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==Procedure==
Apply In Person
To replace your M-PESA Till number in Kenya, you need to follow these steps:
#Contact Safaricom Customer Care: Dial 100 on your Safaricom line to reach their customer care center. This service is available 24/7.
#Inform Customer Care: Explain to the customer care representative that you want to replace your M-PESA Till number. Provide them with the necessary details, such as your current Till number and the reason for the replacement.
#Verification Process: Safaricom may require some verification to ensure the ownership of the Till number. They might ask for identification documents or other relevant information.
#Review and Confirmation: Once the verification process is complete, the customer care representative will guide you through the replacement process. They will provide you with the necessary instructions and ask you to confirm the details.
#Processing Time: Safaricom will process your request for a new M-PESA Till number. The duration may vary, but they will inform you of the estimated time it will take to replace your Till number.
#Update Your Business Information: After receiving your new Till number, make sure to update your business information and notify your customers about the change.
 
 
==Required Documents==
*ID card or a valid Kenyan passport.
*'''Business Registration Documents:''' If you are replacing the Till number for a registered business, you may need to provide business registration documents such as a Certificate of Incorporation, Business Name Registration Certificate, or Partnership Deed.
*'''Proof of Address:''' Safaricom may ask for proof of your residential or business address. Documents such as utility bills (electricity, water, etc.), tenancy agreements, or bank statements that display your address can be used.
*'''Valid Contact Details:''' Ensure that you have updated and valid contact information, such as a working phone number and email address, to facilitate communication during the replacement process.
 
 
==Office Locations & Contacts==
'''Safaricom Headquarters''' 
Safaricom House, Waiyaki Way, Westlands, 
Nairobi, Kenya. 
Customer Care Contacts: 
Safaricom Customer Care Hotline: 100 (From Safaricom mobile network) or +254 20 427 1000 (From other networks). 
Email: customercare@safaricom.co.ke 
Website [https://www.safaricom.co.ke/about/contact-us Link]
 
 
==Eligibility==
To determine your eligibility for replacing an M-PESA Till number in Kenya, you generally need to meet certain criteria set by Safaricom. 
 
'''While the specific eligibility requirements may vary, here are some factors to consider:''' 
*'''Ownership:''' You must be the registered owner or authorized representative of the business associated with the current M-PESA Till number. Safaricom typically requires proof of ownership or authorization, such as business registration documents or identification documents.
*'''Account Status:''' Your M-PESA account should be active and in good standing. If there are any outstanding fees, penalties, or issues with your account, you may need to resolve them before being eligible for a Till number replacement.
*'''Compliance with Safaricom Policies:''' You should comply with Safaricom's terms and conditions, as well as any specific policies related to M-PESA Till numbers. This includes adhering to transaction limits, usage guidelines, and regulatory requirements set by relevant authorities.
*'''Verification Process:''' Safaricom may conduct a verification process to confirm your eligibility for a Till number replacement. This can involve providing identification documents, business registration details, and other relevant information to validate your ownership or authorization.
 
 
==Fees==
*'''Safaricom Charges:''' Safaricom may charge a fee for the replacement of an M-PESA Till number. This fee can vary depending on the specific circumstances and the type of account or service you have with them. The exact fee will be communicated to you by Safaricom during the replacement process.
*'''Transaction Charges:''' When you start using the new Till number for transactions, regular M-PESA transaction charges will apply. These charges may include fees for deposits, withdrawals, transfers, and other M-PESA services. Make sure to familiarize yourself with the applicable transaction charges to avoid any surprises.
It's important to note that fee structures and charges can change over time, so it's recommended to reach out to Safaricom directly or visit their website to obtain the most accurate and up-to-date information regarding the fees associated with replacing an M-PESA Till number in Kenya.
 
 
==Validity==
*The validity of an M-PESA Till Number in Kenya does not have a specific expiration date. Once you have successfully registered for an M-PESA Till Number and it has been activated, it remains valid as long as you continue to use it and comply with Safaricom's terms and conditions.
*However, it's important to note that Safaricom reserves the right to suspend or terminate an M-PESA Till Number if there are any violations or non-compliance with their guidelines, terms, or applicable regulations. It is crucial to adhere to the terms and conditions set by Safaricom and maintain compliance with their requirements to ensure the continued validity and functionality of your M-PESA Till Number.
*If there are any changes to your business details, such as a change in ownership, business location, or nature of business, it is advisable to inform Safaricom and update your M-PESA Till Number information accordingly.
*If you have any concerns about the validity or status of your M-PESA Till Number, it is recommended to contact Safaricom directly or visit their official website for assistance. They will be able to provide you with the most accurate and up-to-date information regarding the validity and usage of your M-PESA Till Number.
 
 
==Documents to Use==
Please attach documents that can be used by people. e.g. links
 
 
==Sample Documents==
Please attach sample completed documents that would help other people.
 
 
==Processing Time==
*The process typically takes a few business days. However, it's always recommended to contact Safaricom directly or visit their nearest customer care center for the most accurate and up-to-date information regarding the processing time for replacing an M-PESA Till number in Kenya.
*Varies factors, including Safaricom's internal processes and the complexity of your specific case may determine the processing time e.g.
*Safaricom's Timelines: Safaricom will typically provide you with an estimated processing time when you initiate the replacement request. They may inform you of the expected duration for reviewing your request, verifying your details, and issuing a new Till number.
*Verification Process: The time required for the verification process can vary based on the completeness and accuracy of the information you provide. Ensure that you have all the necessary documents and details ready to facilitate a smooth verification process.
*Communication and Follow-up: Prompt and accurate communication from your end can help expedite the process. Stay in touch with Safaricom's customer care representatives, respond to any requests for additional information promptly, and inquire about the progress of your request if needed.
 
 
==Related Videos==
Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is dkisplayed.
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.
 
 
==Instructions==
Please provide other instructions related to the certificate/documents.
e.g. The state office holds birth records since January 1908.
 
 
==Required Information==
*'''Current M-PESA Till Number:''' Safaricom will need the details of your current M-PESA Till number that you want to replace. This includes the Till number itself and any associated information, such as the registered business name or owner's name.
*'''Reason for Replacement:''' You may be asked to provide a brief explanation or reason for replacing your M-PESA Till number. This helps Safaricom understand your request and ensure that the replacement is necessary.
*'''Identification Details:''' You will likely need to provide identification information, such as your full name, date of birth, and identification document number. This can include your Kenyan National ID card number or passport number.
*'''Contact Information:''' Safaricom will require your up-to-date contact details, including a valid phone number and email address. This allows them to communicate with you regarding the replacement process.
*'''Business Details:''' If you are replacing the Till number for a registered business, you may need to provide business-related information, such as the registered business name, business registration number, and physical address.
 
 
==Need for the Document==
'''There can be various reasons why you may need to replace your M-PESA Till number in Kenya. Some common reasons include:''' 
*'''Change in Business Structure:''' If there has been a change in your business structure, such as converting from a sole proprietorship to a partnership or company, you may need to replace your Till number to reflect the updated business details.
*'''Rebranding or Name Change:''' If you have rebranded your business or changed the name, it may be necessary to replace your Till number to align it with the new business identity.
*'''Security Concerns:''' In cases where your M-PESA Till number has been compromised, or hacked, or you suspect unauthorized access, replacing it can help enhance the security of your transactions and protect your business.
*'''Administrative Errors:''' If there were administrative errors or inaccuracies in your existing Till number, such as incorrect business details or registration information, replacing it can rectify those errors.
*'''Dissatisfaction with Current Till Number:''' If you are dissatisfied with the performance, functionality, or features of your current M-PESA Till number, you may choose to replace it with a different one to better suit your business needs.
 
 
==Information which might help==
Enter other information which might help.
 
 
==Other uses of the Document/Certificate==
Please explain what other uses are for obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.
 
 
==External Links==
[https://www.safaricom.co.ke/personal/m-pesa/lipa-na-m-pesa/m-pesa-business-till#:~:text=5%25%20Commission%20earned%20by%20the%20merchant.&text=Activate%20your%20til%20lvia%20the,received%20from%20SMS%20after%20application. M-PESA Business Till]
 
 
==Others==
More information might help people.
 

[[Category:Kenya]]

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