complaint with the relevant local authority.
• This can help ensure that any concerns are addressed and that the local authority is held accountable.
• Additionally, filing a complaint can help ensure that other citizens are aware of any potential issues in their local authority.

Information which might help

The Local Authorities (Complaints) Act 2018 provides a mechanism for persons who feel that they have been aggrieved by a local authority in Mauritius to make a formal complaint to the Minister responsible for Local Government. The Act establishes the Local Authorities (Complaints) Commission as an independent body to deal with these complaints.

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Link

Others

More information which might help people.