https://www.wikiprocedure.com/index.php?action=history&feed=atom&title=Assam_-_Complaint_about_Faulty_Electricity_MeterAssam - Complaint about Faulty Electricity Meter - Revision history2026-06-22T12:33:23ZRevision history for this page on the wikiMediaWiki 1.40.1https://www.wikiprocedure.com/index.php?title=Assam_-_Complaint_about_Faulty_Electricity_Meter&diff=5729&oldid=prevWesley: Auto2025-04-27T14:01:26Z<p>Auto</p>
<p><b>New page</b></p><div>==Procedure==<br />
'''Apply In-Person:'''<br />
#Approach the Consumer Grievance Redressel system (CGRF) of Assam Power Distribution Company Limited (APDCL).<br />
#Record your complaint to the Junior Engineer / Assistant Engineer in case of LT connection and with the Assistant Executive Engineer / Executive Engineer in case of HT connection to register your complaint regarding the faulty electricity meter.<br />
#Refer to the “Office Locations & Contacts” section in this procedure to see the respective address and contact details.<br />
#You can locate to the following CGRF locations:- Tezpur, Dibrugarh, Jorhat, Silchar, Rangia, Bangaigaon, Nagaon and Guwahati<br />
#The officer receiving the complaint must immediately issue a Complaint Number.<br />
#Record the complaint according to the office guidelines.<br />
#If your complaint is not addressed or you are not satisfied with the decision of CGRF, you can also lodge your complaint at the higher level that is Electricity Ombudsman (EO).<br />
#Once the complaint is recorded the consumer will be provided with an acknowledgement which needs to be kept safe until further notice.<br />
#The request will be taken care of by the respective authority.<br />
#A technician will visit on the address mentioned in the application to inspect the electricity meter.<br />
#If the electricity meter is found faulty, it is removed and taken to the department lab for checking.<br />
#The department will inform to the consumer to either collect the repaired meter or the replaced meter until which the consumer needs to wait until further notice from the department.<br />
#The consumer must follow the department notice and regulations to get the electricity meter fixed.<br />
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==Required Documents==<br />
*Copy and original of the payment receipt of last electricity bill<br />
*Copy of card issued by electricity board<br />
*Photo of the consumer/applicant<br />
*Scan Aadhaar card<br />
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==Office Locations & Contacts==<br />
'''Assam Power Distribution Company Limited''',<br><br />
4th Floor<br><br />
Bijulee Bhawan<br><br />
Paltan Bazar<br><br />
Guwahati - 781001<br><br />
Assam – India<br><br />
APDCL Customer Care Number: 0361-2523916<br><br />
APDCL Complaint Number: 0361-2739527<br><br />
APDCL Customer Care Email-ID: cmdapdcl@gmail.com<br><br />
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'''AERC Address:'''<br><br />
Assam Electricity Regulatory Commission<br><br />
A.S.E.B. Campus, <br><br />
Dwarandhar,G. S. Road, <br><br />
Sixth Mile,<br><br />
Guwahati - 781 022<br><br />
Phone : (0361) 2334442 / 2234472Fax: : (0361) 2234432<br><br />
E-mail : aerc_ghy@hotmail.com<br><br />
Contact link: [https://aerc.assam.gov.in/about-us/detail/key-officials Link]<br><br />
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==Eligibility==<br />
Consumers whose meter are damaged and show fault readings can apply for this complaint.<br><br />
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==Fees==<br />
The fees and payment depends on the respective electricity board and respective state.<br><br />
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==Validity==<br />
Explain the time until which the certificate/document is valid.<br />
e.g. Birth Certificate Valid Forever<br />
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==Documents to Use==<br />
Please attach documents that can be used by people. e.g. links<br />
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==Sample Documents==<br />
Please attach sample completed documents that would help other people.<br />
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==Processing Time==<br />
The process takes up to 1 month of time or more.<br><br />
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==Related Videos==<br />
Videos explaining the procedure or to fill the applications.<br />
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.<br />
Please remove the '&' inside the tags during implementation.<br />
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,<br />
sevenload, viddler, vimeo, youku, youtube<br />
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.<br />
e.g In the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.<br />
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==Instructions==<br />
*Make sure you quote the Consumer Name, Consumer Number, Bill Number and Electricty Meter Number clearly in your complaint.<br />
*A Consumer must approach the EO only after first approaching the CGRF of APDCL.<br />
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==Required Information==<br />
*Company/Product Name<br />
*Subject of complaint<br />
*Category of complaint<br />
*Country of complaint<br />
*State (optional)<br />
*Complaint details<br />
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==Need for the Document==<br />
Lodging complaint against your electricity provider in case of faulty electricity meter will help you replace your meter and have it to function well again.<br><br />
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==Information which might help==<br />
Enter other informations which might help.<br />
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==Other uses of the Document/Certificate==<br />
Please explain what are other uses of obtaining this document/certificate.<br />
e.g. Birth Certificate can be used as proof of identity.<br />
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==External Links==<br />
Place some external links which might help.<br />
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==Others==<br />
More information which might help people.<br />
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[[Category:Assam]]<br />
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