Mauritius - Apply for Discontinuation of Supply (CWA)

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Procedure

Apply In Person

1. To apply for Discontinuation of Supply, the applicant should make the application to the Central Water Authority Mauritius (CWA) office. Please view the Central Water Authority Mauritius (CWA) office contact details through this Contact Details.
2. To obtain the application form, applicants should visit the Central Water Authority Mauritius (CWA) office near them and collect the application form, at the reception of the office or download the form directly through this Application Form for Discontinuation of Supply.
3. Read and complete the application form as required and then print the form. Note that if the application will be submitted by a third party, then the third party should complete the proxy section of the application form.
4. Then the applicant should obtain all the required supporting documents as mentioned in the “Required Documents” section below and attach the documents to the application form in a single file.
5. Visit the Central Water Authority Mauritius (CWA) office and submit the application file to the officer at the service desk for verification.
6. The officer will verify the application dossier to confirm if the form is completed as required and if the applicant has provided all the required supporting documents.
7. Upon the verification process, the applicant will be required to pay the necessary fees at the cashier’s section as mentioned in the “Fees” section below.
8. After making the payment, the applicant will be issued the acknowledgment receipt of the application.
9. The Central Water Authority Mauritius (CWA) will process the application and log in the application into their system. Note that if the disconnection is at the main, the applicant will have to obtain clearance from the Road and local Authority.
10. On the Tentative Discontinuation Date, a mandated official will be sent to the applicant’s site to disconnect the water supply. if the disconnection is at the mains, the application will be processed within seven days and if the disconnection is at the meters, the application will be processed within three days.

Apply through Email

1. Alternatively, applicants can submit the completed application form along with all the required supporting documents to the Central Water Authority Mauritius (CWA) office through this email address: [email protected]
2. Once the application is received by the CWA, the applicant will receive an email from the Central Water Authority Mauritius (CWA) office confirming that the request has been taken into consideration and given further instructions.
3. The applicant will then be required to visit the Central Water Authority Mauritius (CWA) office near him/her and pay the processing fees, upon which the applicant will be issued with a receipt.
4. After making the payment, the applicant will be issued the acknowledgment receipt of the application.
5. The Central Water Authority Mauritius (CWA) will process the application and log in the application into their system. Note that if the disconnection is at the main, the applicant will have to obtain clearance from the Road and local Authority.
6. On the Tentative Discontinuation Date, a mandated official will be sent to the applicant’s site to disconnect the water supply. if the disconnection is at the mains, the application will be processed within seven days and if the disconnection is at the meters, the application will be processed within three days.

Apply through Post

1. Applicants can send the application along with all the required supporting documents to the Central Water Authority Mauritius (CWA) office through a registered postal address.
2. Once the application is received by the CWA, the applicant will receive a mail from the Central Water Authority Mauritius (CWA) office confirming that the request has been taken into consideration and given further instructions.
3. The applicant will then be required to visit the Central Water Authority Mauritius (CWA) office near him/her and pay the processing fees, upon which the applicant will be issued with a receipt.
4. After making the payment, the applicant will be issued the acknowledgment receipt of the application.
5. The Central Water Authority Mauritius (CWA) will process the application and log in the application into their system. Note that if the disconnection is at the main, the applicant will have to obtain clearance from the Road and local Authority.
6. On the Tentative Discontinuation Date, a mandated official will be sent to the applicant’s site to disconnect the water supply. if the disconnection is at the mains, the application will be processed within seven days and if the disconnection is at the meters, the application will be processed within three days.

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Required Documents

• Completed application form.
• ID Card/Passport (Applicants/or owners /tenant.
• Title deed (owner).
• Rent Book/Lease Agreement (tenant).
• Water bill (All applicants).
• Authorization from customer (All applicants).

Office Locations & Contacts

Central Water Authority Mauritius (CWA)
Address: Royal Road, St Paul, Phoenix
Mauritius
Tel. No: (230) 601 5000
Fax. No: (230) 686 6264
Email address: [email protected]
Contact Details
website

Eligibility

• Individuals/landlords/business/companies/commercial who wish to apply for Discontinuation of Supply of water.

Fees

• Please contact the Central Water Authority Mauritius (CWA) fee details.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

• Application Form for Discontinuation of Supply.

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

• if the disconnection is at the mains, the application will be processed within seven days.
• if the disconnection is at the meters, the application will be processed within three days.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.

Required Information

• Name.
• Account number.
• Identification number.
• Contact information.
• Disconnection location.
• Disconnection date.
• Remarks.
• Proxy details.
• Signature and date.

Need for the Document

• The disconnection of supply means that the applicant will no longer receive the Central Water Authority Mauritius (CWA) service.

Information which might help

• Customer Chater

Other uses of the Document/Certificate

Please explain what are other uses for obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

• CWA

Others

More information which might help people.