https://www.wikiprocedure.com/index.php?action=history&feed=atom&title=Botswana_-_Report_a_Fault_to_BPCBotswana - Report a Fault to BPC - Revision history2026-06-06T12:28:48ZRevision history for this page on the wikiMediaWiki 1.40.1https://www.wikiprocedure.com/index.php?title=Botswana_-_Report_a_Fault_to_BPC&diff=73603&oldid=prevWesley: Auto2025-04-30T15:07:49Z<p>Auto</p>
<p><b>New page</b></p><div>==Procedure==<br />
'''Apply In-Person'''<br><br />
#Any electrical fault experience should be reported to the nearest Botswana Power Corporation (BPC) customer service office.[https://www.bpc.bw/contact-us BPC Branches Contact details and Map Location]<br />
#Electrical fault report can be passed to the BPC using the following communication channels:<br />
#Visit the nearest BPC customer service office during working hours, within the location where the electrical fault is being experienced to report the fault.<br />
#Call the BPC, 24-hours line 3603456/16266, or the BPC Toll-free number 0800600147 to report the fault.<br />
#Use the BPC, SMS platform 77110000/74600900, or dial *192# to report the fault.<br />
#Upon receipt of the fault report, the technical team will be sent to the location to access the situation and solve the problem.<br><br />
<br><br />
'''Apply Online'''<br><br />
#Visit the [https://www.bpc.bw/home Botswana Power Corporation (BPC) website] then select, “Customer Service” option located on the menu bar, then select “Online Services” on the dropbox, and then select “Report a Fault” on the extended menu.<br />
#You will be redirected to the [https://www.bpc.bw/services-site/Pages/Report-a-fault.aspx BPC Report a Fault] Online Page.<br />
#Accurately fill out all field with a red asterisk as there are mandatory. Any omission of such information will render the application process incomplete and submission of the request will not be possible.<br />
#Please ensure that all the information is in order, before clicking on the “Submit” button.<br />
#Upon receipt of the fault report, the technical team will be sent to the location to access the situation and solve the problem.<br><br />
<br><br />
==Required Documents==<br />
No supporting documentation is required.<br><br />
<br><br />
==Office Locations & Contacts==<br />
'''Botswana Power Corporation (BPC)'''<br><br />
Head office<br><br />
Address: Main Mall Gaborone, South East<br><br />
Botswana<br><br />
Telephone: +267-3607000<br><br />
Call us at 16266SMS at 77110000 or 74600900<br><br />
Email: contactcentre@bpc.bw<br><br />
[https://www.bpc.bw/contact-us BPC Branches Contact details and Map Location], [https://www.bpc.bw/home BPC website]<br><br />
<br><br />
==Eligibility==<br />
Any subscriber of the Botswana Power Corporation (BPC) is eligible to report the fault.<br><br />
<br><br />
==Fees==<br />
No fee associate with the service.<br><br />
<br><br />
==Validity==<br />
Explain the time until which the certificate/document is valid.<br />
e.g. Birth Certificate Valid Forever<br><br />
<br><br />
==Documents to Use==<br />
Please attach documents that can be used by people. e.g. links<br><br />
<br><br />
==Sample Documents==<br />
Please attach sample completed documents that would help other people.<br><br />
<br><br />
==Processing Time==<br />
Please explain processing time taken in obtaining the document/certificate.<br><br />
<br><br />
==Related Videos==<br />
Videos explaining the procedure or to fill the applications.<br />
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.<br />
Please remove the '&' inside the tags during implementation.<br />
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,<br />
sevenload, viddler, vimeo, youku, youtube<br />
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.<br />
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.<br><br />
<br><br />
==Instructions==<br />
Please provide other instructions related to the certificate/documents.<br />
e.g. The state office holds birth records since january 1908.<br><br />
<br><br />
==Required Information==<br />
*Full names of the complainant<br />
*Identity document number<br />
*Physical address (Plot number, Town/village/direction)<br />
*Contact details (telephone/cell phone number, email)<br />
*Meter number/contract number account<br />
*Fault type<br><br />
<br><br />
==Need for the Document==<br />
Any Botswana Power Corporation (BPC) subscriber who is experiencing an electricity fault should report to the BPC customer care office, which will then dispatch a technical team to the location experiencing the electricity fault, to identify and rectify the problem.<br><br />
<br><br />
==Information which might help==<br />
Enter other informations which might help.<br><br />
<br><br />
==Other uses of the Document/Certificate==<br />
Please explain what are other uses of obtaining this document/certificate.<br />
e.g. Birth Certificate can be used as proof of identity.<br><br />
<br><br />
==External Links==<br />
[https://www.bpc.bw/home Botswana Power Corporation (BPC) website]<br><br />
<br><br />
==Others==<br />
More information which might help people.<br><br />
<br />
[[Category:Botswana]]<br />
<br />
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