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Mauritius - Apply for Tourism Enterprise License (TEL)

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ProcedureEdit

Apply In-Person

  1. Applicant should visit the Tourism Authority {TA} office.You can view the TA, location and contact details via this link Link
  2. Collect the application form from the TA front desk or directly download it via this link ; Link (Application form)
  3. Prepare all required the documents as per the checklist of your specific activity. Checklist can be obtained from the Tourism Authority office or download from the Tourism Authority Checklist for new application for Tourism Enterprise Licence or click the link under “Required documents” section below to download.
  4. Submit the duly completed forms along with all supporting documents, at the Helpdesk/ Reception Counter, Tourism Authority office to be verified by the attending officer.
  5. If the content of the application form is not filled accurately or there are missing documents your application will not be accepted and will be issued back, for correction.
  6. If the officer is satisfied that the application file is in order, you will be required to pay a non- refundable processing fee MUR 1500.
  7. Payment of the processing fees can be effected in cash/ by cheque (drawn in the name of the Tourism Authority) or by card at the Cash Office, Tourism Authority office.
  8. Upon acceptance of the application, a receipt will be issued. The date of issue of the receipt will be the effective date for the processing of the application.
  9. Your application file will then be forwarded to the Licensing Committee (LC) at the Tourism Authority office to be verified and processed.
  10. The Licensing Committee (LC) will then determine, if a site visit is required, if deemed necessary Tourism Enforcement Officer (TEO) will book an appointment with the applicant by phone/mail.
  11. On the schedule inspection date the applicant or an authorized representative should be present.
  12. Tourism Enforcement Officer (TEO) will carry out the inspection, write a report finding and submit the report to the LC to be reviewed.
  13. The Tourism Authority will communicate the decision of the LC to the applicant by either:
  14. Issuing a letter for payment of the Letter of Intent (LOI) at a fee of MUR 1500 ; or
  15. issuing a letter of approval for Tourism Enterprise License (TEL);or
  16. Turning down the application.
  17. In the case where a Letter of Intent (LOI) has been issued, the applicant should ensure that all conditions as recommended on the intent letter by the authority have been complied with during the relevant period.
  18. Once all conditions have been complied with, the applicant should inform the Tourism Authority in writing. A second site visit may be carried out and recommendations submitted to the Licensing Committee for further consideration.
  19. If the Licensing Committee is satisfied that all the conditions as set for the application are me, you will be informed of the approval by writing and required to make payment to the prescribed license fee.
  20. Payment of the prescribed licence fees, can be effected in cash/ by cheque (drawn in the name of the Tourism Authority) or by card at the Cash Office, Tourism Authority office.
  21. Upon making payment of the license fee, present the payment receipt, approval letter and your nation identity card {NIC}/ Valid passport to be verified by the authorized official, whom will issue you theTourism Enterprise Licence {TEL}.

Apply Online

  1. Visit the Tourism Authority (TA) website Link , Log in with you credential {password/email address} if you have an account, if you do not have an account, click on “Register a New account” option.
  2. Enter your email address, answer the math security question then click on “Create New Account “tab.
  3. A notification mail for log in, will be sent to the email account you had registered with, click on the link in the mail message.
  4. You will be redirected to the next page, click on “Log in “tab, enter your password, Time zone, Name, enter your password, then click on the “Save “tab.
  5. Note After changing the password, the user must now make an application in the system in less than 14 days, failing which the account will be deleted.
  6. You will then be required to create a profile, i.e. either for an individual (self) or an agent (on behalf of an applicant).



Creating a profile as an individual/for self

  1. If you wish to file the applicant as an individual/ for self, select the “+Click here to create Profile” button under “For self” tab.
  2. Add Applicant/ licensee details page will be displayed, under Type of license or the certificated initiallyrequired drop box select “Tourism Enterprise License {TEL}” fill out all mandatory fields, upload the required documents as listed on the site then click on the “Save” tab.
  3. An applicant profile will be created by the system and licence application form will automatically be displayed on the screen
  4. Application particulars page will be displayed Under Type of licence/certificate select “Tourism Enterprise Licence {TEL}.
  5. Under Type of Tourism Enterprise Transaction, select “New”.
  6. Under Type of Tourism Enterprise, select the specific activity you will to apply for. Then click on the “Next page” tab.
  7. Applicant Details Page, will be displayed, fill out all mandatory fields ,upload all the required documents listed on the site then click on the “Next page” tab
  8. Final Declaration page, will be displayed, if you are certified that all the information you have given is accurate, please check the certify box, then click on “Next page” tab.
  9. Payment page, will then be displayed select the mode of payment convenient to you i.e {online/ at the counter}.
  10. If you select via online, click on the “Pay online” tab and processed to make the payment then click on “submit “Tab.
  11. If you had opt for payment via the cash counter, an invoice will be generate and sent to the email address you had registered with, print it out and visit the Tourism Authority (TA) office and make payment.
  12. Payment of the processing fees, can be effected in cash/ by cheque (drawn in the name of the Tourism Authority) or by card at the TA Cash Office.
  13. The application file will only be processed by theLicensing Committee (LC) at the Tourism Authority office, upon making payment of the processing fee.
  14. The Licensing Committee (LC) will then determine, if a site visit is required, if deemed necessary Tourism Enforcement Officer (TEO) will book an appointment with the applicant by phone/mail.
  15. On the schedule inspection date the applicant or an authorized representative should be present.
  16. Tourism Enforcement Officer (TEO) will carry out the inspection, write a report finding and submit the report to the LC to be reviewed.
  17. The Tourism Authority will communicate the decision of the LC to the applicant by either:
  18. Issuing a letter for payment of the Letter of Intent (LOI)at a fee of MUR 1500; or
  19. issuing a letter of approval for Tourism Enterprise License (TEL);or
  20. Turning down the application.
  21. In the case where a Letter of Intent (LOI) has been issued, the applicant should ensure that all conditions as recommended on the intent letter by the authority have been complied with during the relevant period.
  22. Once all conditions have been complied with, the applicant should inform the Tourism Authority in writing. A second site visit may be carried out and recommendations submitted to the Licensing Committee for further consideration.
  23. If the Licensing Committee is satisfied that all the conditions as set for the application are me, you will be informed of the approval by writing and required to make payment to the prescribed license fee.
  24. Payment of the prescribed fees, can be effected in cash/ by cheque (drawn in the name of the Tourism Authority) or by card at the Cash Office, Tourism Authority office.
  25. Upon making payment of the license fee, present the payment receipt, approval letter and your nation identity card {NIC}/ Valid passport to be verified by the authorized official, whom will issue you the renewed Tourism Enterprise Licence {TEL).



Creating a profile as an agent.

  1. If you wish to file the applicant as an agent (on behalf of the applicant), select the “+Click here to create Profile” button under “an agent (on behalf of the applicant)” tab.
  2. Add licensing Agent page will be displayed, fill out all mandatory fields then click on “Save “tab.
  3. Then click on the “click here to create an Applicant Profile” tab.
  4. Add Applicant/ licensee details page will be displayed, under Type of license or the certificated initially required drop box select “Tourism Accommodation Certificate {TAC}” fill out all mandatory fields, upload the required documents as listed on the site then click on the “Save” tab.
  5. Please note: Then Follow the application process as explained above from point (9) nine {“under Creating a profile as an individual/for self”} on how to file the application process, make payment and how to obtain the renewed Tourism Enterprise Licence {TEL) with the Tourism Authority (TA).


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Required DocumentsEdit

Refer: Checklist for new application for Tourism Enterprise Licence {TEL} : Link

Office Locations & ContactsEdit

Tourism Authority {TA}
Address Level 1, Victoria House St Louis Street,
Port Louis
Tel. (+230) 203 1000
Fax. (+230) 213 1738 Hotline. 8910
Email: [email protected] /[email protected]
Other contact details:Link
Website:Link

EligibilityEdit

Refer: Link below for tourism enterprise operators in Mauritius eligible to apply for the license : Link

FeesEdit

Tourism Authority {TA} Fee Structure : Link

ValidityEdit

  • Tourism Enterprise Licence {TEL} is valid for a maximum period of 1 year or shorter period, renewable thereafter.



Documents to UseEdit

  • Link (Application form)



Sample DocumentsEdit

Please attach sample completed documents that would help other people.


Processing TimeEdit

  • If all the requirements have been met, the license process shall be carried out within a period of 15 working days of the receipt of the application.


Related VideosEdit

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.


InstructionsEdit

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since january 1908.


Required InformationEdit

Particulars of Applicant

  • Name of Applicant/ Company/Société
  • Nationality
  • National Identity Card/ Passport Number of Applicant
  • Business Registration Number
  • Company Registration Number
  • Name of Contact Person
  • Postal Address
  • Contact details {Telephone/Mobile/Email}



Particulars of Representative (in case of Company or Society)

  • Full Names
  • Designation
  • NIC / Passport No



Type of Tourist Enterprise/Activity

  • Type of Tourist Enterprise/ Activity
  • Number of covers (if applicable)
  • Number of bicycles/buses/motorcycles/ quads (if applicable)
  • Site of activity w.r.t hawking in front of hotel or tourist guide (if applicable)



Particulars of Business

  • Business Name/Trade Name of Tourist Enterprise
  • Address of Tourist Enterprise
  • Proposed number of Employees:
  • Proposed Investment
  • Contact details {Telephone/Mobile/Email}



Competences of Promoter

  • Details of qualifications, knowledge / skills / competence / experience in the proposed activity



Declaration by the applicant

  • Name/signature/company seal



Need for the DocumentEdit

  • Enterprise that carry out/run activities that provide purpose service or goods to tourism for reward are required to obtain a Tourism Enterprise License {TEL} from the Tourism Authority {TA}. Such Enterprise require to have a valid license to be able to operate.



Information which might helpEdit

Enter other informations which might help.


Other uses of the Document/CertificateEdit

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.


External LinksEdit


OthersEdit

More information which might help people.


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