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Canada - Replace Lost or Stolen Social Insurance Number Card (SIN)

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Contents

Introduction

If your Social Insurance Number (SIN) card has been lost or stolen, it is important to be aware that someone could try to use your Social Insurance Number.

Eligibility

The applicant must be an owner of a Social Insurance Number Card.

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Instructions

We recommend that you follow these steps to protect your SIN:

  • Carefully review your bank account, credit card and other financial transaction statements. If anything concerns you, contact your financial institution.
  • Monitor your mail for any disruption in delivery.
  • Call Canada’s two national credit bureaus. Ask for a free copy of your credit report and review it for any suspicious activity. You may also wish to see if your credit file should be flagged to indicate that your personal information has been put at risk and may be vulnerable to fraud.
  • Report the theft of your SIN card to the police, if you suspect your SIN card is used fraudulently. Ask for the case reference number, the officer’s name and telephone number.

Required Information

  • Applicants Full Name
  • Date of Birth
  • Gender/Sex
  • Mother's Name
  • Father's Name
  • Place of Birth
  • Family Name at Birth
  • Other Family Name(s) Previously used
  • Social Insurance Number (if applicable)
  • Status in Canada
  • Mailing Address

Procedure

  • To apply for your Social Insurance Number (SIN), please visit a Service Canada Centre with your original primary documents.
  • Special measures are in place to accommodate individuals who cannot apply in-person to a Service Canada Centre. These include submitting applications via Service Canada outreach services or requesting a third party to submit the application in-person on their behalf. Individuals living in remote areas can contact Service Canada at 1-800-206-7218 (select option #3) to obtain information on how to submit an application by mail.
  • Service Canada strongly encourages individuals to apply in-person. By doing so, if your application is in order, you can obtain your SIN in less than 15 minutes and do not need to part with your original identity documents.

What should I do if I suspect someone is using my SIN fraudulently?
If you suspect that someone is using your Social Insurance Number (SIN) fraudulently, act quickly to prevent personal loss and minimize the negative impact.

  • File a complaint with the police. Ask for the case reference number, and the officer’s name and telephone number. If you choose to obtain a copy of the police report, make sure it states your name and SIN.
  • Contact the Canadian Anti-Fraud Centre at 1-888-495-8501. The national anti-fraud call centre is jointly managed by the Royal Canadian Mounted Police, Ontario Provincial Police and Competition Bureau Canada. They provide advice and assistance about identity theft.
  • Call Canada’s two national credit bureaus. Ask for a free copy of your credit report. Review it for any suspicious activity. Also check to see if your credit file should be flagged. This will indicate that your personal information has been put at risk and may be vulnerable to fraud.
  • Inform your bank and creditors by phone and in writing about any irregularities.
  • Report any irregularities in your mail delivery to Canada Post, for example, opened envelopes, missing financial statements or documents.
  • Visit a Service Canada Centre and bring all the necessary documents with you proving fraud or misuse of your SIN. Also bring an original identity document (your birth certificate, or immigration or citizenship document). One of our officials will review your information and provide you with assistance and guidance.

Application Form for Social Insurance Number:
http://www.servicecanada.gc.ca/eforms/forms/nas-2120-%2809-12%29e.pdf

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Required Documents

Primary Documents

  • A primary document is an official document that proves your identity and status in Canada. We need to see an original of your primary document. If the name on this document is different from the name you currently use, you will also need to provide a supporting document.

You must provide one of the following primary documents when you apply:

  • Canadian Citizen
    • Certificate of Birth or Birth Certificate issued by the vital statistics agency in the province or territory where you were born.
    • Certificate of Canadian Citizenship issued by Citizenship and Immigration Canada (CIC).
    • Certificate of Registration of Birth Abroad issued prior to 1977 by CIC.
  • Registered Indians
    • if you were born in Canada, you must provide your original birth certificate (see section on Canadian Citizens) and a Certificate of Indian Status issued by Aboriginal Affairs and Northern Development Canada (AANDC).
    • if you were born outside Canada, you must provide your original foreign birth certificate and a Certificate of Indian Status issued by AANDC.
  • Permanent Residents
    • Permanent Resident Card issued by Citizenship and Immigration Canada. This is the only acceptable document if your claim was processed in Canada.
    • Confirmation of Permanent Residence AND visa counterfoil affixed to a foreign passport or a travel document
    • Confirmation of Permanent Residence AND foreign passport for visa exempt countries
    • Record of Landing issued before June 28, 2002.
    • Verification of landing. This document is provided when an original of the Record of Landing or the Confirmation of Permanent Residence is not available (i.e. lost, misplaced, etc.).
    • Status Verification, also known as "Verification of Status", is considered an acceptable document to support the client's status in Canada when applying for a replacement SIN card or updating the SIN record.
  • Temporary Residents
    • Work permit issued by Citizenship and Immigration Canada (CIC).
    • Study permit issued by CIC and a contract of employment from the learning institution or employer on campus where you obtained authorization to study by CIC (this contract must show the start and end date of employment and these dates must fall within the study permit dates).
    • Visitor record issued by CIC, indicating you are authorized to work in Canada.
    • Diplomatic identity card and a note of permission of employment issued by Foreign Affairs and International Trade Canada (FAITC).

Supporting Documents

A supporting document is a legal document indicating the name you currently use. It is required if the name on your primary document is different. Your supporting document must be an original, written in English or French.

In addition to your primary document, you will need to provide one of the following supporting documents when you apply, if required:

A supporting document is a legal document indicating the name you currently use. It is required if the name on your primary document is different. Your supporting document must be an original, written in English or French.

In addition to your primary document, you will need to provide one of the following supporting documents when you apply, if required:

  • Certificate of marriage, record of solemnization of marriage or marriage statement (or a similarly titled document, depending on the issuing authority) to support your family name after marriage. (Note: This does not apply to Quebec residents, regardless of where they were married after April 1, 1981).
  • Divorce Decree, certificate of Divorce or Decree Absolute issued in accordance with the Supreme Court of Canada for the dissolution of a marriage to support the family name requested on the SIN card when it does not appear on the primary document.
  • Legal change-of-name certificate or court order document issued in accordance with provincial name change legislation.
  • Adoption order certified by a Canadian Court (applies to adoptions in Canada only).
  • Notarial certificate, also called notarial adoption certificate, issued by the country of origin of a child adopted abroad and used by the adoptive parents to have the SIN card issued in the adopted child’s Canadian name.
  • Request to Amend Record of Landing issued by Citizenship and Immigration Canada and used to amend a Record of Landing or a Confirmation of Permanent Residence document

Fees

A $10 fee is charged to replace a SIN card.
Acceptable methods of payment:
When you apply in person at a Service Canada Centre, you can pay this fee using:

  • cash;
  • credit card;
  • debit card; or
  • a personal cheque, bank draft, or money order payable in Canadian funds only and written to the Receiver General for Canada.

If you apply by mail from outside Canada, you can pay this fee using:

  • an international bank draft or money order payable in Canadian funds only and written to the Receiver General for Canada.

Note: You should never send cash by mail. We do not accept any other forms of currency other than Canadian funds.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

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Sample Documents

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Processing Time

Please explain the processing your application.    

Office Locations & Contacts

  • To find a Service Canada Office, go to this link:

http://www.servicecanada.gc.ca/cgi-bin/sc-srch.cgi?app=hme&ln=eng

  • Social Insurance Number Inquiry:

Service Canada
Social Insurance Registration Office
P.O. Box 7000
Bathurst, New Brunswick, Canada E2A 4T1
Toll-free: 1-800 O Canada (1-800-622-6232)

  • If you're outside Canada, you can call:

506-548-7961 (long-distance charges apply)
and you can go to this link for more toll-free numbers:
http://www.servicecanada.gc.ca/eng/common/contactus/phone.shtml

  • Sin Fraud

Toll-Free Numbers:
Equifax: 1-800-465-7166
TransUnion: 1-800-663-9980 (for residents of Quebec: 1-877-713-3393)

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Video

Videos explaining the procedure or to fill the applications. 
Attach videos using the following tag <&video type="website">video ID|width|height<&/video&> from external websites.
Please remove the "&" inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver, 
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.g In the following url "http://www.youtube.com/watch?v=Y0US7oR_t3M" Video ID is "Y0US7oR_t3M". 
	

Information which might help

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Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

http:www.servicecanada.gc.ca

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